Cowboy22

Q: Safari and Google Docs overload

Hello I searched and could not find a similar question.

 

I have a Macbook Pro with 8GB RAM and a 6.66 Core Duo. It has always been fine but lately the fans are going almost all the time I have Safari open and I have noticied anywhere between 3-5 GB of memory being used. When I hover over the item 'Safari web content' it shows Googles docs as the culprit even though I do not even have this on any of my tabs and also do not even know what this is exactly. I close Safari and reopen it and it cools down for awhile, but then there comes Google Docs again no matter what I am doing. This is really annoying. I know I am signed into google but I really only use Gmail or the search of course. Does anyone have any ideas?

 

I have heard of a lot of people having issues with Safari having a lot of CPU usage and I think my issue has begun recently. And I hope to solve it.

Posted on Jul 21, 2014 8:22 AM

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Q: Safari and Google Docs overload

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  • Helpful answers

  • by Allan Eckert,

    Allan Eckert Allan Eckert Jul 21, 2014 8:25 AM in response to Cowboy22
    Level 9 (53,732 points)
    Desktops
    Jul 21, 2014 8:25 AM in response to Cowboy22

    I suggest you download and install EtreCheck from http://etresoft.com/etrecheck

     

    Run EtreCheck and publish report here

     

    Allan

  • by Allan Jones,

    Allan Jones Allan Jones Jul 21, 2014 9:12 AM in response to Cowboy22
    Level 8 (35,176 points)
    iPad
    Jul 21, 2014 9:12 AM in response to Cowboy22

    I have heard of a lot of people having issues with Safari having a lot of CPU usage...

     

    Much of that turns out to be incompatible extensions. Etrecheck should show any potential troublemakers.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 21, 2014 12:40 PM in response to Cowboy22
    Level 10 (208,000 points)
    Applications
    Jul 21, 2014 12:40 PM in response to Cowboy22

    From the Safari menu bar, select

       

              Safari Preferences... Privacy Remove All Website Data

     

    and confirm. Test.

  • by Cowboy22,

    Cowboy22 Cowboy22 Jul 21, 2014 7:55 PM in response to Allan Eckert
    Level 1 (0 points)
    Jul 21, 2014 7:55 PM in response to Allan Eckert

    EtreCheck version: 1.9.12 (48)

    Report generated July 21, 2014 at 7:44:11 PM PDT

     

    Hardware Information:

      MacBook Pro (13-inch, Mid 2010) (Verified)

      MacBook Pro - model: MacBookPro7,1

      1 2.66 GHz Intel Core 2 Duo CPU: 2 cores

      8 GB RAM

     

    Video Information:

      NVIDIA GeForce 320M - VRAM: 256 MB

      Color LCD 1280 x 800

     

    System Software:

      OS X 10.9.4 (13E28) - Uptime: 3 days 3:43:12

     

    Disk Information:

      APPLE SSD TS512B disk0 : (500.28 GB)

      EFI (disk0s1) <not mounted>: 209.7 MB

      Macintosh HD (disk0s2) / [Startup]: 499.42 GB (174.6 GB free)

      Recovery HD (disk0s3) <not mounted>: 650 MB

     

      MATSHITADVD-R   UJ-898 

     

    USB Information:

      Apple Inc. Built-in iSight

      Apple Internal Memory Card Reader

      Apple Inc. BRCM2046 Hub

      Apple Inc. Bluetooth USB Host Controller

      MOSART Semi. 2.4G Wireless Mouse

      Apple Computer, Inc. IR Receiver

      Apple Inc. Apple Internal Keyboard / Trackpad

     

    Gatekeeper:

      Mac App Store and identified developers

     

    Kernel Extensions:

      [not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.24) Support

      [not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.24) Support

      [not loaded] com.Ralink.driver.RT2870USBWirelessDriver (4.2.6 - SDK 10.6) Support

      [not loaded] com.TrustedData.driver.VendorSpecificType00 (1.7.0 - SDK 10.7) Support

