druidmars

Q: Macbook pro runs slow

Hello,

 

first appearance here, guys It seems that age or other digital debris is taking over my MBP. I followed this thread, in which John Galt and LexSchellings were being very helpful in solving other people's problems with slowness so now I'm trying to do the same (this thread: My MacBook suddenly started running slow ).

I used OS 10.6 until very recently but now updated to 10.9.4. I first noticed the slowness in Diablo III game and now I kind notice it watching movies in VLC. Sound comes first that motion.

Anyways, I downloaded EtreCheck and am pasting the results here, hoping the community could give a hand in fixing this problem.

Thanks in advance,

 

EtreCheck version: 1.9.12 (48)

Report generated 7 de Julho de 2014 às 15:51:24 WEST

 

Hardware Information:

  MacBook Pro (17-inch, Mid 2010) (Verified)

  MacBook Pro - model: MacBookPro6,1

  1 2.66 GHz Intel Core i7 CPU: 2 cores

  4 GB RAM

 

Video Information:

  Intel HD Graphics - VRAM: 288 MB

  NVIDIA GeForce GT 330M - VRAM: 512 MB

  Color LCD 1920 x 1200

 

System Software:

  OS X 10.9.4 (13E28) - Uptime: 0 days 1:22:52

 

Disk Information:

  ST9500325ASG disk0 : (500,11 GB)

  EFI (disk0s1) <not mounted>: 209,7 MB

  Macintosh HD (disk0s2) / [Startup]: 499,25 GB (210,27 GB free)

  Recovery HD (disk0s3) <not mounted>: 650 MB

 

  HL-DT-ST DVDRW  GS23N 

 

USB Information:

  Genius Optical Mouse

  Apple Inc. Built-in iSight

  Apple Computer, Inc. IR Receiver

  Apple Inc. Apple Internal Keyboard / Trackpad

  Apple Inc. BRCM2070 Hub

  Apple Inc. Bluetooth USB Host Controller

 

Configuration files:

  /etc/hosts - Count: 2

 

Gatekeeper:

  Mac App Store and identified developers

 

Kernel Extensions:

  [not loaded] com.roxio.TDIXController (1.7) Support

 

Problem System Launch Agents:

  [loaded] com.paragon.NTFS.trial.plist Support

  [loaded] com.paragon.NTFS.upd.plist Support

 

Launch Daemons:

  [loaded] com.adobe.fpsaud.plist Support

  [invalid] com.bjango.istatlocaldaemon.plist

  [loaded] com.bombich.ccc.plist Support

  [loaded] com.microsoft.office.licensing.helper.plist Support

 

Launch Agents:

  [running] com.bjango.istatlocal.plist Support

  [loaded] com.hp.messagecenter.launcher.plist Support

 

User Launch Agents:

  [loaded] com.adobe.ARM.[...].plist Support

 

User Login Items:

  Skype

  MagicMenu

  iTunesHelper

 

Internet Plug-ins:

  Flip4Mac WMV Plugin: Version: 2.4.4.2 Support

  FlashPlayer-10.6: Version: 14.0.0.125 - SDK 10.6 Support

  Default Browser: Version: 537 - SDK 10.9

  AdobePDFViewerNPAPI: Version: 10.1.10 Support

  AdobePDFViewer: Version: 10.1.10 Support

  Flash Player: Version: 14.0.0.125 - SDK 10.6 Support

  QuickTime Plugin: Version: 7.7.3

  SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support

  Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

  iPhotoPhotocast: Version: 7.0

 

Safari Extensions:

  Awesome Screenshot: Version: 1.4.3

  Reload Button: Version: 1.0.4

  Gmail Checker: Version: 0.1

  Gmail Checker: Version: 0.4

 

Audio Plug-ins:

  BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

  AirPlay: Version: 2.0 - SDK 10.9

  AppleAVBAudio: Version: 203.2 - SDK 10.9

  iSightAudio: Version: 7.7.3 - SDK 10.9

 

iTunes Plug-ins:

  Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

 

3rd Party Preference Panes:

  Flash Player  Support

  Flip4Mac WMV  Support

  Paragon NTFS for Mac ® OS X  Support

  Perian  Support

 

Time Machine:

  Time Machine not configured!

