Anon4876

Q: How to remove Adware?

Recently i've downloaded something and now I have all this adware on safari. Pop up ads and Certain words are highlited that when clicked go to ads for surveys and stuff etc. I've tried everything but i cant get rid of the highlighted text. Does anyone know how to fix this?

MacBook Pro

Posted on Mar 5, 2014 2:06 AM

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Q: How to remove Adware?

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  • by Orchidsing,

    Orchidsing Orchidsing Jun 16, 2014 10:28 AM in response to Anon4876
    Level 1 (0 points)
    Jun 16, 2014 10:28 AM in response to Anon4876

    Thanks this was amazing help, step by step I followed and my macbook pro  is happy again.

  • by andyslobo,

    andyslobo andyslobo Jun 22, 2014 11:11 PM in response to Orchidsing
    Level 1 (0 points)
    Jun 22, 2014 11:11 PM in response to Orchidsing

    Thank you so much!  I was at wits end.  I am deeply grateful.

  • by andyslobo,

    andyslobo andyslobo Jun 22, 2014 11:12 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 22, 2014 11:12 PM in response to Linc Davis

    Thank you for your help.  I am very grateful. 

  • by Denaeg,

    Denaeg Denaeg Jun 23, 2014 5:14 PM in response to Anon4876
    Level 1 (0 points)
    Jun 23, 2014 5:14 PM in response to Anon4876

    I am so grateful for this forum.  The outline for the removal is awesome.  I did as the directions said and the adware is now gone.  yay! 

  • by PercEpTivE,

    PercEpTivE PercEpTivE Jul 3, 2014 5:43 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 3, 2014 5:43 AM in response to Linc Davis

    Sorry to bother you Linc Davis,
    I just recently have been plagued by Spigot. Which causes my homepage to be yahoo (no matter what I do).
    I have been doing research and I think that the answer above would solve it but I defer to your judgment.
    I tried following your steps but I could not find Vsearch.

     

    I have a Macbook Pro late 2011 model - OS X 10.9.4

     

    I have backed up my computer, if you have time. Could you give me some info how to get rid of this Spigot?

     

    Thank you

  • by thomas_r.,

    thomas_r. thomas_r. Jul 3, 2014 6:04 AM in response to PercEpTivE
    Level 7 (30,924 points)
    Mac OS X
    Jul 3, 2014 6:04 AM in response to PercEpTivE

    Spigot is not the same as Downlite, so the removal instructions are different. See my Adware Removal Guide.

     

    (Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)

  • by PercEpTivE,

    PercEpTivE PercEpTivE Jul 3, 2014 6:38 PM in response to thomas_r.
    Level 1 (0 points)
    Jul 3, 2014 6:38 PM in response to thomas_r.

    @thomas_r.

     

    Thank you so much! That worked so well. I have spent hours trying to learn computer talk to get rid of the problem.

     

    I am all good.
    I will happily Donate.
    I get paid on Monday (in Australia) and it will be the first thing I do!

     

    Once again thank you so much for having your set of skills.

  • by lenkett,

    lenkett lenkett Jul 13, 2014 5:36 PM in response to Anon4876
    Level 1 (0 points)
    Jul 13, 2014 5:36 PM in response to Anon4876

    Thank you! This worked for me and it was a quick process!

  • by Haskinspd,

    Haskinspd Haskinspd Jul 13, 2014 8:28 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 13, 2014 8:28 PM in response to Linc Davis

    I have this problem as well I've done all the steps that's on the list but the

    "/Library/LaunchAgents/com.vsearch.agent.plist

    /Library/LaunchDaemons/com.vsearch.daemon.plist

    /Library/LaunchDaemons/com.vsearch.helper.plist

    /Library/LaunchDaemons/Jack.plist

    /Library/PrivilegedHelperTools/Jack

    /System/Library/Frameworks/VSearch.framework "

    Is not in the folder I can't complete the process with out deleting those items.

  • by Haskinspd,

    Haskinspd Haskinspd Jul 13, 2014 8:29 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 13, 2014 8:29 PM in response to Linc Davis

    I have this problem as well I've done all the steps that's on the list but the

    "/Library/LaunchAgents/com.vsearch.agent.plist

    /Library/LaunchDaemons/com.vsearch.daemon.plist

    /Library/LaunchDaemons/com.vsearch.helper.plist

    /Library/LaunchDaemons/Jack.plist

    /Library/PrivilegedHelperTools/Jack

    /System/Library/Frameworks/VSearch.framework "

    Is not in the folder I can't complete the process with out deleting those items.

  • by thomas_r.,

    thomas_r. thomas_r. Jul 14, 2014 4:37 AM in response to Haskinspd
    Level 7 (30,924 points)
    Mac OS X
    Jul 14, 2014 4:37 AM in response to Haskinspd

    You either aren't looking in the right places or you don't have Downlite. (Most likely the latter, as Downlite is not the only adware that causes these symptoms.)

