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Q: Quark Xpress files won't save OS 10.9.4

I am unable to save Quark Xpress documents in my iMac running OS 10.9.4.

The file is fine as I am able to use it on a different machine outside of the office.

The file is on the local desktop and can not be saved there or to the server even if the name is changed.

I thought about trying to delete the temporary "jaws" files from the private folder but don't seem to think that's the answer.

I have definitely verified and repaired permissions and that seems to have no impact.

iMac, OS X Mavericks (10.9.4)

Posted on Jul 30, 2014 5:47 AM

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Q: Quark Xpress files won't save OS 10.9.4

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  • by Eric Root,

    Eric Root Eric Root Jul 30, 2014 12:15 PM in response to MarketingTechPrepress
    Level 9 (72,398 points)
    iTunes
    Jul 30, 2014 12:15 PM in response to MarketingTechPrepress

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - About

     

    General information.

     

    Isolating issues in Mac OS X

     

    Troubleshooting Permission Issues

     

     

    Step by Step to Fix Your Mac