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All replies
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Helpful answers
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Apr 1, 2014 8:27 AM in response to Astjohnby griff w,Hi there Astjohn,
You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
http://support.apple.com/kb/ht5137
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
If the issues persist, take a look at the troubleshootign steps found in the article below.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
- Connect the device to your computer and open iTunes.
- If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
- If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
-Griff W.
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Jun 30, 2014 10:58 PM in response to griff wby atreloar,I have exactly the same symptoms as the original poster. The standard trouble shooting steps serve to get the phone restarted, but when I try to view a newly taken photo, it locks up again. I haven't yet taken the nuclear option of restoring the entire phone.
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Jul 5, 2014 1:57 PM in response to Astjohnby JTWall,I have the same issue on both my iPhone 4s and my mother's iPhone 4s.
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Jul 9, 2014 7:36 AM in response to Astjohnby StretchMatt,I have the same thing on my iPhone 4s and so does my wife. I have had a new phone recently due to a speaker issue and still get the same problem. I have performed restores too.
Obviously a bug in iOS 7, will Apple do anything about it??
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Jul 9, 2014 9:03 AM in response to StretchMattby AmishCake,It's not a bug in iOS 7 or everyone else would have the same problem. Have you tried restoring as a new device? It could be a problem with your backup file or with one of your apps.
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Jul 9, 2014 9:37 AM in response to AmishCakeby StretchMatt,Like I said in my post I have already done restores and this is on 2 different iphones with different apps installed.
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Jul 9, 2014 9:40 AM in response to StretchMattby AmishCake,Restored as a NEW DEVICE? (NOT from a backup?)
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Jul 9, 2014 9:57 AM in response to AmishCakeby StretchMatt,Hi, yes tried both a restore from backup and restore as new. I did it via iTunes which downloads the software a fresh rather than on the phone too, so I knew it would get a new build.
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Jul 9, 2014 10:56 AM in response to StretchMattby AmishCake,So how do you know the same thing happens then? You took a new picture, and when you tried to view the new picture, it crashed?
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Jul 9, 2014 12:04 PM in response to StretchMattby AmishCake,If it were my phone and this happened after a restore as new, I would take it to the Apple Store for evaluation (be sure to make an appointment first).
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Jul 14, 2014 9:45 AM in response to AmishCakeby jc_nyc,I have exactly the same problem. I would bet it happens on EVERY 4s running 7.0 or 7.1 - every time - and I would bet it is a function of running out of ram, since 5 doesn't have this problem and 5 has twice as much ram. IOS 7 keeps a lot of stuff running in Ram. So - it is most likely an uncaught executive exception, and only the software developers have any chance of fixing it.
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Jul 14, 2014 9:53 AM in response to jc_nycby AmishCake,You would lose that bet. It didn't happen on my old 4S, which I gave to my friend for Christmas. The photo app worked perfectly on that phone.
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Jul 14, 2014 9:55 AM in response to AmishCakeby jc_nyc,Forgot to mention - it happens ONLY when choosing the camera while in locked out mode. Works fine when the camera is unlocked.