Ryan Hargrove

Q: Match process stalling out at end

I've been using iTunes Match for about a year and a half and have started experiencing a new problem in the last couple of days.  I've added a few new tracks to my library over the last couple of days and have attempted to "Update iTunes Match." However, the matching process is stalling out at the end.  It looks like it's just about to finish but then it never does.  I have downloaded the most up-to-date version of iTunes, I have stopped and restarted the "Update iTunes Match" process numerous times.  I have closed and reopened iTunes several times.  I have restarted my computer and started over.  Etc. Etc. and the same problem keeps occurring.  Last night, I let the matching process continue overnight and it still had not finished in the morning.  I am at my wit's end at this point.  It's only 11 new songs that I'm trying to get iTunes to Match.  Does anyone have a suggestion as to how to resolve this problem?  Thanks!

iPhone 5, iOS 7.1.1

Posted on Jun 10, 2014 12:41 PM

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Q: Match process stalling out at end

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  • by hammersfan,

    hammersfan hammersfan Jul 21, 2014 1:07 PM in response to Burkazoid
    Level 1 (10 points)
    Jul 21, 2014 1:07 PM in response to Burkazoid

    It never works lately, I think Apple's approach is (it) suck(s) it and see

  • by dallasjeff,

    dallasjeff dallasjeff Jul 21, 2014 1:09 PM in response to Burkazoid
    Level 1 (10 points)
    Jul 21, 2014 1:09 PM in response to Burkazoid

    It hasn't worked for me all weekend either. I wish they would fix this !

  • by AZ Zack P,

    AZ Zack P AZ Zack P Jul 21, 2014 1:13 PM in response to dallasjeff
    Level 1 (0 points)
    Jul 21, 2014 1:13 PM in response to dallasjeff

    couldn't get it to upload new song this weekend either.. just purchased iTunes match last week. initial upload was fine, this weekend i had some music that needed to be uploaded and just hangs after hours of "sending information to apple"

  • by hammersfan,

    hammersfan hammersfan Jul 21, 2014 1:23 PM in response to AZ Zack P
    Level 1 (10 points)
    Jul 21, 2014 1:23 PM in response to AZ Zack P

    I think the latest itunes update messed it up not that Apple WOULD EVER acknowledge this

  • by AZ Zack P,

    AZ Zack P AZ Zack P Jul 21, 2014 8:06 PM in response to hammersfan
    Level 1 (0 points)
    Jul 21, 2014 8:06 PM in response to hammersfan

    iTunes 11.3 added what..? enhances to HD movie extras or something? hmm.. anybody still on Tunes 11.2 have issues with updating iTunes Match also?

  • by The Obviator,

    The Obviator The Obviator Jul 22, 2014 8:34 PM in response to Ryan Hargrove
    Level 1 (0 points)
    Jul 22, 2014 8:34 PM in response to Ryan Hargrove

    Updating of iTunes Match has been working for me for the last week, this is after I had disabled it on my (only) Mac, and re-enabled the normal 'Select Playlists/Artists/Album pane in my iPhone's sync pane within iTunes, which in itself was a somewhat difficult task, as the pane took some time to show up again after switching off iTunes Match, and only reappeared after several quit/reopens of iTunes.

    iTM had been disabled for nearly 2 weeks, though I can't see why this would have had anything to do with it now working properly.

     

    What is still not functioning properly is the download songs option on either my iPhone 4S or my iPad Air - on attempting to download an entire album that has been uploaded to iTunes Match, at least 2 of the downloads will 'freeze', although connecting the device to power while it is downloading seems to help this issue, it can still take several hours for all the songs to download properly.

  • by brandscill,

    brandscill brandscill Jul 23, 2014 12:56 AM in response to hammersfan
    Level 1 (55 points)
    iPhone
    Jul 23, 2014 12:56 AM in response to hammersfan

    hammersfan wrote:

     

    I think the latest itunes update messed it up not that Apple WOULD EVER acknowledge this

    Funny enough when I was talking to Apple Care yesterday they did acknowledge the latest update caused many issues with iTunes Match. Apparently they're trying to figure out if it needs another update or can be fixed on the back end.

