HT201365: Find My iPhone Activation Lock

Learn about Find My iPhone Activation Lock
shakasel

Q: reset the iphone

I just reset my iphone but it said my apple id can not be used to unlock this iphone!! now I can ot use my phone at all, my password is correct also...what should I do ?

iPhone 5s, iOS 7.1.2

Posted on Jul 30, 2014 9:27 AM

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Q: reset the iphone

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  • Helpful answers

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 1, 2014 10:30 AM in response to shakasel
    Level 9 (59,539 points)
    iPhone
    Aug 1, 2014 10:30 AM in response to shakasel

    You must not have reset it, you restored it. Now you have encountered Activation Lock. Is this a phone that you purchased used? How long have you had the phone. If this is Activation Lock, which is what it sounds like, you will need to contact the previous owner to get them to remove the device from their iCloud account.

  • by razmee209,

    razmee209 razmee209 Aug 1, 2014 10:30 AM in response to shakasel
    Level 7 (33,700 points)
    Aug 1, 2014 10:30 AM in response to shakasel

    is this a second hand iphone you bought?

     

    iCloud: Activation Lock

  • by norm123,

    norm123 norm123 Aug 1, 2014 10:38 AM in response to shakasel
    Community Specialists
    Aug 1, 2014 10:38 AM in response to shakasel

    Hello shakasel

     

    Follow the steps as if you no longer have the device. Once you remove your iPhone icloud.com/find, then you should be able to restart your iPhone and the Activation Lock will not be there.

     

    Using Disk Utility to verify or repair disks

    http://support.apple.com/kb/HT1782

     

    If you no longer have your iOS device

    If you didn't follow the steps above before selling or giving away your iOS device:

    1. Ask the new owner to erase all content and settings as described above.
    2. If you're using iCloud and Find My iPhone on the device, you can erase the device remotely and remove it from your account by signing in to icloud.com/find, selecting the device, and clicking Erase. When the device has been erased, click Remove from Account.
    3. If you're unable to complete either of the above steps, you should change your Apple ID password. Changing your password won't remove any personal information that is cached on the device, but it will make sure that the new owner can't delete your information from iCloud.

     

    Regards,

    -Norm G.