Cosmic dolphin

Q: Macbook Pro (15" early 2011) horizontal lines on screen and not booting...?

Hi there,

 

I have a Macbook Pro (15" early 2011).

 

Last night something weird happen. My MBP (screen closed) was connected to my Cinema Display, then all of the sudden out of nowhere the Cinema Display showed black and white vertical bars. I waited a while, but nothing changed, it froze.

 

I decided to restart with the Cinema Display disconnected. As soon as I did I noticed something wasn't right. The MBP screen looked dull, it also had staggered grey horizontal lines at the Apple logo on startup. Nevertheless it started, the dullness went away, and everything worked properly. Later, I shut it down and didn't think much of the encountered problem.

 

However, when I started it again, the horizontal lines appeared again, this time in a slight red colour, but it still started up fine and everything worked properly.

 

This went on for maybe another 2 or 3 restarts until it stopped starting up altogether. It would just stop and freeze at the Apple logo and remain that way.

 

Please help , what's going on? Anyone experience anything similar?

 

Thank you for any help,

Ray

MacBook Pro, OS X Mavericks (10.9)

Posted on Mar 2, 2014 9:44 PM

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Q: Macbook Pro (15" early 2011) horizontal lines on screen and not booting...?

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  • by Tu Lu,

    Tu Lu Tu Lu Aug 5, 2014 12:16 AM in response to laq
    Level 1 (0 points)
    Aug 5, 2014 12:16 AM in response to laq

    yes, i have to buy a total new one, what other option do i have? replace the board for $875? What a joke, it's current value of the mac in second hand market.

     

    <Edited by Host, Removed Link>

  • by laq,

    laq laq Aug 4, 2014 7:51 PM in response to Tu Lu
    Level 1 (4 points)
    Mac OS X
    Aug 4, 2014 7:51 PM in response to Tu Lu

    Already did that

     

    running extended diag now

     

    this whole thing is crazy.

  • by Onnurilee,

    Onnurilee Onnurilee Aug 4, 2014 10:38 PM in response to Cosmic dolphin
    Level 1 (0 points)
    Aug 4, 2014 10:38 PM in response to Cosmic dolphin

    I, too, have just suffered this problem.

     

    As an avid Apple fan, who brought this product thinking MBPs were bulletproof, this is really sad and disappointing.

     

    I really hope Tim Cook takes steps to address this wide-spread problem for the affected users.

  • by laq,

    laq laq Aug 11, 2014 9:42 AM in response to Onnurilee
    Level 1 (4 points)
    Mac OS X
    Aug 11, 2014 9:42 AM in response to Onnurilee

    <Edited By Host>

  • by ConorMJG,

    ConorMJG ConorMJG Aug 11, 2014 9:43 AM in response to Cosmic dolphin
    Level 1 (0 points)
    Aug 11, 2014 9:43 AM in response to Cosmic dolphin

    Mine is a late 2011. I took mine to the apple store where I bought it, addressed issues mentioned here, they denied that there was any worldwide hardware problem with 2011's and I disagreed but left it with him. They ran test with another screen to see if that was the problem then said it was the logic board needs replaced and that it it would cost £369, BUT since I had bought the product there they would do it free (result!) as they should in my opinion. Next day picked it up, fixed, now she purrs like the day before it broke.

     

    <Edited By Host>

  • by rockbert77,

    rockbert77 rockbert77 Aug 5, 2014 1:24 AM in response to ConorMJG
    Level 1 (0 points)
    Aug 5, 2014 1:24 AM in response to ConorMJG

    Hi guys.

     

    My late 2011 is now fixed. Apple replaced the entire logic board, at no charge!!

    Could that mean that they are finally admitting that this is a serious defect and are now fixing it for free?

  • by Tu Lu,

    Tu Lu Tu Lu Aug 5, 2014 1:41 AM in response to rockbert77
    Level 1 (0 points)
    Aug 5, 2014 1:41 AM in response to rockbert77

    hi Rockbert77,

         are you sure that you are not in any hardware cover plan or in guarantee period? I just make a direct call to one of the service provider in my area and they say that there are no such free charge and i still have to pay $875 if i want it fixed !!

  • by rockbert77,

    rockbert77 rockbert77 Aug 5, 2014 5:07 AM in response to Tu Lu
    Level 1 (0 points)
    Aug 5, 2014 5:07 AM in response to Tu Lu

    Hi. I had no applecare, cover plan, nor am I in the guarantee period.

    In Norway we have no Apple Stores, so the only way of repairing a mac is by going to a retail shop, who again sends the MBP to Apple (I would guess).

    This retail shop needed my receipt and then they submitted a claim/complaint which obviously went through.