     

    Try my Adware Removal Guide and see if that helps.

     

    (Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)

  • by manish170,

    manish170 manish170 Jul 22, 2014 2:44 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 22, 2014 2:44 AM in response to Linc Davis

    Hi Linc, this worked for me. Thank you very much.

  • by challenger91,

    challenger91 challenger91 Jul 22, 2014 9:29 AM in response to manish170
    Level 1 (0 points)
    Jul 22, 2014 9:29 AM in response to manish170

    I have the following problem: This post appears at random websites Bildschirmfoto 2014-07-22 um 17.59.34.png

    My internet research only provided me with information on how to deal with it on windows computers. Can anyone help?

    I tried to run the safe mac removal tool, but it did not remove anything.

     

    Boot Mode: Normal

     

     

    Model: MacBookPro9,2

     

     

    System diagnostics

     

     

       2014-07-06 mdmclient crash

       2014-07-06 mdmclient crash

       2014-07-06 mdmclient crash

       2014-07-06 mdmclient crash

       2014-07-06 mdmclient crash

       2014-07-06 mdmclient crash

       2014-07-06 mdmclient crash

       2014-07-06 mdmclient crash

       2014-07-13 avbackendproxy,avbackendproxy,avguard-ondemand-mgmt,avguard-onde shutdownStall

       2014-07-20 avlogwriter crash

     

     

    User diagnostics

     

     

       2014-07-06 usernoted crash

       2014-07-06 usernoted crash

       2014-07-06 usernoted crash

       2014-07-06 usernoted crash

       2014-07-06 usernoted crash

       2014-07-06 usernoted crash

       2014-07-06 usernoted crash

       2014-07-06 usernoted crash

       2014-07-06 usernoted crash

       2014-07-11 AcroExt crash

     

     

    Kernel messages

     

     

       --- last message repeated 13 times ---

       Jul 21 11:06:40   wl0: Roamed or switched channel, reason #4, bssid bc:05:43:68:a9:e9

       Jul 21 11:09:30   PM notification timeout (pid 99804, Messages)

       Jul 21 11:26:26   wl0: Roamed or switched channel, reason #2, bssid d0:c7:89:cc:33:fe

       --- last message repeated 2 times ---

       Jul 21 11:31:52   PM notification timeout (pid 99804, Messages)

       Jul 21 11:31:57   wl0: Roamed or switched channel, reason #2, bssid d0:c7:89:cc:33:fe

       Jul 21 18:05:04   wl0: Roamed or switched channel, reason #8, bssid bc:05:43:68:a9:e9

       Jul 21 18:40:34   PM notification timeout (pid 99804, Messages)

       Jul 21 19:56:57   wl0: Roamed or switched channel, reason #8, bssid bc:05:43:68:a9:e9

       --- last message repeated 5 times ---

       Jul 21 22:14:14   MacAuthEvent en1 Auth result for: bc:05:43:68:a9:e9 Auth timed out

       Jul 21 22:17:26   wl0: Roamed or switched channel, reason #3, bssid bc:05:43:68:a9:e9

       Jul 21 22:40:39   PM notification timeout (pid 99804, Messages)

       Jul 22 09:48:22   wl0: Roamed or switched channel, reason #8, bssid 74:31:70:e1:d2:c0

       Jul 22 10:46:48   PM notification timeout (pid 99804, Messages)

       --- last message repeated 2 times ---

       Jul 22 12:41:24   Previous Shutdown Cause: -60

       Jul 22 13:00:47   PM notification timeout (pid 99804, Messages)

       Jul 22 14:02:07   wl0: Roamed or switched channel, reason #8, bssid 74:31:70:e1:d2:c0

       Jul 22 15:02:12   PM notification timeout (pid 99804, Messages)

       --- last message repeated 2 times ---

       Jul 22 16:52:37   check_file_access 934 (ERROR <74649>):ERROR sleep interrupted: TIMEOUT EXPIRED

       Jul 22 16:52:48   check_file_access 934 (ERROR <66480>):ERROR sleep interrupted: TIMEOUT EXPIRED

       Jul 22 17:37:04   wl0: Roamed or switched channel, reason #4, bssid 74:31:70:e1:d2:c0

     

     

    Loaded extrinsic kernel extensions

     

     

       com.avira.kext.FileAccessControl (1.0.0d1)

       net.tunnelblick.tun (1.0)

     

     

    Extrinsic daemons

     

     

       com.microsoft.office.licensing.helper

       com.avira.helper.watchdox

       com.avira.antivirus.ipm.loader

       com.avira.antivirus.dbcleaner

       com.adobe.fpsaud

     

     

    Extrinsic agents

     

     

       com.avira.antivirus.update.default

       com.avira.antivirus.telemetry_agent

       com.avira.antivirus.systray

       com.avira.antivirus.scheduler_agent

       com.avira.antivirus.odscan.default

       com.avira.antivirus.notifications_agent

       com.avira.antivirus.ipm.ui

       com.google.keystone.user.agent

       com.adobe.ARM.UUID

     

