perhetili

Q: Mail crashes after a re-installation of 10.9.4

I had some issues with my MacMini Server that I had taken into desktop use. I think it had originally 10.6 something + server. I had upgraded the os to 10.9.4 the normal route and decided to do a re-install 10.9.4 on a cleaned startup drive. I did a clean install and then used migration assistant to load apps and settings. Data is on an other drive & NAS.

 

After reinstall and restore, I did have some hickups with my old data drive, where the user directories are located. I had to run sudo chown to reclaim ownership of the user directories and get access to them.

 

All seems to pretty well except mail crashed initially every time I try to send a message. It just froze. Then I found a reference to deleting ~/library/containers/com.apple.mail, which I did. This resulted in Mail crashing at startup.

 

In this discussion:

https://discussions.apple.com/message/26279588

I saw a link to EtreCheck and also a long command line diagnostic rest procedure by Linc Davies. I ran both:

 

EtreCheck version: 1.9.12 (48)

Report generated 4 August 2014 17:52:42 EEST

 

Hardware Information:

    Mac mini Server (Mid 2010) (Verified)

    Mac mini - model: Macmini4,1

    1 2.66 GHz Intel Core 2 Duo CPU: 2 cores

    8 GB RAM

 

Video Information:

    NVIDIA GeForce 320M - VRAM: 256 MB

        Acer P236H 1920 x 1080 @ 60 Hz

        Acer P236H 1920 x 1080 @ 60 Hz

 

System Software:

    OS X 10.9.4 (13E28) - Uptime: 1 day 23:15:40

 

Disk Information:

    OWC Mercury Electra 6G SSD disk0 : (120,03 GB)

        EFI (disk0s1) <not mounted>: 209,7 MB

        Boot HD (disk0s2) / [Startup]: 119,17 GB (75,4 GB free)

        Recovery HD (disk0s3) <not mounted>: 650 MB

 

    Hitachi HTS725050A9A362 disk1 : (500,11 GB)

        EFI (disk1s1) <not mounted>: 209,7 MB

        Data HD (disk1s2) /Volumes/Data HD: 499,25 GB (97,52 GB free)

 

USB Information:

    Logitech USB Receiver

    JMicron Samsung S1 Mini 160,04 GB

        EFI (disk2s1) <not mounted>: 209,7 MB

        JS 160 GB (disk2s2) /Volumes/JS 160 GB: 159,7 GB (8,41 GB free)

    Apple Inc. MacBook Air SuperDrive

    Apple Inc. BRCM2070 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Computer, Inc. IR Receiver

 

Gatekeeper:

    Mac App Store and identified developers

 

Kernel Extensions:

    [not loaded]    com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) Support

    [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) Support

    [loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support

    [not loaded]    com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) Support

    [loaded]    com.bresink.driver.BRESINKx86Monitoring (9.0) Support

    [not loaded]    com.contourdesign.driver.shuttle (2.2) Support

    [not loaded]    com.elgato.driver.DontMatchAfaTech (1.1) Support

    [not loaded]    com.elgato.driver.DontMatchCinergy450 (1.1) Support

    [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1) Support

    [not loaded]    com.elgato.driver.DontMatchEmpia (1.1) Support

    [not loaded]    com.elgato.driver.DontMatchVoyager (1.1) Support

    [loaded]    com.manycamllc.driver.ManyCamDriver (0.0.9 - SDK 10.5) Support

    [loaded]    com.senstic.driver.PocketAudioDevice (1.2 - SDK 10.6) Support

    [loaded]    com.senstic.driver.PocketCamDevice (1.0.0 - SDK 10.7) Support

    [not loaded]    com.senstic.driver.PocketCamDevice.UserClient (1.0.0 - SDK 10.7) Support

    [loaded]    com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.7) Support

    [loaded]    com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.7) Support

 

Startup Items:

    ChmodBPF: Path: /Library/StartupItems/ChmodBPF

 

Problem System Launch Daemons:

    [failed]    com.apple.wdhelper.plist

 

Launch Daemons:

    [loaded]    com.adobe.fpsaud.plist Support

    [loaded]    com.microsoft.office.licensing.helper.plist Support

    [loaded]    com.oracle.java.JavaUpdateHelper.plist Support

    [loaded]    com.senstic.DPA.PocketCamAssistant.plist Support

    [failed]    com.senstic.PocketCam.DriverReloader.plist Support

    [running]    com.splashtop.streamer-daemon.plist Support

    [loaded]    com.splashtop.streamer-srioframebuffer.plist Support

    [running]    com.voddler.vnetd.plist Support

    [running]    com.wyse.PocketCloud.plist Support

    [loaded]    org.macosforge.xquartz.privileged_startx.plist Support

 

Launch Agents:

    [not loaded]    com.splashtop.streamer-for-root.plist Support

    [loaded]    com.splashtop.streamer-for-user.plist Support

    [running]    com.synology.SynoSIMBL.plist Support

    [loaded]    com.synology.SynoSIMBL_RefreshFinder.plist Support

    [not loaded]    com.wyse.MacCompanion.plist Support

    [loaded]    org.macosforge.xquartz.startx.plist Support

 

User Launch Agents:

    [not loaded]    com.erikhinterbichler.HeraldLaunchAgent.plist Support

    [running]    com.google.Chrome.framework.plist Support

    [not loaded]    com.google.GoogleContactSyncAgent.plist Support

    [not loaded]    com.google.keystone.agent.plist Support

    [not loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support

    [not loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support

    [not loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support

    [not loaded]    com.synology.CloudStation.plist Support

    [invalid]    de.gira.os.connect.plist

 

User Login Items:

    BoxSyncHelper

    iTunesHelper

    ede

    hallinto

    home

    music

    photo

    video

    yhteinen

    Dropbox

    OpenDNS Updater

 

Internet Plug-ins:

    Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support

    FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

    iPhotoPhotocast: Version: 7.0 - SDK 10.8

    Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

    Default Browser: Version: 537 - SDK 10.9

    QuickTime Plugin: Version: 7.7.3

    SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support

    Unity Web Player: Version: UnityPlayer version 4.3.7f1 - SDK 10.6 Support

    Silverlight: Version: 5.1.30214.0 - SDK 10.6 Support

    DirectorShockwave: Version: 11.6.8r638 Support

    JavaAppletPlugin: Version: Java 7 Update 65 Check version

 

Safari Extensions:

    Evernote Web Clipper: Version: 6.1.3

 

Audio Plug-ins:

    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

    AirPlay: Version: 2.0 - SDK 10.9

    AppleAVBAudio: Version: 203.2 - SDK 10.9

    iSightAudio: Version: 7.7.3 - SDK 10.9

 

iTunes Plug-ins:

    Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

 

User Internet Plug-ins:

    Picasa: Version: 1.0 - SDK 10.4 Support

    Google Earth Web Plug-in: Version: 7.1 Support

 

3rd Party Preference Panes:

    Box Sync  Support

    Flash Player  Support

    Flip4Mac WMV  Support

    Gira OS Connect  Support

    VoddlerNet  Support

 

Time Machine:

    Mobile backups: OFF

    Auto backup: NO - Auto backup turned off

    Time Machine not configured!

 

Top Processes by CPU:

        39%    firefox

        24%    plugin-container

         4%    WindowServer

         1%    vnetd

         0%    fontd

 

Top Processes by Memory:

    1.46 GB    firefox

    328 MB    plugin-container

    147 MB    App Store

    139 MB    WindowServer

    123 MB    Finder

 

Virtual Memory Information:

    1.24 GB    Free RAM

    2.92 GB    Active RAM

    1.48 GB    Inactive RAM

    1.26 GB    Wired RAM

    4.30 GB    Page-ins

    685 MB    Page-outs

 

Here are the results for Linc's script:

 

Start time: 17:39:53 08/04/14

 

Model Identifier: Macmini4,1

System Version: OS X 10.9.4 (13E28)

Kernel Version: Darwin 13.3.0

Boot Mode: Normal

Time since boot: 1 day23:02

 

Memory

 

 

    BANK 0/DIMM0:

 

      Size: 4 GB

      Speed: 1067 MHz

      Status: OK

      Manufacturer: 0x857F

 

    BANK 1/DIMM0:

 

      Size: 4 GB

      Speed: 1067 MHz

      Status: OK

      Manufacturer: 0x857F

 

SATA

 

   OWC Mercury Electra 6G SSD             

   Hitachi HTS725050A9A362                

 

USB

 

   USB2.0 Hub (Genesys Logic, Inc.)