      [loaded] com.attotech.driver.ATTOiSCSI (3.4.1b1 - SDK 10.6) Support

      [not loaded] com.devguru.driver.PTUMWCDFree (10.5.24) Support

      [not loaded] com.devguru.driver.PTUMWCSP (10.5.24) Support

      [not loaded] com.devguru.driver.PTUMWDIAG (10.5.24) Support

      [not loaded] com.devguru.driver.PTUMWDrv (10.5.24) Support

      [not loaded] com.devguru.driver.PTUMWMdmControl (10.5.24) Support

      [not loaded] com.devguru.driver.PTUMWMdmData (10.5.24) Support

      [not loaded] com.devguru.driver.PTUMWUSBMergeNub (10.5.24) Support

      [not loaded] com.drobo.SCSI.ThunderBolt (1.1 [64171] - SDK 10.8) Support

      [loaded] com.globaldelight.driver.BoomDevice (1.1) Support

      [not loaded] com.highpoint.kext.rr231x_0x (2.2.3) Support

      [not loaded] com.novatelwireless.driver.3G (3.0.24) Support

      [not loaded] com.novatelwireless.driver.3GData (3.0.24) Support

      [not loaded] com.novatelwireless.driver.DisableAutoInstall (3.0.24) Support

      [not loaded] com.novatelwireless.driver.NWVBE (3.0.24) Support

      [not loaded] com.novatelwireless.kext.wwan (3.0.24) Support

      [not loaded] com.prolific.driver.PL2303 (2.0.0) Support

      [not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.48) Support

      [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.48) Support

      [not loaded] com.sierrawireless.driver.SierraDevSupport (2.0.2) Support

      [not loaded] com.sierrawireless.driver.SierraFSCSupport (2.0.2) Support

      [not loaded] com.sierrawireless.driver.SierraFSRSupport (2.0.2) Support

      [not loaded] com.silabs.driver.SiLabsUSBDriver (1.0.78.) Support

      [not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.7) Support

      [not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.7) Support

      [not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.7) Support

      [loaded] com.techsmith.TACC (1.0.2 - SDK 10.7) Support

      [not loaded] com.wacom.kext.wacomtablet (6.3.3) Support

      [loaded] rabb.it.driver.RabbitEars (2.1.4 - SDK 10.7) Support

     

    Startup Items:

      Hptsvr: Path: /Library/StartupItems/Hptsvr

      ProTec6: Path: /Library/StartupItems/ProTec6

      ProTec6b: Path: /Library/StartupItems/ProTec6b

     

    Problem System Launch Daemons:

      [failed] com.apple.wdhelper.plist

     

    Launch Daemons:

      [loaded] com.adobe.fpsaud.plist Support

      [running] com.attotech.iscsid.plist Support

      [failed] com.carbonite.launchd.carbonitedaemon.plist Support

      [running] com.datarobotics.ddservice64d.plist Support

      [running] com.eset.esets_daemon.plist Support

      [running] com.fitbit.fitbitd.plist Support

      [running] com.fitbit.galileod.plist Support

      [loaded] com.google.keystone.daemon.plist Support

      [running] com.intego.BackupAssistant.daemon.plist Support

      [loaded] com.leapfrog.connect.shell.plist Support

      [not loaded] com.maintain.CocktailScheduler.plist Support

      [loaded] com.microsoft.office.licensing.helper.plist Support

      [failed] com.mozy.backup.plist Support

      [loaded] com.oracle.java.Helper-Tool.plist Support

     

    Launch Agents:

      [not loaded] com.adobe.AAM.Updater-1.0.plist Support

      [running] com.adobe.AdobeCreativeCloud.plist Support

      [failed] com.canon.MFManager.plist Support

      [loaded] com.carbonite.launchd.carbonitealerts.plist Support

      [running] com.carbonite.launchd.carbonitestatus.plist Support

      [loaded] com.google.keystone.agent.plist Support

      [failed] com.gopro.stereomodestatus.plist Support

      [loaded] com.intego.backupassistant.agent.plist Support

      [not loaded] com.maintain.LogOut.plist Support

      [failed] com.maintain.PurgeInactiveMemory.plist Support

      [not loaded] com.maintain.Restart.plist Support

      [not loaded] com.maintain.ShutDown.plist Support

      [not loaded] com.maintain.Sleep.plist Support

      [running] com.maintain.SystemEvents.plist Support

      [failed] com.mozy.status.plist Support

      [loaded] com.oracle.java.Java-Updater.plist Support

      [running] com.robohippo.hippovnc.plist Support

      [running] com.rosettastone.rosettastonedaemon.plist Support

      [running] com.wacom.wacomtablet.plist Support

     