 

Top Processes by CPU:

      14% VLC

      5% WindowServer

      4% Safari

      1% iStatLocalDaemon

      1% coreaudiod

 

Top Processes by Memory:

  123 MB VLC

  123 MB Safari

  94 MB com.apple.WebKit.WebContent

  74 MB WindowServer

  57 MB Dock

 

Virtual Memory Information:

  223 MB Free RAM

  1.47 GB Active RAM

  1.36 GB Inactive RAM

  845 MB Wired RAM

  476 MB Page-ins

  48 KB Page-outs

Posted on Jul 7, 2014 7:53 AM

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Q: Macbook pro runs slow

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  • Helpful answers

Page 1 Next
  • by Melophage,Helpful

    Melophage Melophage Jul 7, 2014 8:17 AM in response to druidmars
    Level 5 (7,161 points)
    Jul 7, 2014 8:17 AM in response to druidmars

    druidmars,

     

    Perian isn’t supported under Mavericks; uninstall it. Does your installed version of Paragon NTFS support OS X 10.9.4? Which version of iStat Menus do you have installed? You have two different versions of the Gmail Checker extension for Safari installed; uninstall the older one. Your installed version of Silverlight is outdated; you can download the most recent version from here. Depending upon your usual set of simultaneously running apps, you might find that an upgrade from 4 GB of RAM to 8 GB could be helpful.

  • by druidmars,

    druidmars druidmars Jul 7, 2014 8:42 AM in response to Melophage
    Level 1 (0 points)
    Jul 7, 2014 8:42 AM in response to Melophage

    Thank you for the quick reply. Amazing! Now, here's what I did meanwhile:

    -unistalled Perian through the system preferences. However, it's still showing the icon although it says not installed.

     

    -updated istat menus  but it's now erratic and not showing properly. I'll uninstall it

     

    -updated silverlight

     

    -checked for updates in NTFS but there are none at the moment.

     

    Question: how do I uninstall the gmail checker? It used to be a button on safari but it was no longer working. Then safari itself died until I got the Mavericks, and I had to change to firefox, so I guess I can uninstall both

     

    I am thinking about upgrading to 8Gb but it just annoys me because I never experienced slowness before.

    Thank you again

     

    PS: I think I managed to uninstall gmail checker.

     

    EtreCheck version: 1.9.12 (48)

    Report generated 7 de Julho de 2014 às 16:41:50 WEST

     

    Hardware Information:

      MacBook Pro (17-inch, Mid 2010) (Verified)

      MacBook Pro - model: MacBookPro6,1

      1 2.66 GHz Intel Core i7 CPU: 2 cores

      4 GB RAM

     

    Video Information:

      Intel HD Graphics - VRAM: 288 MB

      Color LCD 1920 x 1200

      NVIDIA GeForce GT 330M - VRAM: 512 MB

     

    System Software:

      OS X 10.9.4 (13E28) - Uptime: 0 days 0:11:21

     

    Disk Information:

      ST9500325ASG disk0 : (500,11 GB)

      EFI (disk0s1) <not mounted>: 209,7 MB

      Macintosh HD (disk0s2) / [Startup]: 499,25 GB (210,2 GB free)

      Recovery HD (disk0s3) <not mounted>: 650 MB

     

      HL-DT-ST DVDRW  GS23N 

     

    USB Information:

      Genius Optical Mouse

      Apple Computer, Inc. IR Receiver

      Apple Inc. Built-in iSight

      Apple Inc. BRCM2070 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Inc. Apple Internal Keyboard / Trackpad

     

    Configuration files:

      /etc/hosts - Count: 2

     

    Gatekeeper:

      Mac App Store and identified developers

     

    Kernel Extensions:

      [not loaded] com.roxio.TDIXController (1.7) Support

     

    Problem System Launch Agents:

      [failed] com.apple.SystemUIServer.plist

      [loaded] com.paragon.NTFS.trial.plist Support

      [loaded] com.paragon.NTFS.upd.plist Support

     

