KengShengzim

Q: My Macbook Pro 2014 15" Retina display auto restart

My Macbook Pro is 2014 15" Retina display model 2.3 GHz i7  16 GB on Ram . It's auto restart by itself for 2 times in 4 days while I using Logic ProX. It's told me the restarting because a problem. How should I do ?  Is it a serious problem? And this is the error massage

 

Anonymous UUID:       1BDAF0C6-26AF-5B08-D79F-F72F84A82E37

 

Sat Aug  2 02:12:41 2014

panic(cpu 1 caller 0xffffff800f6dbe2e): Kernel trap at 0xffffff800f6a3102, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff80ff794533, CR3: 0x0000000011db2000, CR4: 0x00000000001606e0

RAX: 0xffffff803059dca0, RBX: 0x00000000003db437, RCX: 0xffffff80ff79451b, RDX: 0xffffff802f7f7ea0

RSP: 0xffffff81f1fbbe40, RBP: 0xffffff81f1fbbe60, RSI: 0x0000000022318a76, RDI: 0xffffff801481aa18

R8:  0x0000000000000001, R9:  0x00000000cccccccd, R10: 0xffffff800fcd15f0, R11: 0x0000000000000012

R12: 0xffffff801262d000, R13: 0x0000000000000004, R14: 0xffffff801481aa18, R15: 0xffffff802f7f7510

RFL: 0x0000000000010293, RIP: 0xffffff800f6a3102, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0xffffff80ff794533, Error code: 0x0000000000000002, Fault CPU: 0x1

 

Backtrace (CPU 1), Frame : Return Address

0xffffff81f1fbbad0 : 0xffffff800f622fa9

0xffffff81f1fbbb50 : 0xffffff800f6dbe2e

0xffffff81f1fbbd20 : 0xffffff800f6f3326

0xffffff81f1fbbd40 : 0xffffff800f6a3102

0xffffff81f1fbbe60 : 0xffffff800f6a5088

0xffffff81f1fbbe80 : 0xffffff800f6a2fea

0xffffff81f1fbbeb0 : 0xffffff800f6955e6

0xffffff81f1fbbf10 : 0xffffff7f90cd758d

0xffffff81f1fbbf30 : 0xffffff7f90cd7248

0xffffff81f1fbbfb0 : 0xffffff800f6d6ff7

      Kernel Extensions in backtrace:

         com.apple.BootCache(35.0)[3D297E74-421F-33EE-918E-071B158F8AFD]@0xffffff7f90cd6 000->0xffffff7f90cdefff

 

BSD process name corresponding to current thread: kernel_task

 

Mac OS version:

13C64

 

Kernel version:

Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

Kernel slide:     0x000000000f400000

Kernel text base: 0xffffff800f600000

System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)

 

System uptime in nanoseconds: 6164909140385

last loaded kext at 244893224494: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9170d000, size 65536)

last unloaded kext at 305126647806: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9170d000, size 57344)

loaded kexts:

com.paceap.kext.pacesupport.snowleopard 5.7.2

jp.co.roland.RDUSB0156Dev 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.iokit.IOBluetoothSerialManager 4.2.3f10

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AGPM 100.14.15

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDA 2.6.0f1

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelHD5000Graphics 8.2.4

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleCameraInterface 4.26.0

com.apple.driver.AppleIntelFramebufferAzul 8.2.4

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.4.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 666.4.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.AirPort.Brcm4360 831.21.63

com.apple.driver.AppleUSBXHCI 670.4.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.AppleUSBHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.driver.DspFuncLib 2.6.0f1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOBluetoothFamily 4.2.3f10

com.apple.iokit.IOSurface 91

com.apple.driver.AppleFWAudio 2.6.8fc5

com.apple.iokit.IOAudioFamily 1.9.5fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.driver.AppleHDAController 2.6.0f1

com.apple.iokit.IOHDAFamily 2.6.0f1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.IOPlatformPluginFamily 5.7.0d10

com.apple.iokit.IOFireWireAVC 4.2.2

com.apple.AppleGraphicsDeviceControl 3.4.35

com.apple.iokit.IOAcceleratorFamily2 98.14

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.5

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.2.7

com.apple.iokit.IO80211Family 630.35

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 675.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Model: MacBookPro11,2, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.18f6

