HT204406: Get help with iTunes Match

Learn about Get help with iTunes Match
Firebird28

Q: iTunes Match always updating, never completes.

I can't turn Match on or off as the options under Store are greyed out. If I can get to the page in iTunes it says zero songs are available. I have to quit and restart iTunes each time I try to use it. Strangely, it works fine on my iPad and AppleTV? Only the iMac has problems (many! I've spent hours on the phone to Support).

iMac, OS X Mountain Lion (10.8.4)

Posted on Jul 14, 2013 3:20 AM

Close

Q: iTunes Match always updating, never completes.

  • All replies
  • Helpful answers

  • by Jimzgoldfinch,

    Jimzgoldfinch Jimzgoldfinch Jul 14, 2013 3:41 AM in response to Firebird28
    Level 6 (9,249 points)
    iTunes
    Jul 14, 2013 3:41 AM in response to Firebird28

    Hi,

    Try signing out of iTunes store then close iTunes. Now relaunch and sign back into iTunes Store then once in the store navigate to quicklinks and select match. You will be asked to add this computer. Do so and let match process complete.

     

    Jim

  • by Firebird28,

    Firebird28 Firebird28 Jul 14, 2013 11:55 AM in response to Jimzgoldfinch
    Level 1 (0 points)
    Jul 14, 2013 11:55 AM in response to Jimzgoldfinch

    Thanks Jim, it appears to work at first, then goes back to endlessly  'accessing iTunes Store'.

  • by Noop,

    Noop Noop Jul 20, 2014 10:28 AM in response to Firebird28
    Level 1 (0 points)
    Jul 20, 2014 10:28 AM in response to Firebird28

    I have the same exact problem... I have been messing with this for a week and am about ready to give up.

     

    It will just sit there saying 'accessing iTunes store' and never seems to do anything. I have let this sit like this numerous times for at least 12 hurs.

     

    It there a way that I can delete and start the entire process over?

     

    Any help would be greatly appreciated!!!

     

    Thanks

    Anthony

  • by Jimzgoldfinch,

    Jimzgoldfinch Jimzgoldfinch Jul 20, 2014 10:53 AM in response to Firebird28
    Level 6 (9,249 points)
    iTunes
    Jul 20, 2014 10:53 AM in response to Firebird28

    Hi,

    Add iCloud status to song view - go to menu, view options and tick box. This will tell you what has been matched, uploaded, purchased, duplicate, ineligible and waiting. Stop match process. Find those tracks that are waiting and delete them, don't move to trash. Now select update iTunes Match. If process completes, readd those tracks, a small number at a time. Once added, select update iTunes Match.

     

    jim

  • by Firebird28,

    Firebird28 Firebird28 Jul 21, 2014 8:12 AM in response to Jimzgoldfinch
    Level 1 (0 points)
    Jul 21, 2014 8:12 AM in response to Jimzgoldfinch

    Thanks for the reply Jim, but I've given up on Match since it didn't 'match' my songs correctly. When it started playing the totally wrong song under the right title I decided it wasn't worth the trouble.

  • by majormike72,

    majormike72 majormike72 Jan 24, 2015 8:06 AM in response to Jimzgoldfinch
    Level 1 (0 points)
    Jan 24, 2015 8:06 AM in response to Jimzgoldfinch

    Jim, thanks for the tip.  This helped me figure out why my set up was taking hours.  Many of my "songs" are actually podcasts which are 1 hour in length.  So it's taking hours to run.  Cheers, Mike