DIEG0D
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Q: iWork for iOS don`t sync with iCloud

My iPhone 5s is new, i download Pages, Number and Keynote for iOS. I have activate Documents and Data and Cellular Data. I open my iWork apps, my documents on iCloud don`t sync. When i create a document in the iOS app, and i try to share via iCloud it show me a server error.

iPhone 5s, iOS 7.1.2

Posted on Jul 29, 2014 9:06 PM

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DIEG0D

Q: iWork for iOS don`t sync with iCloud

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  • by DIEG0D,

    DIEG0D DIEG0D Jul 30, 2014 9:50 AM in response to DIEG0D
    Level 1 (0 points)
    Jul 30, 2014 9:50 AM in response to DIEG0D

    I have two Apple ID, i use a Apple ID for all apps and another Apple ID for iCloud, be that the problema?

  • by randers4,

    randers4 randers4 Jul 30, 2014 9:57 AM in response to DIEG0D
    Level 9 (62,845 points)
    Jul 30, 2014 9:57 AM in response to DIEG0D

    If you're still having this problem, go to Settings>Pages (Numbers, Keynote) and make sure Use iCloud is turned on.

  • by DIEG0D,

    DIEG0D DIEG0D Jul 30, 2014 10:12 AM in response to randers4
    Level 1 (0 points)
    Jul 30, 2014 10:12 AM in response to randers4

    i check in Settings>Pages (Numbers, Keynote) and iCloud is turned on. i´m still have the problema.

  • by randers4,

    randers4 randers4 Jul 30, 2014 10:49 AM in response to DIEG0D
    Level 9 (62,845 points)
    Jul 30, 2014 10:49 AM in response to DIEG0D

    Try each of the following (in order).  Test iCloud syncing with your iWork apps after each one:

     

    1. Go to Settings>Pages (Numbers, Keynote), turn off Use iCloud.  Go to Settings>iCloud>Documents & Data, turn off Pages, Numbers and Keynote.  Open Pages (Numbers, Keynote) and if prompted about whether or not to keep your documents, choose Keep.  Then double-tap the home button, swipe up on the preview image above the Pages, Numbers and Keynote icons to close them, then tap the home button again.  Reset your device by holding the power and home buttons at the same time until you see the Apple logo, then release.  After it restarts, go to Settings>Pages (Numbers, Keynote), and turn on Use iCloud.  Go to Settings>iCloud>Documents & Data, turn on Pages, Numbers and Keynote.  Test iCloud syncing.
    2. Reset the iCloud Documents & Data service as explained here: iCloud: Resetting iCloud Documents & Data service.

  • by DIEG0D,

    DIEG0D DIEG0D Jul 30, 2014 10:58 AM in response to randers4
    Level 1 (0 points)
    Jul 30, 2014 10:58 AM in response to randers4

    randers4, is there a problem if i use a diferent Apple ID for download apps and other Apple ID for iCloud?

  • by randers4,

    randers4 randers4 Jul 30, 2014 11:03 AM in response to DIEG0D
    Level 9 (62,845 points)
    Jul 30, 2014 11:03 AM in response to DIEG0D

    No.  You can use a different ID for iCloud without causing any problems.  it does not need to be the same as the ID you use for other services such as the iTunes Store.

  • by DIEG0D,

    DIEG0D DIEG0D Jul 31, 2014 8:51 AM in response to randers4
    Level 1 (0 points)
    Jul 31, 2014 8:51 AM in response to randers4

    I did Reset my device and Resetting iCloud Documents & Data service, but the issue continue. When i tried Resetting iCloud Documents & Data service the following eror message "could not restart the service, try again later".

    I test changing my iCloud Apple ID to iTunes Apple ID and my documents were synchronized, change again iTunes Apple ID to iCloud Apple ID and the issue continues.

  • by randers4,

    randers4 randers4 Jul 31, 2014 11:41 AM in response to DIEG0D
    Level 9 (62,845 points)
    Jul 31, 2014 11:41 AM in response to DIEG0D

    I'm not sure there's anything else you can do to troubleshoot this on your own, short of deleting and reinstalling the iWork apps to see if that helps, or trying to reset the iCloud documents & data service again.  If this doesn't help, you're probably going to need to contact Apple support for assistance: http://www.apple.com/support/icloud/contact/.