   USB Receiver (Logitech Inc.)

   Samsung S1 Mini (Samsung Electronics Co., Ltd.)

 

Diagnostic reports

 

   2014-08-02 CalendarAgent crash

   2014-08-02 Finder crash *

   2014-08-02 Finder crash *

   2014-08-02 Finder crash *

   2014-08-02 Finder crash *

   2014-08-02 Finder hang

   2014-08-02 Finder hang

   2014-08-02 Finder crash

   2014-08-02 plugin-container crash

   2014-08-02 plugin-container crash

   2014-08-03 Mail hang

   2014-08-04 Mail hang

   2014-08-04 Mail hang

   2014-08-04 Mail hang

   2014-08-04 Mail hang

   2014-08-04 Maps hang

       * Code injection

 

Log

 

   Aug  2 18:39:02 process SecurityAgent[174] caught causing excessive wakeups. Observed wakeups rate (per sec): 989; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45272

   Aug  2 18:41:53 process WindowServer[126] caught causing excessive wakeups. Observed wakeups rate (per sec): 182; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45156

   Aug  2 18:49:44 PM notification timeout (pid 118, SRStreamerDaemon)

   Aug  2 18:56:32 AppleKeyStore: operation failed (pid: 373 sel: 7 ret: e00002bc)

   Aug  2 18:56:43 AppleKeyStore: operation failed (pid: 385 sel: 7 ret: e00002bc)

   Aug  2 19:21:48 PM notification timeout (pid 118, SRStreamerDaemon)

   Aug  2 19:21:48 PM notification timeout (pid 289, soagent)

   Aug  2 19:35:22 PM notification timeout (pid 118, SRStreamerDaemon)

   Aug  2 19:35:22 PM notification timeout (pid 289, soagent)

   Aug  2 19:35:52 PM notification timeout (pid 289, soagent)

   Aug  2 20:28:44 PM notification timeout (pid 118, SRStreamerDaemon)

   Aug  2 20:28:44 PM notification timeout (pid 289, soagent)

   Aug  2 20:28:44 PM notification timeout (pid 583, Finder)

   Aug  3 00:04:51 jnl: disk2s2: do_jnl_io: strategy err 0x6

   Aug  3 00:04:51 jnl: disk2s2: write_journal_header: error writing the journal header!

   Aug  3 00:04:51 jnl: disk2s2: close: journal 0xffffff802df49a80, is invalid.  aborting outstanding transactions

   Aug  3 00:05:02 jnl: disk2s2: replay_journal: from: 7565312 to: 589312 (joffset 0x77000)

   Aug  3 00:05:03 jnl: disk2s2: journal replay done.

   Aug  3 00:39:17 process plugin-container[2666] caught causing excessive wakeups. Observed wakeups rate (per sec): 162; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 3010684

   Aug  3 03:50:40 process iPhoto[2969] caught causing excessive wakeups. Observed wakeups rate (per sec): 349; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45002

   Aug  3 04:14:12 process plugin-container[2666] caught causing excessive wakeups. Observed wakeups rate (per sec): 437; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 5693175

   Aug  3 11:15:37 process Microsoft Excel[3310] caught causing excessive wakeups. Observed wakeups rate (per sec): 659; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45095

   Aug  4 13:53:14 process firefox[2657] thread 111463 caught burning CPU! It used more than 50% CPU (Actual recent usage: 60%) over 180 seconds. thread lifetime cpu usage 11438.343277 seconds, (11006.021888 user, 432.321389 system) ledger info: balance: 90009054761 credit: 11326939195773 debit: 11236930141012 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 148957019472