    Launch Daemons:

      [loaded] com.adobe.fpsaud.plist Support

      [invalid] com.bjango.istatlocaldaemon.plist

      [loaded] com.bombich.ccc.plist Support

      [loaded] com.microsoft.office.licensing.helper.plist Support

     

    Launch Agents:

      [running] com.bjango.istatlocal.plist Support

      [loaded] com.hp.messagecenter.launcher.plist Support

     

    User Launch Agents:

      [loaded] com.adobe.ARM.[...].plist Support

     

    User Login Items:

      Skype

      MagicMenu

      iTunesHelper

     

    Internet Plug-ins:

      Flip4Mac WMV Plugin: Version: 2.4.4.2 Support

      FlashPlayer-10.6: Version: 14.0.0.125 - SDK 10.6 Support

      Default Browser: Version: 537 - SDK 10.9

      AdobePDFViewerNPAPI: Version: 10.1.10 Support

      AdobePDFViewer: Version: 10.1.10 Support

      Flash Player: Version: 14.0.0.125 - SDK 10.6 Support

      QuickTime Plugin: Version: 7.7.3

      SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support

      Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support

      iPhotoPhotocast: Version: 7.0

     

    Safari Extensions:

      Reload Button: Version: 1.0.4

      Awesome Screenshot: Version: 1.4.3

      Gmail Checker: Version: 0.1

     

    Audio Plug-ins:

      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

      AirPlay: Version: 2.0 - SDK 10.9

      AppleAVBAudio: Version: 203.2 - SDK 10.9

      iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins:

      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    3rd Party Preference Panes:

      Flash Player  Support

      Flip4Mac WMV  Support

      Paragon NTFS for Mac ® OS X  Support

      Perian  Support

     

    Time Machine:

      Time Machine not configured!

     

    Top Processes by CPU:

          4% WindowServer

          2% Safari

          1% fontd

          0% iStatLocalDaemon

          0% AppleSpell

     

    Top Processes by Memory:

      90 MB com.apple.WebKit.WebContent

      74 MB Safari

      70 MB WindowServer

      61 MB mds_stores

      53 MB Dock

     

    Virtual Memory Information:

      1.83 GB Free RAM

      1.14 GB Active RAM

      211 MB Inactive RAM

      708 MB Wired RAM

      303 MB Page-ins

      0 B Page-outs

  • by John Galt,

    John Galt John Galt Jul 7, 2014 9:05 AM in response to druidmars
    Level 9 (50,248 points)
    Mac OS X
    Jul 7, 2014 9:05 AM in response to druidmars

    Why has your Hosts file been modified?

  • by druidmars,

    druidmars druidmars Jul 7, 2014 11:00 AM in response to John Galt
    Level 1 (0 points)
    Jul 7, 2014 11:00 AM in response to John Galt

    I don't even know what that is. I am the only person using the computer. Could it be when I installed Mavericks? Is that bad? Can I reverse it?

  • by Linc Davis,

    Linc Davis Linc Davis Jul 7, 2014 12:42 PM in response to druidmars
    Level 10 (208,037 points)
    Applications
    Jul 7, 2014 12:42 PM in response to druidmars

    Please describe the problem in as much relevant detail as possible. The "etrecheck" fad hasn't made that step any less necessary. The better your description, the better the chance of a solution.

    For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? When did it start to be slow? Did you change anything just before it started? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup.

  • by druidmars,

    druidmars druidmars Jul 7, 2014 1:43 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 7, 2014 1:43 PM in response to Linc Davis

    I've been experiencing slowness since yesterday. It started while playing Diablo III. I tried to solve it within the game by changing the resolution, frame rate, and shadows. Nothing seemed to work. I also noticed slowness in two other situations: in VLC, where the movies seem to be a little out of sync, i.e., sound comes first than movement; and lastly in booting and shutting down. Whereas I never timed this operation before, it seems to be taking longer.

     

    I have not installed anything else. In fact, in the last hours I've been uninstalling stuff as suggested.

     

    No errors nor alerts. The only thing I did was to enter in recovery mode and examined the hard drive as I saw suggested in another post.

