HT201365: Find My iPhone Activation Lock
Learn about Find My iPhone Activation Lock
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All replies
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Helpful answers
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Aug 1, 2014 10:30 AM in response to shakaselby ChrisJ4203,You must not have reset it, you restored it. Now you have encountered Activation Lock. Is this a phone that you purchased used? How long have you had the phone. If this is Activation Lock, which is what it sounds like, you will need to contact the previous owner to get them to remove the device from their iCloud account.
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Aug 1, 2014 10:38 AM in response to shakaselby norm123,Hello shakasel
Follow the steps as if you no longer have the device. Once you remove your iPhone icloud.com/find, then you should be able to restart your iPhone and the Activation Lock will not be there.
Using Disk Utility to verify or repair disks
http://support.apple.com/kb/HT1782
If you no longer have your iOS device
If you didn't follow the steps above before selling or giving away your iOS device:
- Ask the new owner to erase all content and settings as described above.
- If you're using iCloud and Find My iPhone on the device, you can erase the device remotely and remove it from your account by signing in to icloud.com/find, selecting the device, and clicking Erase. When the device has been erased, click Remove from Account.
- If you're unable to complete either of the above steps, you should change your Apple ID password. Changing your password won't remove any personal information that is cached on the device, but it will make sure that the new owner can't delete your information from iCloud.
Regards,
-Norm G.