   Aug  4 13:59:30 process plugin-container[2666] caught causing excessive wakeups. Observed wakeups rate (per sec): 310; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 28235109

   Aug  4 17:36:22 process JavaAppLauncher[9520] thread 718667 caught burning CPU! It used more than 50% CPU (Actual recent usage: 54%) over 180 seconds. thread lifetime cpu usage 164.849341 seconds, (153.860927 user, 10.988414 system) ledger info: balance: 90002698760 credit: 164703528455 debit: 74700829695 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 164376764630

 

Activity

 

   CPU: user 35%, system 9%

 

CPU per process: firefox (UID 501) is using 48.9  %

 

Memory: firefox (UID 501) is using 1418 MB

 

kexts

 

   com.senstic.driver.PocketCamDevice (1.0.0)

   com.manycamllc.driver.ManyCamDriver (0.0.9)

   com.senstic.driver.PocketAudioDevice (1.2)

   com.Cycling74.driver.Soundflower (1.6.6)

   com.splashtop.driver.SRXDisplayCard (1.6)

   com.splashtop.driver.SRXFrameBufferConnector (1.6)

   com.bresink.driver.BRESINKx86Monitoring (9.0)

 

Daemons

 

   com.wyse.PocketCloud

   org.macosforge.xquartz.privileged_startx

   com.voddler.vnetd

   com.splashtop.streamer-srioframebuffer

   com.splashtop.streamer-daemon

   com.senstic.PocketCam.DriverReloader

   com.senstic.DPA.PocketCamAssistant

   com.oracle.java.JavaUpdateHelper

   com.microsoft.office.licensing.helper

   com.adobe.fpsaud

 

Agents

 

   com.jamesfator.OCR-Wand-Helper

   com.google.Chrome.framework.service_process/Volumes/Data_HD/JUSSI/Library/Appli cation_Support/Google/Chrome

   org.macosforge.xquartz.startx

   com.synology.SynoSIMBL_RefreshFinder

   com.synology.SynoSIMBL

   com.splashtop.streamer-for-user

 

launchd

 

   /System/Library/LaunchAgents/com.apple.servernotifyd.plist

   -    com.apple.servernotifyd

   /Library/LaunchAgents/com.splashtop.streamer-for-root.plist

   -    com.splashtop.streamer-for-root

   /Library/LaunchAgents/com.splashtop.streamer-for-user.plist

   -    com.splashtop.streamer-for-user

   /Library/LaunchAgents/com.synology.SynoSIMBL.plist

   -    com.synology.SynoSIMBL

   /Library/LaunchAgents/com.synology.SynoSIMBL_RefreshFinder.plist

   -    com.synology.SynoSIMBL_RefreshFinder

   /Library/LaunchAgents/com.wyse.MacCompanion.plist

   -    com.wyse.MacCompanion

   /Library/LaunchAgents/org.macosforge.xquartz.startx.plist

   -    org.macosforge.xquartz.startx

   /Library/LaunchDaemons/com.adobe.fpsaud.plist

   -    com.adobe.fpsaud

   /Library/LaunchDaemons/com.apple.serverd.plist

   -    com.apple.serverd

   /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

   -    com.microsoft.office.licensing.helper

   /Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist

   -    com.oracle.java.JavaUpdateHelper

   /Library/LaunchDaemons/com.senstic.DPA.PocketCamAssistant.plist

   -    com.senstic.DPA.PocketCamAssistant

   /Library/LaunchDaemons/com.senstic.PocketCam.DriverReloader.plist

   -    com.senstic.PocketCam.DriverReloader

   /Library/LaunchDaemons/com.splashtop.streamer-daemon.plist

   -    com.splashtop.streamer-daemon

   /Library/LaunchDaemons/com.splashtop.streamer-srioframebuffer.plist

   -    com.splashtop.streamer-srioframebuffer

   /Library/LaunchDaemons/com.voddler.vnetd.plist

   -    com.voddler.vnetd

   /Library/LaunchDaemons/com.wyse.PocketCloud.plist

   -    com.wyse.PocketCloud

   /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist

   -    org.macosforge.xquartz.privileged_startx

   Library/LaunchAgents/com.apple.serveralertproxy.plist

   -    com.apple.serveralertproxy

   Library/LaunchAgents/com.erikhinterbichler.HeraldLaunchAgent.plist

   -    com.erikhinterbichler.HeraldLaunchAgent

   Library/LaunchAgents/com.google.Chrome.framework.plist

   -    com.google.Chrome.framework.service_process/Volumes/Data_HD/JUSSI/Library/Appli cation_Support/Google/Chrome