     

    I have a backup but I don't think it will work. I'll explain: my external hard drive where the back up is, is in NTFS and not the "weird" mac format with journaling or whatever the name.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 7, 2014 1:58 PM in response to druidmars
    Level 10 (208,037 points)
    Applications
    Jul 7, 2014 1:58 PM in response to druidmars

    If you don't have a backup, then your highest priority is to back up. That's much more important than the slowness issue, especially since your startup drive may be in the process of failing.

     

    Mac Basics: Time Machine backs up your Mac

  • by druidmars,

    druidmars druidmars Jul 7, 2014 2:36 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 7, 2014 2:36 PM in response to Linc Davis

    While the back up is underway, is there anything else I can do?

     

    I can't see any slowness now, but in Diablo III. The game starts normally and after a while it becomes slower. If I change to the desktop and use vlc, safari or others, they too get slow. When I quit the game everything comes back to normal. This is my situation now... sigh...

  • by Linc Davis,

    Linc Davis Linc Davis Jul 7, 2014 2:46 PM in response to druidmars
    Level 10 (208,037 points)
    Applications
    Jul 7, 2014 2:46 PM in response to druidmars

    Probably the machine is heating up and throttling back the CPU and GPU while the game is running. You can confirm this by opening Activity Monitor and selecting the CPU tab. If an item named "kernel_task" is using 100% or more of a core, that's thermal throttling.

  • by druidmars,

    druidmars druidmars Jul 7, 2014 2:53 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 7, 2014 2:53 PM in response to Linc Davis

    What strikes me as odd is that this never happened in snow leopard and even in mavericks is only happening since yesterday (i've had it for a little more than a week now).

  • by Linc Davis,

    Linc Davis Linc Davis Jul 7, 2014 2:57 PM in response to druidmars
    Level 10 (208,037 points)
    Applications
    Jul 7, 2014 2:57 PM in response to druidmars

    1. Reset the System Management Controller (SMC)

     

    2. If there's no improvement, see below.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by druidmars,

    druidmars druidmars Jul 8, 2014 12:21 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 8, 2014 12:21 AM in response to Linc Davis

    Thank you for your suggestion, Linc Davis.

    After reading the indicators listed on the link you provided about how to reset the SMC, it's clearly not my situation. My MBP is not erratic so I not even sure it's necessary (recommended?) to reset the SMC?

     

    So after a fair amount of time testing different scenarios/situations, I realize that it's only within the game I get this slowness (again this never happened in the time of OS 10.6, nor in the first 5-6 days of mavericks). Would you say that the RAM upgrade could solve the problem?

  • by Lexiepex,

    Lexiepex Lexiepex Jul 8, 2014 12:52 AM in response to druidmars
    Level 6 (10,536 points)
    Mac OS X
    Jul 8, 2014 12:52 AM in response to druidmars

    Your hosts file has been compromised: you have used a keygenerator to hack software. The permissions are changed too. I strongly advise to uninstall that software if it is still on your computer (this wil not rectify your hosts file, but that is less of a problem). Or you used TinyUmbrella, which also is a cause of compromising your hosts file. Uninstalling it will do. After this the changes in the hosts file are harmless. If you insist we can correct it later.

     

    Some advice to trim your mac:

    Perian is in your SystemPreferences, it is not installed, you just have to remove it.

    If you do not absolutely need the NTFS driver, uninstall Paragon NTFS driver.

    I propose to remove all three Safari extensions, they do nothing special for you.

    Take all items out of the SystemPreferences->Users&Groups->LoginItems, with the minus sign underneath.

    I propose to uninstall MagicMenu.

    Afaik Roxio is not compatible, I would uninstall it.

    Lex

  • by Linc Davis,

    Linc Davis Linc Davis Jul 8, 2014 8:20 AM in response to druidmars
    Level 10 (208,037 points)
    Applications
    Jul 8, 2014 8:20 AM in response to druidmars
    it's clearly not my situation

    Not clear to me. Resetting the SMC may or may not help, but it will do no harm to try. The "etrecheck" output is, as usual, completely irrelevant to your problem.

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