     

    launchd items

     

     

       /Library/LaunchAgents/com.avira.antivirus.ipm.ui.plist

        (com.avira.antivirus.ipm.ui)

       /Library/LaunchAgents/com.avira.antivirus.notifications.agent.plist

        (com.avira.antivirus.notifications_agent)

       /Library/LaunchAgents/com.avira.antivirus.odscan.default.plist

        (com.avira.antivirus.odscan.default)

       /Library/LaunchAgents/com.avira.antivirus.scheduler.agent.plist

        (com.avira.antivirus.scheduler_agent)

       /Library/LaunchAgents/com.avira.antivirus.systray.plist

        (com.avira.antivirus.systray)

       /Library/LaunchAgents/com.avira.antivirus.telemetry.agent.plist

        (com.avira.antivirus.telemetry_agent)

       /Library/LaunchAgents/com.avira.antivirus.update.default.plist

        (com.avira.antivirus.update.default)

       /Library/LaunchDaemons/com.adobe.fpsaud.plist

        (com.adobe.fpsaud)

       /Library/LaunchDaemons/com.avira.antivirus.dbcleaner.plist

        (com.avira.antivirus.dbcleaner)

       /Library/LaunchDaemons/com.avira.antivirus.ipm.loader.plist

        (com.avira.antivirus.ipm.loader)

       /Library/LaunchDaemons/com.avira.helper.watchdox.plist

        (com.avira.helper.watchdox)

       /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

        (com.microsoft.office.licensing.helper)

       Library/LaunchAgents/com.adobe.ARM.UUID.plist

        (com.adobe.ARM.UUID)

       Library/LaunchAgents/com.google.keystone.agent.plist

        (com.google.keystone.user.agent)

     

     

    Startup items

     

     

       /Library/StartupItems/HWNetMgr/HWNetCfg

       /Library/StartupItems/HWNetMgr/HWNetMgr

       /Library/StartupItems/HWPortDetect/HWPortCfg

       /Library/StartupItems/HWPortDetect/HWPortDetect

       /Library/StartupItems/StartOuc/RunOuc

       /Library/StartupItems/StartOuc/StartOuc

       /Library/StartupItems/StartOuc/StartupParameters.plist

     

     

    Extrinsic loadable bundles

     

     

       /System/Library/Extensions/FileAccessControl.kext

        (com.avira.kext.FileAccessControl)

       /System/Library/Extensions/HuaweiDataCardDriver.kext

        (com.huawei.driver.HuaweiDataCardDriver)

       /System/Library/Extensions/USBExpressCardCantWake_Huawei.kext

        (com.apple.dts.driver.USBExpressCardCantWake)

       /Library/Internet Plug-Ins/AdobePDFViewer.plugin

        (com.adobe.acrobat.pdfviewer)

       /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

        (com.adobe.acrobat.pdfviewerNPAPI)

       /Library/Internet Plug-Ins/DirectorShockwave.plugin

        (com.adobe.director_12_0.shockwave.pluginshim)

       /Library/Internet Plug-Ins/Flash Player.plugin

        (com.macromedia.Flash Player.plugin)

       /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

        (com.microsoft.sharepoint.browserplugin)

       /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

        (com.microsoft.sharepoint.webkitplugin)

       /Library/PreferencePanes/Flash Player.prefPane

        (com.adobe.flashplayerpreferences)

       Library/Address Book Plug-Ins/SkypeABDialer.bundle

        (com.skype.skypeabdialer)

       Library/Address Book Plug-Ins/SkypeABSMS.bundle

        (com.skype.skypeabsms)

     

     

     

     

    sysctl.conf

     

     

       net.inet.tcp.rfc1323=1

       net.inet.tcp.sockthreshold=0

       net.inet.tcp.sendspace=65560

       net.inet.tcp.recvspace=65560

     

     

    Global login items

     

     

       /Library/Printers/hp/hpio/HPEventHandler.app/

  • by thomas_r.,

    thomas_r. thomas_r. Jul 22, 2014 11:09 AM in response to challenger91
    Level 7 (30,924 points)
    Mac OS X
    Jul 22, 2014 11:09 AM in response to challenger91

    This is not an adware problem, this is your browser trying to prevent you from going to known bad sites, using the Google Safe Browsing blacklist. The one listed in that window is a known malware site.

     

    See:

     

    https://www.virustotal.com/en/url/23fb951a64413787e39d654d11bd49f856b8b99f134c8f 96048d19331a718799/analysis/

     

    So, the solution is to stop going to sites that trigger that message.

     

    If this message is being triggered on mainstream sites, then you probably have some kind of network compromise that is redirecting you to malicious sites. See How to manage a hacked wireless router.

     

    (Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)

  • by nirola81,

    nirola81 nirola81 Aug 1, 2014 1:20 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 1, 2014 1:20 PM in response to Linc Davis

    Thank You Anon4876!!! It worked for me!!!

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