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Helpful answers
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Jul 30, 2014 4:26 PM in response to okarenby Kappy,Mac OS X- How to log a kernel panic
Visit The XLab FAQs and read the FAQ on diagnosing kernel panics.
The fact that your computer freezes everyday means that something is not right. It could be a software program or utility you are using. It could be caused by a corrupted file somewhere on the computer such as a bad cache file or bad preference file, for example.
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Aug 1, 2014 7:36 AM in response to Esquaredby okaren,Here's my EtreCheck report:
EtreCheck version: 1.9.12 (48)
Report generated August 1, 2014 10:32:58 AM EDT
Hardware Information:
MacBook Pro (15-inch, Mid 2010) (Verified)
MacBook Pro - model: MacBookPro6,2
1 2.66 GHz Intel Core i7 CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce GT 330M - VRAM: 512 MB
Color LCD 1440 x 900
spdisplays_display_connector
Intel HD Graphics - VRAM: 288 MB
spdisplays_display_connector
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:9:10
Disk Information:
TOSHIBA MK5055GSXF disk0 : (465.76 GB)
- (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) / [Startup]: 465.44 GB (412.79 GB free)
HL-DT-ST DVDRW GS23N disk1 : (2.27 GB)
USB Information:
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Kernel Extensions:
[not loaded] com.SE105.driver.SE105PeripheralDeviceType05Flash (1.0.0d1 - SDK 10.6) Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[not loaded] com.adobe.SwitchBoard.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
[loaded] com.hp.messagecenter.launcher.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.genieo.completer.download.plist Support
[loaded] com.genieo.completer.update.plist Support
[loaded] com.google.keystone.agent.plist Support
User Login Items:
iTunesHelper
Dropbox
AdobeResourceSynchronizer
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 2.4.0.11 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
QuickTime Plugin: Version: 7.6.6
RL Secure Plug-In Layer: Version: (null) - SDK 10.5 Support
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.7
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.2
User Internet Plug-ins:
Picasa: Version: 1.0 - SDK 10.4 Support
3rd Party Preference Panes:
Flash Player Support
Flip4Mac WMV Support
Top Processes by CPU:
2% WindowServer
1% mds
1% Google Chrome
0% ps
0% Dropbox
Top Processes by Memory:
98 MB quicklookd
90 MB Google Chrome
82 MB WindowServer
74 MB Dropbox
61 MB Finder
Virtual Memory Information:
1.68 GB Free RAM
1.14 GB Active RAM
402 MB Inactive RAM
676 MB Wired RAM
1.12 GB Page-ins
0 B Page-outs
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Aug 1, 2014 7:54 AM in response to okarenby OGELTHORPE,You have one of these MBPs that has a history of GPU issues:
http://support.apple.com/kb/TS4088
Make an appointment at an Apple store genius bar for a FREE evaluation.
Ciao.
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Aug 1, 2014 8:06 AM in response to OGELTHORPEby okaren,My technical support has expired. Do you know how much Apple charges for an appointment? Would anything Apple does to fix this issue delete any of my saved files? I don't have time to back all my files up at the moment.
Could this cause my computer to crash? Also, when I logged onto my Administrator account, I received the message shown in inserted image. When I clicked to see the report, I accidentally pressed ESC so I couldn't copy and paste the report. When I re-logged in, the message didn't reappear.
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Aug 1, 2014 10:06 AM in response to okarenby OGELTHORPE,Apple store genius bar appointments are FREE. Any repairs though are not free. At the very least you will know what the issue is with your MBP.
Apple does have a policy that they are not responsible for user data thus a backup is in your best interest.
okaren wrote:
Could this cause my computer to crash? Also, when I logged onto my Administrator account, I received the message shown in inserted image. When I clicked to see the report, I accidentally pressed ESC so I couldn't copy and paste the report. When I re-logged in, the message didn't reappear.
Yes, it could be responsible for a crash. If a crash occurs again, then try to get the crash information.
Ciao.
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Aug 1, 2014 5:09 PM in response to okarenby MadMacs0,You have installed the adware rootkit known as Genieo. To remove all currently known adware use TheSafeMac's Adware Removal Tool or follow his manual instructions for removing it.
