blackberry04

Q: Pages won't connect to iCloud

I have a iPad Mini (64g) with Pages that I have used, connected to the cloud, to work on various papers. However, I have recently had difficulty with Pages (as well as Keynote, and Numbers) connecting with iCloud and subsequently I can not access my documents that are on iCloud. I have the most recent IOS (7.1.1) version and when I go into settings for each app (Pages, Numbers, Keynote) the iCloud option is turned on. However, when I open the each app, the iCloud documents are not there and when I go back into settings the iCloud option has automatically been turned off. I am connected to my usual home network (that works fine for my other devices) and have tried deleting and reinstalling, logging off and back onto iCloud but nothing works. Does anyone have any idea of what may be going on an how best to solve it?

Thanks

Posted on Jun 19, 2014 9:56 AM

Close

Q: Pages won't connect to iCloud

  • All replies
  • Helpful answers

  • by TravisJ643,

    TravisJ643 TravisJ643 Jun 30, 2014 9:08 AM in response to blackberry04
    Level 1 (0 points)
    Jun 30, 2014 9:08 AM in response to blackberry04

    I have this exact same problem. If you fight with the settings for a good twenty minutes, they will eventually stay on and allow you to recover your documents. I told Apple about it, and they said they will work on it, but seeing how that was a couple of weeks ago, I have no faith that Apple will actually fix this problem. I still have no idea what causes it, but once it happened to me the third time, I decided that once I regained my documents I would just keep disconnected from the iCloud for the iWork apps all together. So, hopefully this helps, and hopefully Apple will fix the problem.

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Jul 1, 2014 9:17 AM in response to TravisJ643
    Level 7 (32,519 points)
    iPad
    Jul 1, 2014 9:17 AM in response to TravisJ643
    1. This is an isolated issue in that the vast majority of users are not having a problem.
    2. Even if there is a "bug" it isn't likely to be fixed in two weeks, particularly considering #1 above.

    Have you tried a reset? Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.

  • by TravisJ643,

    TravisJ643 TravisJ643 Jul 1, 2014 9:25 AM in response to Kilgore-Trout
    Level 1 (0 points)
    Jul 1, 2014 9:25 AM in response to Kilgore-Trout

    Yes, I have tried the reset. Also, they informed they would work on the problem on the 26th of May. I understand that programming takes a lot of work and that this is most likely an issue for a very small fraction of users, but the fact of the matter is that it is still a problem that needs to be addressed. I just hope it is addressed as soon as possible.

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Jul 1, 2014 9:36 AM in response to TravisJ643
    Level 7 (32,519 points)
    iPad
    Jul 1, 2014 9:36 AM in response to TravisJ643

    If a "fix" is being provided, it will not be available until Apple is ready to release another version. Any updates released would almost certainly contain other items than just this, so it could be awhile.

  • by Jim and Bob,

    Jim and Bob Jim and Bob Jul 26, 2014 3:19 PM in response to blackberry04
    Level 1 (0 points)
    Jul 26, 2014 3:19 PM in response to blackberry04

    Blackbery04 and TravisJ643,

     

    I'm curious if you received any further assistance from Apple. I'm having the same issue and can't believe nothing's been done about it. I've gone through all the steps to correct the problem that you've both tried and nothing's resolved.

     

    It's not really an isolated issues, as the recent app reviews in the App Store show that this is a more known issue than what you see here. Not a surprise, as your average computer user doesn't go to support communities for answers.

     

    Of all apps, word processors should be smooth-functioning, dependable workhorses. I don't know what Apple thinks people do with word processors ("Lost" posters for cats? Pretty resumes for 20 year olds?), but Page's functionality and support have always been amateurish by comparison to its competitors.

     

    B & T, let me know if you hear anything.