     

    By law, we do have a 5 year "claim/complaint deadline" in Norway on electronic devices. It could be that this law kicked in and that´s why Apple approved the complaint and gave me a new board. But now I´m only guessing...

  • by rockbert77,

    rockbert77 rockbert77 Aug 5, 2014 5:10 AM in response to rockbert77
    Level 1 (0 points)
    Aug 5, 2014 5:10 AM in response to rockbert77

    I should also mention that I explained every step I performed before delivering the MBP to the shop, and that the last thing I did was format the system drive and reinstall a fresh copy of OSx. This makes it easier for the repair guys to troubleshoot the Mac. So the first thing they said was "well ok, then it´s probably hardware related". Which we all agree it is, but Apple won´t state that it is until you have a fresh OSx installed and the issue still remains.

  • by ConorMJG,

    ConorMJG ConorMJG Aug 5, 2014 5:24 AM in response to Cosmic dolphin
    Level 1 (0 points)
    Aug 5, 2014 5:24 AM in response to Cosmic dolphin

    I  disagree, they said it was hardware issue, I did not have to reinstall osx or format anything, as I couldn't get past the green/ grey / blue screen, it was impossible. Outside of apple care they replaced logic board for free. I was amazed they did it, I didn't loose any of my files.

  • by Tu Lu,

    Tu Lu Tu Lu Aug 5, 2014 7:48 AM in response to ConorMJG
    Level 1 (0 points)
    Aug 5, 2014 7:48 AM in response to ConorMJG

    lol i posted a link here showing that people, more than 7000 people or cases (with this very same issue regarding this early or late 2011 macbook pro) have brought up an online petition against Apple. and i got this

    "Hi Lu Tu (Tu Lu),

    Thanks for participating in Apple Support Communities.

    We removed your post Re: Macbook Pro (15" early 2011) horizontal lines on screen and not booting...? because it contained a poll or a petition. We understand wanting to share experiences, but these forums are meant for technical questions that can be answered by the community."

     

    ok sure, then this is my experiences:

    if you unfortunately got this problem, try restart it with cmd + s, then shut donw, then hit power button and cmd + alt + R + P

    do that twice

    then if it not work, close the mac, go to this forum again, and post a next line of comments lol

     

    and here is my technical and hopefully logic question: if a specific error occur only one to one computer , we can call it bad luck and forget about it. But what happen to a specific identical hardware faulty that seems to occur in the same product model many times for many years (now is 2014 right?)?

     

    dear Mr/Ms Host of this forum, if you have such a power to remove or change my post, could you pls do a bit further step and invite someone who could put a clear officially reply to put an end to this matter?

  • by alfredm99,

    alfredm99 alfredm99 Aug 5, 2014 9:06 PM in response to Tu Lu
    Level 1 (0 points)
    Aug 5, 2014 9:06 PM in response to Tu Lu

    Just experienced this exact failure. happened while I'm traveling, so I'm screwed since I can't access my data. Has anyone tried connecting an external monitor to see if that works?

  • by clintonfrombirmingham,

    clintonfrombirmingham clintonfrombirmingham Aug 6, 2014 1:25 AM in response to alfredm99
    Level 7 (30,009 points)
    Mac OS X
    Aug 6, 2014 1:25 AM in response to alfredm99

     

    No, connecting an external monitor will not work - an external monitor requires the use of the discrete GPU which is 'broken' (well, not really the GPU, but rather the faulty soldering).

     

    Clinton

     

    MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display

  • by laq,

    laq laq Aug 6, 2014 7:22 AM in response to clintonfrombirmingham
    Level 1 (4 points)
    Mac OS X
    Aug 6, 2014 7:22 AM in response to clintonfrombirmingham

    Called then went to apple yesterday. They agreed to send it out and fix it.

     

    my apple care just expiredB(like a month) The cost would have been 310 to fix "whatever" but they waived it.

     

    apparently they they have a flat rate "check- repair" fee.

    ILl let let you kne what they find do.

     

    OF coursr urs rot booted for them as I had to do shift opt cont power so I could get info they needed prior to leaving.

     

    Let's hope it failed for them. Guy was like probably graphics interface - so new logic board. They send it out 3-5 days (or so they claim)

     

    My my ya hubby reminded me his 2010 (under apple care) had it's logic board replaced. 

     

    ILl ill let you know -- meantime I'm computerless and already revived an email fr a "client" wanting a change to their website (a food kitchen) --

  • by Vladimir Vovk,

    Vladimir Vovk Vladimir Vovk Aug 10, 2014 8:33 PM in response to Cosmic dolphin
    Level 1 (0 points)
    Aug 10, 2014 8:33 PM in response to Cosmic dolphin

    My macbook stop booting yesterday...

    Now I can boot only in single mode... It is very frustrating...

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