saqib6

Q: There was an error in the App Store. Please try again later. (13)

There was an error in the App Store. Please try again later. (13)

MacBook Air

Posted on Jan 18, 2014 12:32 AM

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Q: There was an error in the App Store. Please try again later. (13)

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jan 18, 2014 6:20 AM in response to saqib6
    Level 10 (207,990 points)
    Applications
    Jan 18, 2014 6:20 AM in response to saqib6

    First take the steps recommended in this support article. If there's no change, continue as follows.

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Cookies/com.apple.appstore.cookies

    Right-click or control-click the line and select

     

    Services Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

  • by Petr Jiřička,

    Petr Jiřička Petr Jiřička Jul 4, 2014 8:18 AM in response to saqib6
    Level 1 (0 points)
    Jul 4, 2014 8:18 AM in response to saqib6

    I had the same problem and Linc Davis's resolution did not work for me, but here is what did work:

     

    In my case, I was trying to update software that I had purchased earlier, and it turns out I wasn't logged into App Store. The resolution was to switch to the Purchases tab, then App Store app asked me to log in, and after logging in, I was able to update the app.

  • by debbron,

    debbron debbron Jul 7, 2014 5:42 AM in response to Petr Jiřička
    Level 1 (0 points)
    Jul 7, 2014 5:42 AM in response to Petr Jiřička

    Thanks this solved my problem!

  • by IA-Mac,

    IA-Mac IA-Mac Aug 29, 2014 2:20 PM in response to Petr Jiřička
    Level 1 (0 points)
    Aug 29, 2014 2:20 PM in response to Petr Jiřička

    Thanks Petr Jiřička.  Your solution worked for me as well 

  • by gluepet,

    gluepet gluepet Sep 27, 2014 9:38 AM in response to Petr Jiřička
    Level 1 (0 points)
    Sep 27, 2014 9:38 AM in response to Petr Jiřička

    Thanks Petr - worked for me as well. What a ridiculous omission on Apple's part.

  • by WaiGuo Guizi,

    WaiGuo Guizi WaiGuo Guizi Nov 1, 2014 1:45 PM in response to Linc Davis
    Level 1 (0 points)
    Nov 1, 2014 1:45 PM in response to Linc Davis

    Hi, Linc,

     

    Your suggestion of deleting com.apple.appstore.cookies did not work for me.

     

    I am running OS X 10.7.5 Lion.  In the folder ~/Library/Cookies/, there was no file com.apple.appstore.cookies .  Instead, there were these three files:

    • com.apple.appstore.plist
    • Cookies.binarycookies
    • com.apple.Safari.SafeBrowsing.binarycookies

     

    First I tried this procedure:

    1. Opened App Store.app.
    2. Clicked on Purchases tab.
    3. Purchases tab asked to sign in with the Apple ID and password.
    4. Signed in with Apple ID and password.  Purchases tab did not necessarily update the display by showing my previous purchases, so I clicked the Featured tab and then the Purchases tab.  Then Purchases tab showed my previous purchases.
    5. Confirmed that there was an active Download button next to my previous purchase, OS X Mountain Lion v10.8.
    6. Clicked the Download button.  It disappeared.  After a few seconds, the error window appeared, saying "We could not complete your request. ¶  There was an error in the App Store. Please try again later. (13)"
      Cannot download OS X Mountain Lion.jpg
    7. Clicked the OK button to dismiss the error window.
    8. Closed the App Store.app.
    9. Trashed the file ~/Library/Cookies/com.apple.appstore.plist .
    10. Executed steps 1 through 8 again.

     

    Having carried out that procedure unsuccessfully, I then ran through it two more times.  The second time, at step 9 I Trashed both com.apple.appstore.plist and Cookies.binarycookies.  The last time, I Trashed all three files in folder ~/Library/Cookies/.  At no time was I able to download my previous purchase and avoid the error window.  By the way, running App Store.app recreated the first two files in folder ~/Library/Cookies/, but not the third.

     

    Is there anything else you can suggest?  Are there any other sources of advice you suggest I consult?

     

    Thanks,

  • by dmcwa,

    dmcwa dmcwa Jan 28, 2015 8:27 PM in response to Petr Jiřička
    Level 1 (0 points)
    Jan 28, 2015 8:27 PM in response to Petr Jiřička

    Thanks Petr Jiřička. That solved my problem as well.

  • by m_gol,

    m_gol m_gol Mar 30, 2015 10:05 AM in response to Petr Jiřička
    Level 1 (5 points)
    Mar 30, 2015 10:05 AM in response to Petr Jiřička

    Thanks Petr, this worked! Apple should ask to log in on the Updates tab as well...

  • by jon-1,

    jon-1 jon-1 May 28, 2016 7:46 PM in response to Petr Jiřička
    Level 1 (4 points)
    May 28, 2016 7:46 PM in response to Petr Jiřička

    Thanks Petr, really helpful