John Baughman
Level 1 (41 points)
Mac OS X

Q: Kernel panics after upgrading to OS 10.8.5

I installed the 10.8.5 update on my early 20098 model Mac Pro.  I thought it strange that I had to restart the computer twice after the update.  But everything initially seemed to work fine after the update.  But while I was updating the OS on my Macbook Pro, leaving my Mac Pro unattended for about 45 minutes, I came back to the Mac Pro and discovered that there was a kernal panic warning on the screen to the effect that the computer shut down because of a problem.  I was given the option to restart the computer and it seemed to work normally for the next few hours.  But when I checked on it the next morning, the same kernel panic message was displayed.  I tried starting up in Safe Mode.  As far as I can tell everything works well in safe mode, at least for the 3 or 4 hours I left it in that mode.  Back in standard boot the kernel alerts started back again.  This happens so far only when I am not actively using the computer but when it is left unattended.  The computer is set to sleep after 1 hour.

 

An internet search suggested that there might be a conflict with a .kext file.  There are only 5 .kext files loaded at startup that are non-Apple ones.  I removed three of them since they were not critical for the use of my computer.  But two of the .kext files are necessary for the proper function of the Mac Pro as it is configured.  There is an "Accelsior.kext" file that is required for my OWC Mercury Accelsior PCI Express SSD card and two .kext files necessary for my CalDigit USB 3.0 Host Adapter (CalDigitFastIO.kext and CalDigitUSBxHCI.kext).  Removing all but the CalDigit .kext files and the Accelsior file did not correct the problem.  Next I simply re-installed the 10.8.5 updater.  This did not correct the problem.  I think I will go ahead and remove the CalDigit .kext files as a trial since I can operate the computer without USB 3.0 for a while.  But beyond this I don't know what I should do next.

 

Here is a copy of the kernel report in Console that was generated with the last kernel panic:

 

Interval Since Last Panic Report:  48228 sec

Panics Since Last Report:          2

Anonymous UUID:                    AA7296BA-D418-A663-F1C9-85C15E3AF31F

 

 

Sat Sep 14 07:21:30 2013

Panic(CPU 2): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0

RAX: 0x0000000000000000, RBX: 0xfffffeb920300044, RCX: 0xfffffed140000000, RDX: 0xfffffeb840000000

RSP: 0xffffff8260893ce0, RBP: 0xffffff8260893cf0, RSI: 0x0000000000000000, RDI: 0x00000000e0300044

R8:  0x0000000000000001, R9:  0x0000000000000003, R10: 0x00000000ffffffff, R11: 0xffffff8250c25047

R12: 0x0000000000030000, R13: 0x0000000000030044, R14: 0x0000000000000000, R15: 0x00000000e0300044

RFL: 0x0000000000000287, RIP: 0xffffff801f4afbf0, CS:  0x0000000000000008, SS:  0x0000000000000010

Backtrace (CPU 2), Frame : Return Address

0xffffff8256d56f50 : 0xffffff801f4bea71

0xffffff8256d56f80 : 0xffffff801f4b7f70

0xffffff8256d56fd0 : 0xffffff801f4cedbb

0xffffff8260893cf0 : 0xffffff7fa11b5ca3

0xffffff8260893d40 : 0xffffff7fa11d7ca8

0xffffff8260893d60 : 0xffffff7fa11b4a4f

0xffffff8260893d80 : 0xffffff7fa11c7e57

0xffffff8260893da0 : 0xffffff7f9fa590de

0xffffff8260893db0 : 0xffffff7f9fa565b8

0xffffff8260893dc0 : 0xffffff7f9fa590de

0xffffff8260893dd0 : 0xffffff7f9fa565b8

0xffffff8260893de0 : 0xffffff7f9fa590de

0xffffff8260893df0 : 0xffffff7f9fa565b8

0xffffff8260893e00 : 0xffffff7f9fa590de

0xffffff8260893e10 : 0xffffff7f9fa586fb

0xffffff8260893e30 : 0xffffff7f9fa58c6c

0xffffff8260893e80 : 0xffffff7f9fa51ccd

0xffffff8260893ec0 : 0xffffff801f844ea6

0xffffff8260893f40 : 0xffffff801f83f7a5

0xffffff8260893f60 : 0xffffff801f43e26e

0xffffff8260893fb0 : 0xffffff801f4b3257

      Kernel Extensions in backtrace:

         com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f9fa4d000->0xffffff7f9fa75fff

         com.apple.driver.AppleACPIPlatform(1.8)[209B2382-A61F-344C-8BBC-26331B9BA398]@0 xffffff7fa11ae000->0xffffff7fa1207fff

            dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f9ff16000

            dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f9fa4d000

 

 

BSD process name corresponding to current thread: kernel_task

 

 

Mac OS version:

12F37

 

 

Kernel version:

Darwin Kernel Version 12.5.0: Mon Jul 29 16:33:49 PDT 2013; root:xnu-2050.48.11~1/RELEASE_X86_64

Kernel UUID: B1B58405-A2B2-3C44-B25D-495053D52AB5

Kernel slide:     0x000000001f200000

Kernel text base: 0xffffff801f400000

System model name: MacPro4,1 (Mac-F221BEC8)

 

 

System uptime in nanoseconds: 3715027731641

last loaded kext at 3672845027518: com.apple.driver.AppleUSBCDCECMData          4.1.23 (addr 0xffffff7fa174c000, size 28672)

last unloaded kext at 72992330627: com.apple.driver.AppleIntel8254XEthernet          3.1.1b1 (addr 0xffffff7f9ff7c000, size 69632)

loaded kexts:

com.owc.driver.Accelsior          1.0 b2

com.CalDigit.driver.CalDigitUSBxHCI          1.3.8a2

com.apple.driver.AppleUSBCDCECMData          4.1.23

com.apple.driver.MaxTranserSizeOverrideDriver          3.3.1

com.apple.driver.AppleBluetoothMultitouch          75.19

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.filesystems.autofs          3.0

com.apple.driver.AudioAUUC          1.60

com.apple.driver.IOBluetoothSCOAudioDriver          4.1.7f2

com.apple.driver.IOBluetoothA2DPAudioDriver          4.1.7f2

com.apple.iokit.IOBluetoothSerialManager          4.1.7f2

com.apple.driver.AGPM          100.13.12

com.apple.driver.AppleTyMCEDriver          1.0.2d2

com.apple.driver.AppleUSBCDCACMData          4.1.23

com.apple.driver.AppleMikeyHIDDriver          124

com.apple.driver.AppleUSBDisplays          357

com.apple.driver.AppleUpstreamUserClient          3.5.12

com.apple.driver.AppleHDA          2.4.7fc2

com.apple.driver.AppleMCCSControl          1.1.11

com.apple.kext.AMDFramebuffer          8.1.6

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.driver.AppleMikeyDriver          2.4.7fc2

com.apple.AMDRadeonAccelerator          1.0.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.1.7f2

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleSMBusPCI          1.0.11d1

com.apple.driver.AppleUSBCDC          4.1.23

com.apple.driver.AppleLPC          1.6.3

com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

com.apple.driver.Apple_iSight          4.0.1

com.apple.driver.ApplePolicyControl          3.4.5

com.apple.iokit.SCSITaskUserClient          3.5.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          34

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.3.5

com.apple.driver.AppleUSBHub          623.4.4

com.apple.driver.Intel82574L          2.3.0b5

com.apple.driver.AirPort.Brcm4331          615.20.17

com.apple.driver.AppleAHCIPort          2.6.6

com.apple.driver.AppleUSBOHCI          621.4.0

com.apple.driver.AppleFWOHCI          4.9.9

com.apple.driver.AppleUSBEHCI          621.4.6

com.apple.driver.AppleUSBUHCI          621.4.0

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleACPIButtons          1.8

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.8

com.apple.driver.AppleAPIC          1.7

com.apple.driver.AppleIntelCPUPowerManagementClient          214.0.0

com.apple.nke.applicationfirewall          4.0.39

com.apple.security.quarantine          2.1

com.apple.driver.AppleIntelCPUPowerManagement          214.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.6

