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Pxzl8r

Q: iPhone 4s, ios 7 backup previous user lock out.

I bought a used iPhone4s. It did come with a iCloud user associated with the phone. The phone was eventually de-activated through the seller and user. Unfortunately, I backed the phone up way too early and backed his ID up along with my new info. I tried to do a restore after I lost my contacts. Unfortunately his iCloud/apple ID came back onto the phone, his Find my iPhone switch is on and I'm locked out. I know dumb, ignorant. Any way to get my user back on the phone?

iPhone 4S, iOS 7.1.2

Posted on Jul 28, 2014 6:50 PM

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Q: iPhone 4s, ios 7 backup previous user lock out.

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  • by Ralph9430,

    Ralph9430 Ralph9430 Jul 28, 2014 7:00 PM in response to Pxzl8r
    Level 6 (18,236 points)
    Apple Watch
    Jul 28, 2014 7:00 PM in response to Pxzl8r

    Don't use that backup. It contains data from the original user. You need to restore the phone and erase all content and data. You can then activate the phone as yours and enter your information.

  • by Pxzl8r,

    Pxzl8r Pxzl8r Jul 28, 2014 7:10 PM in response to Ralph9430
    Level 1 (0 points)
    Jul 28, 2014 7:10 PM in response to Ralph9430

    In my original post: Unfortunately his iCloud/apple ID came back onto the phone, his Find my iPhone switch is on and I'm locked out. Any fixes?
    Do I have to try and contact him again to deactivate his user?