Q: FaceTime not connecting

All devices must be updated to the latest iOS in order for FaceTime to work. See this article for more details.

Unable to make or receive FaceTime calls after April 16, 2014

IF you cannot activate FaceTime, have a look at this.

iOS: Troubleshooting FaceTime and iMessage activation

Or this one.

iOS: Troubleshooting FaceTime

If you are getting the check the network connection error message, try these suggestions.

Check Settings>General>Date & Time>Set Automatically>On. Make sure that the time zone setting is also set correctly.

If that didn't solve the problem, restart your iPad and try again. If that fails, reset your iPad and try again.

Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

Unable to make or receive FaceTime calls after April 16, 2014

http://support.apple.com/kb/TS5419

Using FaceTime http://support.apple.com/kb/ht4319

Troubleshooting FaceTime http://support.apple.com/kb/TS3367

The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting

http://tinyurl.com/a7odey8

Troubleshooting FaceTime and iMessage activation

http://support.apple.com/kb/TS4268

iOS: FaceTime is 'Unable to verify email because it is in use'

http://support.apple.com/kb/TS3510

Using FaceTime and iMessage behind a firewall

http://support.apple.com/kb/HT4245

iOS: About Messages

http://support.apple.com/kb/HT3529

Set up iMessage

http://www.apple.com/ca/ios/messages/

iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage

http://support.apple.com/kb/HT5538

How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS

http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/

Set Up Alert Sounds

http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3

Extra FaceTime IDs

http://tinyurl.com/k683gr4

Troubleshooting Messages

http://support.apple.com/kb/TS2755

Troubleshooting iMessage Issues: Some Useful Tips You Should Try

http://www.igeeksblog.com/troubleshooting-imessage-issues/

Setting Up Multiple iOS Devices for iMessage and Facetime

http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

FaceTime and iMessage not accepting Apple ID password

http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/

Fix Can’t Sign Into FaceTime or iMessage iOS 7

http://ipadtutr.com/fix-login-facetime-imessage-ios-7/

FaceTime, Game Center, Messages: Troubleshooting sign in issues

http://support.apple.com/kb/TS3970

Unable to use FaceTime and iMessage with my apple ID

https://discussions.apple.com/thread/4649373?tstart=90

iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages

http://howto.cnet.com/8301-11310_39-57602643-285/you-can-block-people-from-conta cting-you-on-ios-7/

How to Block Someone on FaceTime

http://www.ehow.com/how_10033185_block-someone-facetime.html

My Facetime Doesn't Ring

https://discussions.apple.com/message/19087457#19087457

How to watch FaceTime calls on the big screen with Apple TV

http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime

Send an iMessage as a Text Message Instead with a Quick Tap & Hold

http://osxdaily.com/2012/11/18/send-imessage-as-text-message/

To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8

How to Text on the iPad

http://ipad.about.com/od/ipad_tricks/a/How-To-Text-On-The-Ipad.htm

How to Send SMS from iPad

http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html

How to Receive SMS Messages on an iPad

http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html

Apps for Texting http://appadvice.com/appguides/show/apps-for-texting

You can check the status of the FaceTime/iMessage servers at this link.

http://www.apple.com/support/systemstatus/

 Cheers, Tom

You should make sure that the person that you're trying to rach isnt having any problems on their end. Does this person still have FaceTime turned on in their settings?

Jane_sidnell wrote:

 

Yes they do have access, we were on FaceTime earlier in day but could not connect in the evening or today.

 

I am correct in believing that if via via no charge from mobile supplier?

I'm sorry but I don't understand what you are asking here.

I don't know why it would stop working. Like I said, I suspected that maybe the other person turned FaceTime off, because I have seen that happen with other people. Are either one of you getting any error messages at all? Can you describe what happens when you try to call your friend?

Try a reset. This sometimes cures really weird and hard to explain problems. It might not help, but it will not hurt anything and you will not lose any data.

Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

I assume that you went through the troubleshooting steps in the articles that I posted above. Did you turn FaceTime off, restart the iPad and then activate FaceTime again? Can your friend connect to you if the call starts on his/her end?

You could try resetting all settings. Settings>General>Reset>Reset all settings. When you do that, you have to start all over again enering all of the device settings. It's not hard to do, but it is a bit time consuming.

I'm not sure what else to suggest that doesn't involve a fair amount of work (restoring the iPad for instance) and I believe that this could just be a fluke kind of thing that will work it self out in a day or two anyway. There is no reason that I can think of why it would have quit working In the first place.