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Helpful answers
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Jul 18, 2014 5:11 PM in response to Jklm2wolfby Kappy,You have seen a kernel panic: OS X- About kernel panics. You would need to post a panic log for us to see: Mac OS X- How to log a kernel panic.
This may just be a glitch, so you should try restarting again. If it continues to happen at startup then most likely you have a hardware failure. I would suggest you reinstall Mavericks:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it isthree times faster than wireless.
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Jul 18, 2014 5:26 PM in response to Jklm2wolfby Linc Davis,If you can't start up and log in in the usual way, try in safe mode.
During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Log in as an administrator to carry out these instructions. If you have only one account, you are the administrator.
Safe mode is slower than normal, and some things won’t work at all.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t start in safe mode.
If you're able to log in, launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report.
☞ If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
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Jul 18, 2014 6:46 PM in response to Linc Davisby Jklm2wolf,Fri Jul 18 20:23:32 2014
panic(cpu 1 caller 0xffffff8018adc24e): Kernel trap at 0xffffff7f9a37bc8b, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000010, CR3: 0x0000000011852000, CR4: 0x0000000000000660
RAX: 0x25497c7494b60000, RBX: 0xffffff807d53b000, RCX: 0x0000000000000000, RDX: 0xffffff80aba539c8
RSP: 0xffffff80aba53b00, RBP: 0xffffff80aba53b00, RSI: 0x0000000000000000, RDI: 0x0000000000000000
R8: 0x0000000000000000, R9: 0xffffff8019001910, R10: 0x00000000000003ff, R11: 0xffffffffffffffff
R12: 0x0000000000000000, R13: 0xffffff807d53b000, R14: 0x00000000e00002bc, R15: 0x0000000000000002
RFL: 0x0000000000010293, RIP: 0xffffff7f9a37bc8b, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000010, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff80aba53790 : 0xffffff8018a22f79
0xffffff80aba53810 : 0xffffff8018adc24e
0xffffff80aba539e0 : 0xffffff8018af3746
0xffffff80aba53a00 : 0xffffff7f9a37bc8b
0xffffff80aba53b00 : 0xffffff7f9a3662b0
0xffffff80aba53b50 : 0xffffff7f9a3661fe
0xffffff80aba53b70 : 0xffffff7f9a3422df
0xffffff80aba53bb0 : 0xffffff7f993a02b8
0xffffff80aba53bf0 : 0xffffff7f993a022e
0xffffff80aba53c10 : 0xffffff7f993a443f
0xffffff80aba53ca0 : 0xffffff7f9939c635
0xffffff80aba53ce0 : 0xffffff7f993e9368
0xffffff80aba53d30 : 0xffffff8018e97e53
0xffffff80aba53d90 : 0xffffff8018ecd3c5
0xffffff80aba53e00 : 0xffffff8018ab649b
0xffffff80aba53e50 : 0xffffff8018a26bc1
0xffffff80aba53e80 : 0xffffff8018a139c5
0xffffff80aba53ef0 : 0xffffff8018a1e013
0xffffff80aba53f70 : 0xffffff8018ac9b8d
0xffffff80aba53fb0 : 0xffffff8018af3f66
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f99393000->0xffffff7f993cafff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f990be000
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f993e6000->0xffffff7f9964efff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f990be000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f993d6000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f99393000
com.apple.GeForceTesla(8.2.4)[E0EBC5ED-DC61-3C57-BCCE-0478C0566F4F]@0xffffff7f9 a33f000->0xffffff7f9a409fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f990be000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f993d6000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f99393000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f993e6000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide: 0x0000000018800000
Kernel text base: 0xffffff8018a00000
System model name: MacBookPro5,3 (Mac-F22587C8)
System uptime in nanoseconds: 45129590085
last loaded kext at 45128922823: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f9a954000, size 36864)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.3f4
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.14.28
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.6.3f4
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.iokit.IOBluetoothUSBDFU 4.2.6f1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.driver.AppleMuxControl 3.6.22
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.GeForceTesla 8.2.4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelMCEReporter 104
com.apple.driver.AppleLPC 1.7.0
com.apple.nvidia.NVDAStartup 8.2.6
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.nvenet 2.0.21
com.apple.driver.AppleUSBOHCI 656.4.1
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
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Jul 18, 2014 6:52 PM in response to Jklm2wolfby Linc Davis,So you can boot in safe mode, but not otherwise? Have you added or replaced memory recently?
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Jul 18, 2014 8:01 PM in response to Linc Davisby Jklm2wolf,Yes, I can login in safe mode. When I try to reboot, the same thing happens - it cycles through as before. I have not added or replaced memory on this machine was purchased.
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Jul 19, 2014 8:14 AM in response to Linc Davisby Jklm2wolf,I don't have things backed up on this computer any longer. It is not my primary computer.
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Jul 19, 2014 8:39 AM in response to Jklm2wolfby Linc Davis,It's likely that there is a hardware fault. You could run the Apple Hardware Test, but it's not reliable. I suggest you skip that step and take the machine to an Apple Store for testing.
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Jul 19, 2014 9:32 AM in response to Linc Davisby Jklm2wolf,Thanks for your help. Don't have an Apple Store nearby, but will take it to an authorized repair specialist.