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Q: Mails send with Apple Mail get displayed always with font times new roman. Is there are workaround? When does Apple fix this. It´s unprofessional if you have to use mail for business.

It´s hard to believe that Apple hasn´t fixed this problem until now, that every mail I send to a PC get displayed with times new roman.

I´m using Apple Mail for my business mails also. So this is a problem.

Are there any other having the same problem? Does anyone know a professional workaround to get this under control?

MacBook Pro (Retina, Mid 2012), iOS 7.0.2

Posted on Oct 7, 2013 4:49 AM

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Q: Mails send with Apple Mail get displayed always with font times new roman. Is there are workaround? When does Apple fix this. It&a ... more

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  • by dianeoforegon,

    dianeoforegon dianeoforegon Jun 17, 2014 11:58 AM in response to Tom Gewecke
    Level 5 (5,372 points)
    Mac OS X
    Jun 17, 2014 11:58 AM in response to Tom Gewecke

    The fonts we have on our Macs are not always installed on a Windows computer. Especially one that is running an older version of Windows.

     

    The differences in how each email client renders HTML varies widely. This is especially true between Mac and PCs. Email is a means of communicating and it's your words that actually count, not how they look.

     

    The new, WebKit based editor in Outlook uses pixels. The difference is that pixels will typically render much smaller on your device that the same point. 

     

    Outlook's size 14 is equivalent to Entourage2008's size 12.

     

    Note: Try the new “c” fonts they display better in a cross platform situation.

  • by Lexiepex,

    Lexiepex Lexiepex Jun 17, 2014 12:03 PM in response to dianeoforegon
    Level 6 (10,477 points)
    Mac OS X
    Jun 17, 2014 12:03 PM in response to dianeoforegon

    Diane, I think you have solved JanLooman's questions !

    I will keep this in mind

     

    Lex

  • by Jan Loomans,

    Jan Loomans Jan Loomans Jun 17, 2014 6:56 PM in response to dianeoforegon
    Level 1 (0 points)
    Jun 17, 2014 6:56 PM in response to dianeoforegon

    Thanks Diane and Lex for your time.

     

    I will try out which size will work best and just have to stick with that.

     

    I have a dream...

    That one day all OS will have a proper alternative display for all fonts so I can make my mails the way I like them .

  • by Barney-15E,

    Barney-15E Barney-15E Jun 17, 2014 7:42 PM in response to Jan Loomans
    Level 9 (50,062 points)
    Mac OS X
    Jun 17, 2014 7:42 PM in response to Jan Loomans

    That one day all OS will have a proper alternative display for all fonts so I can make my mails the way I like them .

    PDF.

  • by Tom Gewecke,

    Tom Gewecke Tom Gewecke Jun 18, 2014 2:58 AM in response to Jan Loomans
    Level 9 (79,185 points)
    Jun 18, 2014 2:58 AM in response to Jan Loomans

    Jan Loomans wrote:

     

    I have a dream...

    That one day all OS will have a proper alternative display for all fonts so I can make my mails the way I like them .

     

    But isn't everyone at the other end dreaming of an email app that will ignore your choices and always display the font and size that best fits their own personal reading preferences?

  • by Csound1,

    Csound1 Csound1 Jun 18, 2014 3:03 AM in response to Jan Loomans
    Level 9 (50,397 points)
    Desktops
    Jun 18, 2014 3:03 AM in response to Jan Loomans

    Jan Loomans wrote:

     

    I have a dream...

    That one day all OS will have a proper alternative display for all fonts so I can make my mails the way I like them .

    I have the same dream, only it's a nightmare, one where I am stuck with what other people, (some I have never met) assume that I want to look at because it is their layout. All I need is legibility without distraction.

     

    At least (if it ever happens) it will make choosing who to ignore simpler.

  • by Jan Loomans,

    Jan Loomans Jan Loomans Jun 18, 2014 3:06 AM in response to Tom Gewecke
    Level 1 (0 points)
    Jun 18, 2014 3:06 AM in response to Tom Gewecke

    That's why I said "proper alternative display" so that I can write it the way I want it and you recieve it the way you like it.

  • by Csound1,

    Csound1 Csound1 Jun 18, 2014 3:08 AM in response to Jan Loomans
    Level 9 (50,397 points)
    Desktops
    Jun 18, 2014 3:08 AM in response to Jan Loomans

    so that I can write it the way I want it and you recieve it the way you like it.

    You have that already, set the fonts the way you like to see them, your recipient may see something else.

  • by Jan Loomans,

    Jan Loomans Jan Loomans Jun 18, 2014 3:14 AM in response to Csound1
    Level 1 (0 points)
    Jun 18, 2014 3:14 AM in response to Csound1

    come on... check the above posts.

     

    Thanks again Diane and Lex for helping.

    I'm gonna ignore whatever it is that the rest here is looking to argue about...