  • by TravisJ643,

    TravisJ643 TravisJ643 Jul 27, 2014 7:06 PM in response to Jim and Bob
    Level 1 (0 points)
    Jul 27, 2014 7:06 PM in response to Jim and Bob

    Still waiting for CrApple to fix it. I have not received any more email from these idiots. I understand programming is hard, but come on! Honestly, when Steve Jobs died, the world lost one of the last people who knew what they were doing. If Jobs was still alive, he wouldn't let this problem be around for so long. Apple has gone down hill, and I do not see it getting fixed any time soon. I've just given up on the iCloud.

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Jul 28, 2014 5:36 AM in response to TravisJ643
    Level 7 (32,519 points)
    iPad
    Jul 28, 2014 5:36 AM in response to TravisJ643

    TravisJ643 wrote:

     

    Still waiting for CrApple to fix it. I have not received any more email from these idiots. I understand programming is hard, but come on! Honestly, when Steve Jobs died, the world lost one of the last people who knew what they were doing. If Jobs was still alive, he wouldn't let this problem be around for so long. Apple has gone down hill, and I do not see it getting fixed any time soon. I've just given up on the iCloud.

    There is so much ignorance packed into that statement it is almost amazing. But only almost.

  • by TravisJ643,

    TravisJ643 TravisJ643 Jul 28, 2014 6:22 AM in response to Kilgore-Trout
    Level 1 (0 points)
    Jul 28, 2014 6:22 AM in response to Kilgore-Trout

    Okay, if you are so smart, how about you figure out what the problem is since us 'ignorant' people can't figure it out. 'Cause so far, CrApple still hasn't proven to me that they are even doing anything about it. I ASKED THEM ABOUT THIS IN MAY! I'm not being ignorant, I'm just being realistic. Apple obviously doesn't understand how cloud services function, so I won't even attempt to continue using their crap cloud service, I will use Dropbox before I use the iCloud, and that's a fact.

     

    And you call me ignorant, but you do not know the exact problems I am experiencing, so therefore YOU are ignorant to MY specific situation, so just back under your bridge you troll.

  • by Mollybobs,

    Mollybobs Mollybobs Oct 3, 2014 3:15 PM in response to blackberry04
    Level 1 (0 points)
    Oct 3, 2014 3:15 PM in response to blackberry04

    Did anybody ever get this to work? I have consistently had the same problem for many months with my iWork apps but just on my iPad, not on my other devices. It's frustrating that I can't get into any of my Pages documents or Keynote presentations from the computer I use most often. I can see them in my iCloud account on the iPad itself, listed as encrypted files, but I can't open them in the app or make use of them in any way. It's now October and it's been most of the year without this function on my iPad. There seems to be enough other people with this problem that it should have been a priority to fix a long time ago.Any solutions that have been discovered would be greatly appreciated. And yes, I've tried all the resetting options out there.

  • by kuerbishose,

    kuerbishose kuerbishose Feb 22, 2015 10:43 AM in response to blackberry04
    Level 1 (0 points)
    Feb 22, 2015 10:43 AM in response to blackberry04

    I lost some important documents because of this screwup. I had created a couple documents on my iPad but they never sync'ed with iCloud, when I tried to share them via iCloud it said they were "not done syncing". I thought that maybe updating my iPad to the latest version would help, but boy was I wrong. After downloading and installing the new software update and then being forced to update Pages, I opened it to find that all documents had been erased. If I go into settings the "Use iCloud" option is always turned off, if I turn it on it switches off when I navigate away from the page. There is still information for Pages stored in iCloud, but my iPad refuses to access it, and the documents which never synced properly have been lost forever. I honestly doubt Apple's going to do anything about this, evidently they no longer care about their patrons.

  • by tim85,

    tim85 tim85 Jun 15, 2016 7:31 AM in response to blackberry04
    Level 1 (4 points)
    Jun 15, 2016 7:31 AM in response to blackberry04

    I know this is a late answer, but i encountered this issue today as well.

    Flicked the switch under Pages settings to use icloud, and it turned of as well.

    Looks like what you have to do is go into icloud settings, and turn on icloud drive.

    When i dit this, all documents were syncing as it should.

    Hope this helps somebody else, as there is no warning message in the pages settings.