com.apple.iokit.IOUSBMassStorageClass          3.5.2

com.apple.driver.IOBluetoothHIDDriver          4.1.7f2

com.apple.driver.AppleMultitouchDriver          237.4

com.apple.kext.triggers          1.0

com.apple.iokit.IOSerialFamily          10.0.6

com.apple.driver.AppleUSBCDCACMControl          4.1.23

com.apple.driver.DspFuncLib          2.4.7fc2

com.apple.iokit.IOAudioFamily          1.9.2fc7

com.apple.kext.OSvKernDSPLib          1.12

com.apple.iokit.IOSurface          86.0.4

com.apple.iokit.IOAcceleratorFamily          74.15

com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.1.7f2

com.apple.driver.AppleSMBusController          1.0.11d1

com.apple.iokit.IOBluetoothFamily          4.1.7f2

com.apple.driver.AppleHDAController          2.4.7fc2

com.apple.iokit.IOHDAFamily          2.4.7fc2

com.apple.kext.AMD5000Controller          8.1.6

com.apple.kext.AMDSupport          8.1.6

com.apple.driver.AppleSMC          3.1.5d4

com.apple.driver.IOPlatformPluginLegacy          1.0.0

com.apple.driver.IOPlatformPluginFamily          5.4.1d11

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.driver.AppleGraphicsControl          3.4.5

com.apple.iokit.IONDRVSupport          2.3.7

com.apple.iokit.IOGraphicsFamily          2.3.7

com.apple.driver.AppleUSBHIDMouse          175.8

com.apple.driver.AppleHIDMouse          175.8

com.apple.driver.AppleUSBHIDKeyboard          170.2.4

com.apple.driver.AppleHIDKeyboard          170.2.4

com.apple.iokit.IOUSBHIDDriver          623.4.0

com.apple.driver.AppleUSBMergeNub          621.4.6

com.apple.driver.AppleUSBComposite          621.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.6

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOAHCISerialATAPI          2.5.5

com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.6

com.apple.iokit.IOUSBUserClient          630.4.4

com.apple.iokit.IO80211Family          530.5

com.apple.iokit.IONetworkingFamily          3.0

com.apple.iokit.IOAHCIFamily          2.5.1

com.apple.iokit.IOFireWireFamily          4.5.5

com.apple.iokit.IOUSBFamily          630.4.5

com.apple.driver.AppleEFINVRAM          2.0

com.apple.driver.AppleEFIRuntime          2.0

com.apple.iokit.IOHIDFamily          1.8.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          220.3

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          345

com.apple.iokit.IOStorageFamily          1.8

com.apple.driver.AppleKeyStore          28.21

com.apple.driver.AppleACPIPlatform          1.8

com.apple.iokit.IOPCIFamily          2.8

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

panic(cpu 10 caller 0xffffff801f49e54b): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x4, NMIPI acks: orig: 0x0, now: 0x1"@/SourceCache/xnu/xnu-2050.48.11/osfmk/x86_64/pmap.c:2343

Backtrace (CPU 10), Frame : Return Address

0xffffff82608bad10 : 0xffffff801f41d636

0xffffff82608bad80 : 0xffffff801f49e54b

0xffffff82608bae00 : 0xffffff801f4a2d60

0xffffff82608baec0 : 0xffffff801f4a3595

0xffffff82608baf10 : 0xffffff801f46722c

0xffffff82608bb000 : 0xffffff801f46b100

0xffffff82608bb030 : 0xffffff801f465bff

0xffffff82608bb060 : 0xffffff801f42486e

0xffffff82608bb080 : 0xffffff801f82b53d

0xffffff82608bb0a0 : 0xffffff7f9f9f9e9d

0xffffff82608bb0d0 : 0xffffff7f9f9fc557

0xffffff82608bb120 : 0xffffff7f9f9fa052

0xffffff82608bb160 : 0xffffff7f9f9fab16

0xffffff82608bb320 : 0xffffff7f9f9f590f

0xffffff82608bb4d0 : 0xffffff801f892284

0xffffff82608bb520 : 0xffffff801f4e01c7

0xffffff82608bbd80 : 0xffffff801f4e0e1c

0xffffff82608bbf50 : 0xffffff801f7e97ba

0xffffff82608bbfb0 : 0xffffff801f4cf453

      Kernel Extensions in backtrace:

         com.apple.security.sandbox(220.3)[B66761E0-9412-3C2E-AA8F-17D15E7A3E3D]@0xfffff f7f9f9f3000->0xffffff7f9fa03fff

            dependency: com.apple.kext.AppleMatch(1.0.0d1)[327C619E-5CC2-311F-8B0C-F9D508BFD5B0]@0xffff ff7f9f9ef000

 

 

BSD process name corresponding to current thread: mdworker

System Profile:

Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.66 GHz, 20 GB, SMC 1.39f5

Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB

Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732353155363746393333334700000000

Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732353155363746393333334700000000

Memory Module: DIMM 3, 2 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x31384A53463235363732415A2D3147314431

Memory Module: DIMM 4, 2 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x31384A53463235363732415A2D3147314431

Memory Module: DIMM 5, 2 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x31384A53463235363732415A2D3147314431

Memory Module: DIMM 6, 2 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x31384A53463235363732415A2D3147314431

Memory Module: DIMM 7, 2 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x31384A53463235363732415A2D3147314431

Memory Module: DIMM 8, 2 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x31384A53463235363732415A2D3147314431

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.17)

Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports

Network Service: Ethernet 1, Ethernet, en0

PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-1

PCI Card: ATI Radeon HD 5770, ATY,HoolockParent, Slot-1

PCI Card: pci1033,35, sppci_usbopenhost, Slot-2@7,1,0

PCI Card: pci1033,35, sppci_usbopenhost, Slot-2@7,1,1

PCI Card: pci1033,e0, USB Enhanced Host Controller, Slot-2@7,1,2

PCI Card: pci104c,8025, sppci_ieee1394openhci, Slot-2@7,2,0

PCI Card: CalDigit USB3 Adapter, Slot-4

PCI Card: pci1b4b,9230, sppci_ahci, Slot-3

Serial ATA Device: HL-DT-ST DVD-RW GH41N

Serial ATA Device: PIONEER DVD-RW  DVR-218L

Serial ATA Device: WDC WD2002FAEX-007BA0, 2 TB

Serial ATA Device: Hitachi HDT721010SLA360, 1 TB

Serial ATA Device: WDC WD2002FAEX-007BA0, 2 TB

Serial ATA Device: WDC WD2002FAEX-007BA0, 2 TB

Serial ATA Device: MARVELL Raid VD 0, 239.9 GB

Serial ATA Device: MARVELL VIRTUALL

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd100000 / 2

USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfd120000 / 3

USB Device: Back-UPS RS 1500 LCD FW:839.H7 .D USB FW:H7, 0x051d  (American Power Conversion), 0x0002, 0x01100000 / 2

USB Device: USB Modem, 0x0803  (Zoom Telephonics, Inc.), 0x3095, 0x21100000 / 2

USB Device: hub_device, 0x0451  (Texas Instruments), 0x2046, 0x1a200000 / 2

USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0x1a240000 / 3

USB Device: hub_device, apple_vendor_id, 0x9101, 0x3d100000 / 2

USB Device: hub_device, apple_vendor_id, 0x9119, 0x3d110000 / 3

USB Device: Studio Display, apple_vendor_id, 0x9219, 0x3d113000 / 4

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x5a100000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3

USB Device: Transcend, 0x8564, 0x4000, 0x04200000 / 2

FireWire Device: unknown_device, unknown_speed

FireWire Device: built-in_hub, 800mbit_speed

FireWire Device: iSight, Apple Computer, Inc., 200mbit_speed

FireWire Device: unknown_device, unknown_speed

 

