Taracat

Q: App store won't open

Mavericks was woring find but last week (before the 10.9.2 update) Mail locked up and since rebooting, neither Mail nor the App Store will open.

 

i can'tredownload Mavericks to reinstall, can't open my AppStore account, nothing.

 

Help!

MacBook Pro (15-inch Late 2011), OS X Mavericks (10.9.1)

Posted on Mar 2, 2014 11:06 PM

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Q: App store won't open

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  • by travisstraub,Helpful

    travisstraub travisstraub Mar 2, 2014 11:26 PM in response to Taracat
    Level 2 (180 points)
    Mar 2, 2014 11:26 PM in response to Taracat

    Hey Taracat,

    Give this a shot;

     

    Reset Safari

    1. Open Safari, press Safari on the menu bar and click Reset Safari.

    2. Uncheck all the options except, Remove All Website Data and Close All Safari Windows.

    3. Press Reset.

     

    This will clear the Safari cache, and may help.

     

    The App Store and iTunes apps both use safari to load web content, and i've found this will do the trick sometimes. If that doesnt work try this as well.

     

    Safe Boot:

    1. Turn your computer off.

    2. While you turn the computer back on, immediately hold the Shift key until you see an Apple logo with the loading bar underneath.

    3. It will load your login page with your user, log in from here.

    4. Test the issue, and reboot.

     

     

    This will clear your system cache, and may work for you as well. If all else fails, try this.

     

    Pull the App Store plist

    1. Open Finder and select Go on the menu bar.

    2. Hold the Option key and select Library.

    3. Go to the Preferences folder that you see in there, and navigate to the com.apple.appstore.plist file and com.apple.appstore.plist.lockfile and drag them both to the desktop.

    4. Reboot and test the issue again.

     

    Hope this helps, keep me updated!

  • by nmarvin,

    nmarvin nmarvin Apr 17, 2014 10:09 AM in response to travisstraub
    Level 1 (0 points)
    Apr 17, 2014 10:09 AM in response to travisstraub

    Safe boot solved my problem of the App Store.

     

    Now I need to get iPhoto to work in Mavericks.

  • by Eric Root,

    Eric Root Eric Root Apr 17, 2014 10:40 AM in response to nmarvin
    Level 9 (71,926 points)
    iTunes
    Apr 17, 2014 10:40 AM in response to nmarvin

    Have you downloaded 9.5.1?

     

    See Keg55's post about library changes.

     

    https://discussions.apple.com/message/25501079#25501079

  • by Old Toad,

    Old Toad Old Toad Apr 17, 2014 11:00 AM in response to nmarvin
    Level 10 (141,223 points)
    Mac OS X
    Apr 17, 2014 11:00 AM in response to nmarvin
    Now I need to get iPhoto to work in Mavericks.

     

    With the amount of information you've provided it's impossible to offer a potential solution.  We can't see your computer so we need to know the details of your problem and setup, i.e.:

     

    • what version of iPhoto are you using?
    • what system version are you running?
    • what version of iPhoto were you running before upgrading to Mavericks?
    • what do you see when iPhoto opens?
    • what fixes have you tried?
    • where is your library located?
    • did you apply any updates or upgrades just prior to the problem occurring?
    • are you running a "managed" or "referenced" library?

              iP11advprefs.png

    • what type of Mac?
    • how much free space on your boot drive?

     

    OT

  • by Aaron.Sauerland,

    Aaron.Sauerland Aaron.Sauerland May 11, 2014 3:50 PM in response to travisstraub
    Level 1 (0 points)
    May 11, 2014 3:50 PM in response to travisstraub

    I have tried all three of these and this has done nothing to solve my problem.  Help!

  • by sanfordius,

    sanfordius sanfordius May 19, 2014 9:19 AM in response to Taracat
    Level 1 (0 points)
    May 19, 2014 9:19 AM in response to Taracat

    Hey

    I log into the App store by going to the "apple" tab on the far left, and cliking the App store option. Works for me.

    Like the original poster, I could not get into the store via the App icon in the my applications folder.

  • by iguadiana55,

    iguadiana55 iguadiana55 Jun 3, 2014 11:55 PM in response to sanfordius
    Level 1 (0 points)
    Jun 3, 2014 11:55 PM in response to sanfordius

    Nothing has work for me, HELP!

  • by Old Toad,

    Old Toad Old Toad Jun 4, 2014 8:49 AM in response to iguadiana55
    Level 10 (141,223 points)
    Mac OS X
    Jun 4, 2014 8:49 AM in response to iguadiana55

    If you're having problems with the App Store you might try this:

     

    1 - enable the Debug menu in App Store:

     

        • open the Terminal application.

     

        • copy the command below and paste into the Terminal window:

     

    defaults write com.apple.appstore ShowDebugMenu -bool true

     

    followed by Enter.

     

        • launch App Store, login.

     

    2 - select the Debug ➙ Reset Application option:

     

    App StoreScreenSnapz002.jpg

     

    3 - try again.

     

     

    Another approach would be to log in to another user account on your Mac and try from there.

  • by chaben1121,

    chaben1121 chaben1121 Jul 31, 2014 12:23 PM in response to Taracat
    Level 1 (0 points)
    Jul 31, 2014 12:23 PM in response to Taracat

    Try resetting your network connection.  I fixed a few app store problems by simply clicking Renew DHCP lease.

  • by chaben1121,

    chaben1121 chaben1121 Jul 31, 2014 12:34 PM in response to chaben1121
    Level 1 (0 points)
    Jul 31, 2014 12:34 PM in response to chaben1121

    Ooops. just to clarify.  I deleted the Ethernet connection, added it back, and then clicked to renew the DHCP lease under Advanced.

  • by TechEnthusiastZA,

    TechEnthusiastZA TechEnthusiastZA Nov 23, 2014 12:41 AM in response to travisstraub
    Level 1 (0 points)
    Nov 23, 2014 12:41 AM in response to travisstraub

    Wanted to try this approach as my App Store simply doesn't open at all. However, when trying the very first step, I realised that Safari refuses to open as well. I am not sure what to do now   I am running MacOS Yosemite, the official release.

  • by HarrysAccount,

    HarrysAccount HarrysAccount Jul 1, 2015 7:17 PM in response to travisstraub
    Level 1 (0 points)
    Jul 1, 2015 7:17 PM in response to travisstraub

    Yes, as "nmarvin" said above, "Safe Booting" (Power Down, then hold Shift key upon booting) did correct my Mac App Store Error. My computer (Mid 2014 MBP Retina 13") did freak out a little bit upon sign in, but it simmered down after about 10 seconds. Thanks for your help!

  • by extraclip,

    extraclip extraclip Jul 7, 2015 2:53 PM in response to travisstraub
    Level 1 (0 points)
    Jul 7, 2015 2:53 PM in response to travisstraub

    Reset Safari

    Cant reset because it wont open.

     

    Safe Boot

    Did this. Did not solve the issue

     

    Pull the App Store plist

    Did this. Did not solve the issue


    Any other ways to solve this?

    Thanks!


  • by mformhals,

    mformhals mformhals Jul 13, 2015 5:43 PM in response to Taracat
    Level 1 (0 points)
    Jul 13, 2015 5:43 PM in response to Taracat

    Having the same issue.  School Macbook Pro, fresh load, first-time login, Itunes, Safari, App store...None of these apps will open.  Have tried all the listed solutions with no effect.

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