    User Launch Agents:

      [loaded] com.adobe.AAM.Updater-1.0.plist Support

      [loaded] com.adobe.ARM.[...].plist Support

      [failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

      [loaded] com.facebook.videochat.[redacted].plist Support

      [failed] com.google.keystone.agent.plist Support

     

    User Login Items:

      iTunesHelper

      Windows Phone 7 Connector Agent

      ESET Cyber Security Pro

      StatusMenu

      HP Product Research

     

    Internet Plug-ins:

      AdobePDFViewerNPAPI: Version: 10.1.10 Support

      Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

      WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 Support

      AdobePDFViewer: Version: 10.1.10 Support

      LogMeInSafari32: Version: 1.0.497 Support

      Unity Web Player: Version: UnityPlayer version 4.1.5f1 Support

      googletalkbrowserplugin: Version: 5.4.2.18903 Support

      dfacplug: Version: 6.40 Support

      iPhotoPhotocast: Version: 7.0 - SDK 10.8

      QuickTime Plugin: Version: 7.7.3

      LogMeInSafari64: Version: 1.0.497 Support

      FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

      AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support

      AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support

      CANONiMAGEGATEWAYDL: Version: 2.1.0.1 Support

      CANONiMAGEGATEWAYLI: Version: 2.1.0.1 Support

      CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.6 Support

      LogMeIn: Version: 1.0.497 Support

      MeetingJoinPlugin: Version: (null) - SDK 10.6 Support

      Google Earth Web Plug-in: Version: 6.0 Support

      AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support

      Default Browser: Version: 537 - SDK 10.9

      Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support

      o1dbrowserplugin: Version: 5.4.2.18903 Support

      SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support

      Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support

      JavaAppletPlugin: Version: Java 7 Update 45 Check version

      WacomNetscape: Version: 1.1.1-1 Support

     

    Audio Plug-ins:

      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

      AirPlay: Version: 2.0 - SDK 10.9

      AppleAVBAudio: Version: 203.2 - SDK 10.9

      iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins:

      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    3rd Party Preference Panes:

      Box Sync  Support

      Cineform  Support

      Flash Player  Support

      Flip4Mac WMV  Support

      Java  Support

     

    Time Machine:

      Mobile backups: OFF

      Auto backup: NO - Auto backup turned off

      Volumes being backed up:

      Macintosh HD: Disk size: 465.12 GB Disk used: 302.51 GB

      Destinations:

      iMovie_Library_Perm [Local] (Last used)

      Total size: 0 B

      Total number of backups: (null)

      Size of backup disk: Too small

      Backup size 0 B < (Disk used 302.51 GB X 3)

      Time Machine details may not be accurate.

      All volumes being backed up may not be listed.

     

    Top Processes by CPU:

          18% WindowServer

          4% Safari

          2% hidd

          2% com.apple.WebKit.Networking

          1% Creative Cloud

     

    Top Processes by Memory:

      164 MB Safari

      98 MB Mail

      90 MB iTunes

      74 MB Finder

      49 MB com.apple.WebKit.WebContent

     

    Virtual Memory Information:

      4.50 GB Free RAM

      1.27 GB Active RAM

      795 MB Inactive RAM

      1000 MB Wired RAM

      2.41 GB Page-ins

      197 MB Page-outs

  • by Linc Davis,

    Linc Davis Linc Davis Jul 21, 2014 8:06 PM in response to Cowboy22
    Level 10 (208,000 points)
    Applications
    Jul 21, 2014 8:06 PM in response to Cowboy22

    Prepare to enter "etrecheck" purgatory.

  • by Allan Jones,

    Allan Jones Allan Jones Jul 21, 2014 8:44 PM in response to Cowboy22
    Level 8 (35,176 points)
    iPad
    Jul 21, 2014 8:44 PM in response to Cowboy22

    Start by uninstalling ALL Intego software.

     

    http://oit.ncsu.edu/antivirus/uninstall-intego-virusbarrier

     

    It is very hard to troubleshoot such a bloated system when one has an unneeded AV program in the way.