Thanks for any input or help.  Unless there is a simple fix I think I will have to revert back to my pre-update backup copy of 10.8.4

John

Mac Pro

Posted on Sep 14, 2013 7:06 AM

by OWC Larry,Solvedanswer
OWC Larry OWC Larry
Level 1 (45 points)
A:

Alright - some good news here. We beleive we have identified the common denominator. Shortly after we begin shipping the Accelsior, we updated to a different Marvell controller firmware rev along which with included proper name identification of the Accelsior. Although these changes were not/should not have had functional field impact, all reports of issue with 10.8.5 and Accelsior with which we have received are indicating this original naming/firmware.

 

In Apple System Profiler under SATA Devices - if you have an Accelsior installed and this volume listed:

 

MARVELL Raid VD 0

 

Please email owc @ macsales.com with your preferred contact information. At the moment the options are as follows:

 

OWC will issue you a Return Authorization. Within 24 hours of receipt, card will be updated to current firmware revision and returned without charge.

 

or

 

Contiune using as is with sleep disabled.

 

or

 

Purchase upgrade to new E2 model (adds 2 x eSATA Ports)

http://eshop.macsales.com/item/OWC/SSDPHW2ES2UP/

$125 after existing card trade-in.

====

 

Further -

 

We are working on an option to support field update of the firmware and also reporting this issue to Apple. If nothing else, we do hope to have a solution that does resolve this without requiring the card to be sent in.

Posted on Sep 16, 2013 10:39 AM

Close
John Baughman

Q: Kernel panics after upgrading to OS 10.8.5

  • All replies
  • Helpful answers

first Previous Page 6 of 6

  • by Howard Part,

    Howard Part Howard Part Oct 23, 2013 7:30 AM in response to OWC Larry
    Level 1 (110 points)
    Oct 23, 2013 7:30 AM in response to OWC Larry

    Thanks Larry! You guys at OWC are great!

     

    Best,

     

    Howard

  • by OWC Larry,

    OWC Larry OWC Larry Oct 23, 2013 7:35 AM in response to justmefromthere
    Level 1 (45 points)
    Oct 23, 2013 7:35 AM in response to justmefromthere

    Not sure why a card swap wouldn't be an option. Even oversees - email owc at macsales.com and happy to support. That said -

     

    no, booting from Windows doesn't offer a solution for the update via the Mac Pro.

  • by OWC Larry,

    OWC Larry OWC Larry Oct 23, 2013 7:36 AM in response to Howard Part
    Level 1 (45 points)
    Oct 23, 2013 7:36 AM in response to Howard Part

    Thanks and sincerely appreciate the support and understanding!

  • by MouseMan8117,

    MouseMan8117 MouseMan8117 Oct 24, 2013 4:20 PM in response to John Baughman
    Level 1 (4 points)
    iTunes
    Oct 24, 2013 4:20 PM in response to John Baughman

    I'm having a similar issue with my iMac, which is a nearly 5 year old core2duo machine. After upgrading to 10.8.5, I've had all kinds of mainly small issue... including a report of a kernal panic when it comes out of sleep. I mean, when it come awake, there's an error report window already open which states that a restart took place - during sleep ! 

    And that's freaking me out, cuz I've never seen that.

    It hasn't happened in several days, but's it's happened 4 times in the weeks since I made the OS upgrade.

     

    I don't have any OWC drives, but I may have some RAM that I got from Larry.  Would that be an issue here?

    Thanks

  • by OWC Larry,

    OWC Larry OWC Larry Oct 24, 2013 7:20 PM in response to MouseMan8117
    Level 1 (45 points)
    Oct 24, 2013 7:20 PM in response to MouseMan8117

    Most likely your issues are related to a piece of 3rd party software - or other non-Apple hardware device if these things started with 10.8.5. Short of a coincidence and a cell on a memory module just failed in the time line with your upgrade, there is nothing with  OS 10.8.5 update that would bring out a problem with memory that wasn't an issue with prior the OS version. Other possibility is something went wrong with the update.