  • by Lexiepex,

    Lexiepex Lexiepex Jun 18, 2014 3:17 AM in response to Jan Loomans
    Level 6 (10,477 points)
    Mac OS X
    Jun 18, 2014 3:17 AM in response to Jan Loomans

    OK Jan, success in China! Er is kennelijk te veel vrije tijd hier

    Lex

  • by Csound1,

    Csound1 Csound1 Jun 18, 2014 3:22 AM in response to Jan Loomans
    Level 9 (50,397 points)
    Desktops
    Jun 18, 2014 3:22 AM in response to Jan Loomans

    Jan Loomans wrote:

     

    come on... check the above posts.

    You can set the display to show as you choose on your machine, but you can't control it on another machine, do you not agree with that?

  • by Ondray Wells Jr.,

    Ondray Wells Jr. Ondray Wells Jr. Jul 14, 2014 4:25 PM in response to Csound1
    Level 2 (243 points)
    Jul 14, 2014 4:25 PM in response to Csound1

    For the life of me I don't understand why people continue to defend the absence of such a basic feature in Mail app. At the end of the day this all boils down to usability. Going on about how one can't control how the recipient views one's email may be "technically" true, but for all intents and purposes it's not because by default nearly all modern email clients will respect the formatting information contained in the email unless the user specifically chooses to override it ... and the vast majority of users do not.  As has been stated previously, the issue here is that Mail does not send any formatting information at all by default ... which is particularly brain dead since there is a preference where you can specify it. It will send the formatting information only if one manually sets it in the individual email. Personally I wish my outgoing emails to be in Helvetica Neue 14. Clearly you aren't suggesting that I should have to set this formatting information on every ... single ... email? Even though I've already specified this in preferences? That is a spectacular usability fail any way you slice it! Sure it is "possible" that I might send an email to someone who wishes to view all their email in Time New Roman 18 for readability purposes and what I specified will be overridden. There's certainly nothing to stop them from doing so nor do I advocate there should be. The point is that it is not "probable" ... and so in the absence of proper formatting info being sent by default Mail users are pretty much guaranteed to have their emails viewed in some font other than what they intended. Unless, of course, one prefers Times New Roman with font sizes that change sporadically for no apparent reason?

     

    It is true that the Universal Mailer plug-in works for the most part. I use it myself. The million dollar question is why must Mail users resort to a third-party plug-in to deliver such a basic feature? When to my knowledge, no other major email client has this problem? This has been an issue since at least OS X 10.4. Perhaps longer. As I stated to Apple in my feedback to them imploring them to finally address this issue ....

     

    "This is a layup guys. Just take the freaking shot!"

  • by Tom Gewecke,

    Tom Gewecke Tom Gewecke Jul 15, 2014 3:07 AM in response to Ondray Wells Jr.
    Level 9 (79,185 points)
    Jul 15, 2014 3:07 AM in response to Ondray Wells Jr.

    Ondray Wells Jr. wrote:

     

    This has been an issue since at least OS X 10.4.

     

     

    I am pretty sure it continues in OS 10.10.   They are consistent if nothing else....

  • by James pettigrew,

    James pettigrew James pettigrew Aug 6, 2014 7:53 AM in response to Csound1
    Level 1 (0 points)
    Aug 6, 2014 7:53 AM in response to Csound1

    Like many other apple converts, I have been using a pc for years. Bought top of the range macbook air thinking it would solve a number of pc related issues. It did. However, the mail thing is totally ridiculous.

     

    C Sound - I don't know whether you are just an active member, or working for Apple, but your responses come across as snotty and unhelpful. I'll refrain from expletives. Basically you put information up which we all know (i.e. where to change fonts in the apple mail). Just reading this forum, everyone with a problem knows how to do this.

     

    however, the problem everyone has cannot be solved via apple mail. I have now tried every hack under the sun, - same problem.

     

    Whats the problem.....I send a message with font of lets say Arial. How does that look to someone using outlook on pc (i.e. 90% of the planet).....crap. Times new roman.....really....I thought I was buying an apple where everything is about nice graphics blah blah blah.

     

    I can't even say how hacked off i am about the fact that no-one at apple has even attempted to provide a solution to this incredibly basic problem.

     

    oh and before any of your mac 'techies' start. Don't. I can probably code far better than you can with my eyes shut - however what most people on this forum want is a straight forward answer. After all, that is why we have all converted to Apple - because apparently everything is straight forward........

  • by Barney-15E,

    Barney-15E Barney-15E Aug 6, 2014 8:49 AM in response to James pettigrew
    Level 9 (50,062 points)
    Mac OS X
    Aug 6, 2014 8:49 AM in response to James pettigrew

    James pettigrew wrote:

     

    oh and before any of your mac 'techies' start. Don't. I can probably code far better than you can with my eyes shut -

    Then code away. Write your own email client that works as you wish. You have a half-dozen customers right here.

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