     

    Either way, this morning iTunes Match has been working flawlessly for me (after a week or so of issues)

  • by dallasjeff,

    dallasjeff dallasjeff Jul 23, 2014 1:10 AM in response to brandscill
    Level 1 (10 points)
    Jul 23, 2014 1:10 AM in response to brandscill

    I Was on the phone with Applie support for 2 hours yesterday and he was perplexed as to what is happening with iTunes Match. He did not mention any iTunes version issue. This is getting real old real fast.

  • by brandscill,

    brandscill brandscill Jul 23, 2014 8:19 AM in response to dallasjeff
    Level 1 (55 points)
    iPhone
    Jul 23, 2014 8:19 AM in response to dallasjeff

    It's flawlessness came to a swift end. Closed iTunes this afternoon, opened it a little later and stuck accessing iTunes match

  • by bennettp1234,

    bennettp1234 bennettp1234 Jul 30, 2014 5:58 AM in response to Ryan Hargrove
    Level 1 (0 points)
    Jul 30, 2014 5:58 AM in response to Ryan Hargrove

    So I just tried adding a new album to iTunes Match, and it was fast. Like real fast. Like I've never seen it so fast. Except for the uploads, but my internet is kinda slow, so that's to be expected.

     

    Steps 1 and 2 were over in under two minutes -- I've never seen it take less than five minutes, even before all the problems started.

     

    So that's something.

  • by brandscill,

    brandscill brandscill Jul 30, 2014 5:58 AM in response to bennettp1234
    Level 1 (55 points)
    iPhone
    Jul 30, 2014 5:58 AM in response to bennettp1234

    I think they're definitely working on it, just how long it takes to fix the problems on mass remains to be seen.

  • by dallasjeff,

    dallasjeff dallasjeff Jul 30, 2014 6:38 AM in response to Ryan Hargrove
    Level 1 (10 points)
    Jul 30, 2014 6:38 AM in response to Ryan Hargrove

    So, I was trying to get iTunes Match to work and came upon discussions which talked about the way Apple uses Akamai for it's content delivery network (CDN) and the problems that result because of that. What happens is that Akamai is responsible for delivering the iTunes match content and it determines the servers and paths used for this delivery. Well, the way it does that and the servers it designates can be overloaded or at a bad location causing connections for iTunes match to timeout. So, to solve this I needed to take out my location by using a VPN. So, all I did was setup a PPTP VPN in network preferences on my Mac using vpnbook and I specified that my network traffic goes through that VPN. So, when I have this VPN turned on for my Mac, my iTunes match and all other iTunes services work as they are supposed to. This is still not right that I have to do this just to get iTunes to work. It slows down network connections, etc. Apple why do you let your third party providers do this to your customers ???

  • by Burkazoid,

    Burkazoid Burkazoid Jul 30, 2014 11:20 AM in response to bennettp1234
    Level 1 (0 points)
    Jul 30, 2014 11:20 AM in response to bennettp1234

    Just managed to add an entire album in under 10 seconds by the right click > "Add to iTunes Match" method. I hope this keeps up, but I have my doubts.

  • by Burkazoid,

    Burkazoid Burkazoid Jul 30, 2014 11:47 AM in response to Burkazoid
    Level 1 (0 points)
    Jul 30, 2014 11:47 AM in response to Burkazoid

    Definitely spoke too soon - adding another two albums and I'm stuck waiting forever again.

  • by bennettp1234,

    bennettp1234 bennettp1234 Jul 31, 2014 5:27 PM in response to Ryan Hargrove
    Level 1 (0 points)
    Jul 31, 2014 5:27 PM in response to Ryan Hargrove
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