   Library/LaunchAgents/com.google.GoogleContactSyncAgent.plist

   -    com.google.GoogleContactSyncAgent

   Library/LaunchAgents/com.google.keystone.agent.plist

   -    com.google.keystone.user.agent

   Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist

   -    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher

   Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.scheduledScan.plist

   -    com.macpaw.CleanMyMac2Helper.scheduledScan

   Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.trashWatcher.plist

   -    com.macpaw.CleanMyMac2Helper.trashWatcher

   Library/LaunchAgents/com.synology.CloudStation.plist

   -    N/A

   Library/LaunchAgents/de.gira.os.connect.plist

   -    N/A

 

Startup items

 

   /Library/StartupItems/BRESINKx86Monitoring/BRESINKx86Monitoring

   /Library/StartupItems/BRESINKx86Monitoring/BRESINKx86Monitoring.kext/Contents/I nfo.plist

   /Library/StartupItems/BRESINKx86Monitoring/BRESINKx86Monitoring.kext/Contents/M acOS/BRESINKx86Monitoring

   /Library/StartupItems/BRESINKx86Monitoring/StartupParameters.plist: Permission denied

   /Library/StartupItems/ChmodBPF/ChmodBPF

   /Library/StartupItems/ChmodBPF/StartupParameters.plist

 

Bundles

 