  • by va_lemon,

    va_lemon va_lemon Nov 5, 2013 1:51 PM in response to OWC Larry
    Level 1 (0 points)
    Nov 5, 2013 1:51 PM in response to OWC Larry

    Hi Larry,

     

    I have been in touch with OWC Technical Support regarding this issue. Since there is still no user upgradeable firmware solution, I requested information on the $29 replacement offer. I was told that "currently that program is not yet available".

     

    Has the offer changed, or am I not communicating with the right people?

     

    Thanks.

  • by OWC Larry,

    OWC Larry OWC Larry Nov 5, 2013 2:10 PM in response to va_lemon
    Level 1 (45 points)
    Nov 5, 2013 2:10 PM in response to va_lemon

    feel free to send me a direct email: owc at macsales.com

     

    Sorry for any confusion that may have occurred with the representative - but for sure this program has been rolling.

     

    We are still working to have a field solution as well which would be most ideal for all of course - this includes work to see a OS update that resolves this as well.

  • by Tim3308,

    Tim3308 Tim3308 Mar 3, 2014 2:21 PM in response to OWC Larry
    Level 3 (554 points)
    Mac OS X
    Mar 3, 2014 2:21 PM in response to OWC Larry

    10.9.2 did, unfortunately, not solve the sleep kernel panic problem. The trade in program is still not cost effective for me for a sleep issue...software/firmware fix makes a lot more sense!

  • by frdamian,

    frdamian frdamian Jul 21, 2014 1:46 AM in response to OWC Larry
    Level 1 (0 points)
    Jul 21, 2014 1:46 AM in response to OWC Larry

    This thread helped me finally solve the mystery of the crash from wake issue I have been having since starting my move to 10.8.5 a month ago.

     

    I have had an Accelsior installed in my MacPro 2009 since July 2012 running 10.6.8.

    I started my move to 10.8.5 by doing a clean install on a partition on one of my Hard Drives.

    NOT on the Accelsior.

    Even running 10.8.5 (and 10.9.4 on another) on a Hard drive I would still have this sleep from wake issue.

    I tried many ways to solve this issue.

     

    After finding this discussion I removed the Accelsior and that did the trick.

    So this issue can be caused just by having the Accelsior installed in the Mac.

     

    All this being said I would like to find out what came about with the "Field Solution" OWC

    was trying to come out with and if there is a "Replacement Program" still being honored.

     

    Any answers would be greatly appreciated.

    I really need to get this issue solved because I do use this card as my boot drive and

    there is a HUGE difference as compared to when running off an HD as I currently am.

  • by OWC Larry,

    OWC Larry OWC Larry Jul 21, 2014 5:13 AM in response to frdamian
    Level 1 (45 points)
    Jul 21, 2014 5:13 AM in response to frdamian

    The field program is still honored and available - please email owc@macsales.com for any assistance. thanks!

  • by frdamian,

    frdamian frdamian Jul 21, 2014 5:52 AM in response to OWC Larry
    Level 1 (0 points)
    Jul 21, 2014 5:52 AM in response to OWC Larry

    Thanks for such a quick reply Larry.

    Sorry to ask this question but what is the "Field Program"?

    Does that involve a Replacement to the card I have or a remote update/fix for it?

  • by OWC Larry,

    OWC Larry OWC Larry Jul 21, 2014 7:57 AM in response to frdamian
    Level 1 (45 points)
    Jul 21, 2014 7:57 AM in response to frdamian

    Currently two options - one is $29 including delivery within the USA after return 'rebate' upon existing card return (return USA freight also included). We ship you a card with the updated firmware, you move your exiting blades to the provided card, and use the enclosed return shipping label for the return of the original card.

     

    or

     

    this upgrade is available to the eSATA equipped card version:

    http://eshop.macsales.com/item/OWC/SSDPHW2ES2UP/

    net of $69 after return rebate (return freight not included in this one).

     

    The $29 net program requires rep setup - simply email owc@macsales.com to get it swiftly going.

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