  • by John Galt,

    John Galt John Galt Jul 21, 2014 10:22 PM in response to Cowboy22
    Level 8 (49,522 points)
    Mac OS X
    Jul 21, 2014 10:22 PM in response to Cowboy22

    That system is so extensively modified with unnecessary "anti-virus" and "maintenance" products that it bears little resemblance to the Mac it once was. It is unreasonable to expect it to operate normally. How would you like to proceed?

  • by Cowboy22,

    Cowboy22 Cowboy22 Jul 22, 2014 5:59 AM in response to John Galt
    Level 1 (0 points)
    Jul 22, 2014 5:59 AM in response to John Galt

    I was given this MBP with a lot of stuff from the previous owner. I guess I will have to remove what I don't need or use.

     

    Just a question. The original issue was with the Safari web content. So shouldn't the issue be something with Safari?

     

    In any case I have the day off and will remove whatever I don't think I will need.

     

    Thanks!

  • by John Galt,Solvedanswer

    John Galt John Galt Jul 22, 2014 6:12 AM in response to Cowboy22
    Level 8 (49,522 points)
    Mac OS X
    Jul 22, 2014 6:12 AM in response to Cowboy22

    Cowboy22 wrote:

     

    I was given this MBP with a lot of stuff from the previous owner.

     

    That fact, along with the EtreCheck report, explains much of what is going on. To properly transfer ownership of a Mac the following must be accomplished. Until it is, you will encounter numerous and continual problems.

     

    Your MacBook Pro will require its original System Install DVD to reinstall its original OS, after which you can upgrade to Mavericks. If the disc was not supplied to you along with the Mac, obtain a replacement from Apple by calling the phone number that appears in your Apple Online Store page. You will need the MBP's serial number and a credit card. The cost is reasonable.

     

    Refer to What to do before selling or giving away your Mac

     

    1. If you enabled FileVault, disable it in System Preferences > Security & Privacy.
    2. "Deauthorize" your iTunes account. Same for Audible if you have one.
    3. System Preferences > iCloud > de-select "Back to My Mac" and "Find my Mac".
    4. Sign out of iCloud. Select "Delete from Mac" when it appears.

     

    Next: Remove all your personal information by completely erasing the Mac's internal storage.


    1. If your Mac shipped with a grey System Install DVD, start your Mac with that disc inserted in the optical drive while holding the c key to boot from it instead of its internal volume, which should be erased before selling it.
    2. If your Mac did not ship with discs, boot OS X Internet Recovery:
      • using three fingers press and hold the following keys: (command), option, and R.
      • With a fourth finger press the power button to turn on the Mac.
      • Keep the other three fingers where they are until you see the "spinning globe" icon.
      • This method forces the Mac to download its originally installed OS from Apple's servers, which will not require an Apple ID to install.
    3. Remove any Open Firmware password if you created one: select Firmware Password Utility from the Utilities menu and remove it.
    4. Select Disk Utility from the Utilities menu.
    5. Remove any partitions you may have created.
    6. Select the Mac's hard disk icon, then select the "Erase" tab.
    7. Select the "Security Options" button and erase the disk.
      • The more "securely" you erase the disk, the longer it will take.
      • The fastest method is sufficient since all but the most expensive techniques and equipment will be able to recover securely erased data.
    8. When it finishes, quit Disk Utility.
    9. Select Install Mac OS X from the Utilities menu.
      • An Apple ID will not be required. If a prompt for an Apple ID appears, return to Step 5.
      • Do not create any user accounts.
    10. When it finishes, shut down the computer.
    11. If you want to install the bundled apps that were included with your Mac, restart by using your Applications DVD if one was included, and install the bundled apps.
      • Apps bundled with newer Macs that shipped without discs cannot be transferred. Its new owner must purchase them from the Mac App Store using his or her own Apple ID.

     

    If the Mac is being sold to someone outside the family consider the following additional information:

     

    1. System Install DVDs that came with your Mac should remain with it forever, and must be included with the sale.
    2. Consider including your AppleCare certificate if you bought it, printed documentation, even the box if you still have it.
      • AppleCare stays with the equipment and is transferable.
    3. Execute a bill of sale showing the Mac's serial number.
    4. Once no longer in your possession, remove the Mac from your devices in My Support Profile.