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.63)

Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@195,0,0

Serial ATA Device: APPLE SSD SM0256F, 251 GB

USB Device: Internal Memory Card Reader

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

USB Device: USB2.0 Hub

USB Device: A-Series Keyboard

USB Device: Keyboard Hub

USB Device: Microsoft USB Optical Mouse

USB Device: Apple Keyboard

FireWire Device: AudioFire8, Echo Digital Audio, Up to 400 Mb/sec

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

Thunderbolt Device: Thunderbolt to FireWire Adapter, Apple Inc., 1, 5.6


Thanks for your help.

MacBook Pro with Retina display, OS X Mavericks (10.9.2)

Posted on Aug 1, 2014 12:56 PM

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Q: My Macbook Pro 2014 15" Retina display auto restart

  • All replies
  • Helpful answers

  • by Jason L,Helpful

    Jason L Jason L Aug 3, 2014 6:40 AM in response to KengShengzim
    Community Specialists
    Aug 3, 2014 6:40 AM in response to KengShengzim

    Hi KengShengzim,

     

    Welcome to Apple Support Communities.

     

    The article linked below provides a ton of great suggestions that should help you resolve the issue that you described.

     

    OS X: About kernel panics

    http://support.apple.com/kb/TS3742

    For OS X Lion and earlier, follow these steps:

    1. Press and hold the Power button for several seconds to turn off your Mac.
    2. Turn on your Mac.
    3. As soon as your Mac starts up, hold down the Shift key to start up with a Safe Boot into Safe Mode. Note: If you are using a third-party external keyboard and cannot start with a Safe Boot, try using an Apple keyboard instead.
    4. If your Mac has another kernel panic starting up, or while in Safe Mode, go to the "Troubleshooting a recurring kernel panic" section below.
    5. If your Mac starts up without a kernel panic after a Safe Boot, restart by choosing Apple menu () > Restart…, then let it start up normally.

    Important: If the Mac has another kernel panic within a few weeks, refer to the "Troubleshooting a recurring kernel panic" section below.

    Note: If the hardware and software on the Mac checks out as OK, yet recurring kernel panics still occur, it is possible that something on the network is sending the Mac malformed network packets. In these situations, check the devices on the network. Make sure the router's firmware is up-to-date, and that the router is functioning. Refer to the router's manufacturer for service and support.

    Troubleshooting a recurring kernel panic

    Advanced information about kernel panics and panic logs

     

    I hope this helps.

    -Jason

  • by Eric Root,Helpful

    Eric Root Eric Root Aug 3, 2014 10:45 AM in response to KengShengzim
    Level 9 (73,687 points)
    iTunes
    Aug 3, 2014 10:45 AM in response to KengShengzim

    com.paceap.kext.pacesupport.snowleopard 5.7.2

    jp.co.roland.RDUSB0156Dev 1.0.0

     

    Un-install using the developer’s instructions to make sure you remove all parts of the application. Some people recommend not installing an application unless you know how to remove it.


  • by KengShengzim,

    KengShengzim KengShengzim Aug 3, 2014 10:13 PM in response to Eric Root
    Level 1 (4 points)
    Desktops
    Aug 3, 2014 10:13 PM in response to Eric Root

    Jason L, Eric Root

    Thanks for the help. I'll try it. ^_^

     

    Just wanna make sure that my MBP is still ok and no need to change any hardware.


  • by Eric Root,

    Eric Root Eric Root Aug 4, 2014 7:41 AM in response to KengShengzim
    Level 9 (73,687 points)
    iTunes
    Aug 4, 2014 7:41 AM in response to KengShengzim

    You are welcome.

  • by KengShengzim,

    KengShengzim KengShengzim Aug 8, 2014 1:55 AM in response to KengShengzim
    Level 1 (4 points)
    Desktops
    Aug 8, 2014 1:55 AM in response to KengShengzim

    Still sometimes  auto restart . But  not too often. Almost everytime the auto restart gonna happen during when I working on Logic Pro X to bouncing project and convert to MP3. It's acceptable but just wanna make sure that the problem is happen by software not the hardware especially the harddrive and logicboard.