   /Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

   -    net.telestream.wmv.import

   /Library/Internet Plug-Ins/DirectorShockwave.plugin

   -    com.adobe.shockwave.pluginshim

   /Library/Internet Plug-Ins/Flash Player.plugin

   -    N/A

   /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

   -    net.telestream.wmv.plugin

   /Library/Internet Plug-Ins/iPhotoPhotocast.plugin

   -    com.apple.plugin.iPhotoPhotocast

   /Library/Internet Plug-Ins/JavaAppletPlugin.plugin

   -    com.oracle.java.JavaAppletPlugin

   /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

   -    com.microsoft.sharepoint.browserplugin

   /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

   -    com.microsoft.sharepoint.webkitplugin

   /Library/Internet Plug-Ins/Silverlight.plugin

   -    com.microsoft.SilverlightPlugin

   /Library/Internet Plug-Ins/Unity Web Player.plugin

   -    com.unity.UnityWebPlayer

   /Library/PreferencePanes/Box Sync.prefPane

   -    net.box.sync.preferences

   /Library/PreferencePanes/Flash Player.prefPane

   -    com.adobe.flashplayerpreferences

   /Library/PreferencePanes/Flip4Mac WMV.prefPane

   -    net.telestream.wmv.prefpane

   /Library/PreferencePanes/VoddlerNet.prefPane

   -    com.voddler.VoddlerNet

   /Library/QuickTime/Flip4Mac WMV Advanced.component

   -    net.telestream.wmv.advanced

   /Library/QuickTime/Flip4Mac WMV Export.component

   -    net.telestream.wmv.export

   /Library/QuickTime/Flip4Mac WMV Import.component

   -    net.telestream.wmv.import

   /Library/QuickTime/macam.component

   -    net.sourceforge.webcam-osx.common

   /Library/QuickTime/ManyCamVDig_RGB.component

   -    com.manycamllc.ManyCamVideoDigitizer_RGB

   /Library/QuickTime/ManyCamVDig_YCbCr.component

   -    com.manycamllc.ManyCamVideoDigitizer_YCbCr

   /Library/QuickTime/PocketCam.component

   -    com.senstic.pocketcam

   /Library/ScriptingAdditions/SynoCxtMenuSIMBL.osax

   -    net.culater.SynoCxtMenuSIMBL.osax

   /Library/ScriptingAdditions/SynoSIMBL.osax

   -    net.culater.SynoSIMBL.osax

   Library/Address Book Plug-Ins/SkypeABDialer.bundle

   -    com.skype.skypeabdialer

   Library/Address Book Plug-Ins/SkypeABSMS.bundle

   -    com.skype.skypeabsms

   Library/Caches/com.apple.Safari/Extensions/Evernote Web Clipper.safariextension

   -    com.evernote.safari.clipper

   Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin

   -    com.Google.GoogleEarthPlugin.plugin

   Library/Internet Plug-Ins/Picasa.plugin

   -    com.google.PicasaPlugin

   Library/Mail/Bundles (Disabled)/Herald.mailbundle

   -    com.erikhinterbichler.Herald

   Library/PreferencePanes/Gira OS Connect.prefPane

   -    de.gira.os.connect.prefpane

   Library/Widgets/Currency Converter.wdgt

   -    net.palple.widget.currencyconverter

 

Apps

 

   /Applications/Dropbox.app

 

Contents of /System/Library/LaunchAgents/com.apple.servernotifyd.plist (XML  document text)

 

   <?xml version="1.0" encoding="UTF-8"?>

   <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

   <plist version="1.0">

   <dict>

       <key>ProgramArguments</key>

       <array>

           <string>/System/Library/Frameworks/ServerNotification.framework/Resources/serve rnotifyd</string>

       </array>

       <key>Label</key>

       <string>com.apple.servernotifyd</string>

       <key>MachServices</key>

       <dict>

           <key>com.apple.servernotifyd</key>

           <string>YES</string>

       </dict>

   </dict>

   </plist>

 

Font issues: 37

 

Bad plists

 

   /Library/Preferences/com.apple.serverd.plist

 

Firewall: On

 

DNS: 208.67.222.222

 

Listeners

 

   launchd: afpovertcp

   launchd: microsoft-ds

   kdc: kerberos

 

Wi-Fi

 

   link auth: none

 

Restricted files: 10

 

Safari extensions

 

   Evernote Web Clipper

 

Widgets

 

   Currency Converter

 

Elapsed time (s): 246

 

 

I do not know if these are of any use, but I would appreciate educated guesses on where to start for a solution.

Mac mini, OS X Mavericks (10.9.4)

Posted on Aug 4, 2014 9:02 AM

Close

Q: Mail crashes after a re-installation of 10.9.4

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Aug 4, 2014 11:04 AM in response to perhetili
    Level 10 (208,000 points)
    Applications
    Aug 4, 2014 11:04 AM in response to perhetili

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION User Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

  • by Eric Root,Solvedanswer

    Eric Root Eric Root Aug 4, 2014 11:30 AM in response to perhetili
    Level 9 (72,904 points)
    iTunes
    Aug 4, 2014 11:30 AM in response to perhetili

    Un-install CleanMyMac 2.

     

    CleanMyMac2 Un-install

  • by perhetili,

    perhetili perhetili Aug 6, 2014 9:02 AM in response to Eric Root
    Level 1 (0 points)
    Aug 6, 2014 9:02 AM in response to Eric Root

    Hi Eric,

     

    I tried your suggestion first, since it was easier. I did uninstall CleanMyMac 2 (which I had not used after the clean installation of os) and rebooted. Bang, mail works! Thank you so much for your suggestion & Linc too for your input.

  • by perhetili,

    perhetili perhetili Aug 6, 2014 9:16 AM in response to perhetili
    Level 1 (0 points)
    Aug 6, 2014 9:16 AM in response to perhetili

    PS. For what it is worth. I cleaned installed 10.9.4 on a MBP running 10.6.8 at the same time and mail worked just fine on that. The MBP did not have CleanMyMac 2 on it.

  • by Eric Root,

    Eric Root Eric Root Aug 6, 2014 9:38 AM in response to perhetili
    Level 9 (72,904 points)
    iTunes
    Aug 6, 2014 9:38 AM in response to perhetili

    You are welcome.