reemmatloub
Level 1 (7 points)

Q: itunes could not restore the iphone because the password was incorrect

I got this message as I was trying to switch from my Iphone 5 to 5s and I can assure you that I never put any password for backup. I backup my iphone 5 and when I conntected my new 5s and wanted to restore the data from the old one I got a pop up message saying that I should enter an encrypted password. I did enter my passcode (which is the same in both phones) I also tried my Apple ID password and I still get this error message "itunes could not restore the iphone because the password was incorrect". Please help.

 

I can assure you that I dont have a password for my backup and if I do it should be my passcode. I can't even reset or remove this option. I get another message saying that the terms and conditions of iCloud have change. I do believe that it is not my problem to lose all my data when Apple decided to change the terms and condition.

 

Kindly advice.

iPhone 5, iOS 7.0.4

Posted on Nov 24, 2013 2:15 PM

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reemmatloub

Q: itunes could not restore the iphone because the password was incorrect

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  • by norm123,Helpful

    norm123 norm123 Nov 26, 2013 8:38 AM in response to reemmatloub
    Community Specialists
    Nov 26, 2013 8:38 AM in response to reemmatloub

    Hello reemmatloub

     

    There are a few more passwords that you can try, check out the article below for more options.

     

    iOS: Troubleshooting encrypted backups

    http://support.apple.com/kb/TS5162

     

    You can keep trying to restore the device from backup until you remember the password. If you're having trouble, try:

    • Leaving the password field blank
    • Your Apple ID password
    • Your computer account password, if you have one
    • Email passwords you may have used
    • Your Wi-Fi network password
    • Website passwords you may have used
    • A password for hard-disk encryption software, if you use it

     

    Regards,

    -Norm G.

  • by Spydar007,

    Spydar007 Spydar007 Nov 26, 2013 8:41 AM in response to reemmatloub
    Level 1 (55 points)
    Nov 26, 2013 8:41 AM in response to reemmatloub

    In iTunes, there is an option to 'Encrypt iPhone Backup'. If this is ticked, then you have set a password for the Backup at some point which means you can't restore from the backup until this password is entered correctly.

  • by Apple666,

    Apple666 Apple666 Jan 24, 2014 7:52 PM in response to reemmatloub
    Level 1 (0 points)
    Jan 24, 2014 7:52 PM in response to reemmatloub

    I read norm123's post and tried some other password that I've used for different things in the past and one of them worked. It's not the iPhone unlock code that iTunes wants. It's ridiculous that iTunes doesn't tell you that.

  • by TonyInFL,

    TonyInFL TonyInFL Mar 11, 2014 11:28 PM in response to reemmatloub
    Level 1 (0 points)
    Mar 11, 2014 11:28 PM in response to reemmatloub

    If you think you know that password but it's not working. Try typing the same number of blank spaces as the previous password. So if your password was Apple123 try hitting the spacebar 8 times. Worked for me. iOS7.1

  • by Grumpus ,

    Grumpus Grumpus Apr 14, 2014 12:18 PM in response to reemmatloub
    Level 1 (0 points)
    Apr 14, 2014 12:18 PM in response to reemmatloub

    I had the same problem and have been trying to resolve it all evening.

     

    I tried everything that has been suggested on this forum.

     

    But what worked for me was that I erased all the content on my phone and then restored it again.

     

    Try it. It may or may not work for you.

  • by jjwithers,Helpful

    jjwithers jjwithers Apr 23, 2014 5:49 PM in response to reemmatloub
    Level 1 (5 points)
    Apr 23, 2014 5:49 PM in response to reemmatloub

    I just hit the same wall going from an iPhone 5 and trying to back it up, and then transfer the data to a iPhone 5s. 

    The 4 digit phone password did not work.

    my itunes password did not work.

    computer password did not work.

     

    what worked??? A random old password that I used ages ago for iTunes and a variety of other ecommerce sites.

     

    Apple... you make no sense sometimes.  Why do you make us all crazy over stuff like this????

  • by misterrao,

    misterrao misterrao May 17, 2014 2:54 AM in response to jjwithers
    Level 1 (0 points)
    May 17, 2014 2:54 AM in response to jjwithers

    jjwithers nailed it. You probably entered a password without thinking about it on your initial itunes setup. Cast your mind back to poor passwords you probably used years ago.

     

    Thanks, Apple...

  • by TonyInFL,

    TonyInFL TonyInFL May 17, 2014 7:43 AM in response to misterrao
    Level 1 (0 points)
    May 17, 2014 7:43 AM in response to misterrao

    I don't know how it worked but I tried hitting the space bar instead of letters. I hit space 6 times and it unlocked the encrypted password.

  • by RyanReidel,

    RyanReidel RyanReidel Jun 4, 2014 11:13 AM in response to reemmatloub
    Level 1 (0 points)
    Jun 4, 2014 11:13 AM in response to reemmatloub

    So here is the deal...

    I had the encrypted box checked as well and I did put in my password that I use for my apple ID (logical)...  Well when I entered it, my CAPS lock button was on...  So I did use my "Apple id" but in reverse of how I normally do with CAPS lock on...  Give it a shot...  Can't hurt trying.

  • by rejdrouin,

    rejdrouin rejdrouin Jun 16, 2014 8:50 AM in response to reemmatloub
    Level 1 (0 points)
    Jun 16, 2014 8:50 AM in response to reemmatloub

    Same problem here; never did set a password on my backup but it is asking for one.  I tried iCloud password, the phone password, all lower case, all upper case, etc.  Finally, I got it with my .. hotmail pasword ..

  • by SterDona,

    SterDona SterDona Jul 8, 2014 1:06 AM in response to reemmatloub
    Level 1 (0 points)
    Jul 8, 2014 1:06 AM in response to reemmatloub

    Try your itunes password in caps.

  • by Theordore,

    Theordore Theordore Jul 18, 2014 4:58 AM in response to SterDona
    Level 1 (0 points)
    Jul 18, 2014 4:58 AM in response to SterDona

    This thread has saved me a TON of time today, so thanks to you all.  After a few minutes of frustration, I found this thread and I accepted the idea that my iTunes installation had locked in a password I gave it **years** ago.  Fortunately, it was my favorite password for things not critical, so it got back into my head quickly and I was off and running to duplicating the essentials of my IOS environment on two different iPads before erasing one of them to give to a relative. Cheers!

  • by rubenna,

    rubenna rubenna Aug 11, 2014 7:56 AM in response to jjwithers
    Level 1 (0 points)
    Aug 11, 2014 7:56 AM in response to jjwithers

    I tried all my current passwords and didn't work either.

    And then, I tried to do what jjwithers did, used one of my old password and OMG, it worked!

    So weird. Wonder how to change this.

  • by Todd W. Johnson1,

    Todd W. Johnson1 Todd W. Johnson1 Sep 19, 2014 2:26 PM in response to norm123
    Level 1 (0 points)
    Sep 19, 2014 2:26 PM in response to norm123

    Setting up my iPhone 6 and had the same issue, where I had not created a password that I was aware of.  I noticed that iTunes had the series of ••••••• pre filled in the form when I opened it, so after trying my normal password unsuccessfully, and noting that leaving it blank was not an option, I just hit enter with the pre-filled •••••• and it worked… maybe that is Apple for "you don't have a password"?

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