bronxbomba63

Q: 4s not connecting to wifi after latest update?

After the last update, my 4s practically refuses to connect to any of my saved wifi networks.  I'll turn wifi off/on and it will connect for a little while, but then drop the connection and go to 3G.  Anybody else having this issue?

iPhone 4S, iOS 7.1.2

Posted on Aug 5, 2014 6:56 PM

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Q: 4s not connecting to wifi after latest update?

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  • by matt00,

    matt00 Aug 9, 2014 7:45 AM in response to bronxbomba63
    Level 5 (4,015 points)
    Aug 9, 2014 7:45 AM in response to bronxbomba63

    Hey bronxbomb63,

     

     

    Thanks for the question. The following resource outlines the basic troubleshooting steps for Wi-Fi connectivity. I have also included the steps specific to the symptoms you are experiencing:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    1. Be sure you're in range of your Wi-Fi router (access point).

     

    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed,follow these steps.

     

    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

     

    4. Restart your iOS device.

     

    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.

     

    6. Tap  and Forget this Network.

     

    7. Try to connect to your desired Wi-Fi network.

              Note: You may need to enter your Wi-Fi password again if your network requires one.

     

    8. Turn your Wi-Fi router off and on. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.

     

    9. Update your device to the latest version of software.

     

    10. Update your Wi-Fi router to the latest firmware. For AirPort Base Stations, install updates using the AirPort Utility.

     

    [...]

     

    Wi-Fi disconnects or signal strength is less than expected

     

    1. Move closer to the Wi-Fi router (access point).

     

    2. Check for sources of potential interference.

     

    3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.

     

    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including

                        - previously connected Wi-Fi networks and passwords

                        - recently used Bluetooth accessories

                        - VPN and APN settings

     

    Thanks,

     

    Matt M.

  • by andrewparker1979,

    andrewparker1979 andrewparker1979 Aug 11, 2014 1:21 AM in response to bronxbomba63
    Level 1 (0 points)
    Aug 11, 2014 1:21 AM in response to bronxbomba63

    I too have this problem, albeit on an iPhone 5. It doesn't appear that an update was the cause, or at least it didn't start happening directly after any update.

     

    I've attempted all of the above, and have even restored the phone, both to previous backup, and as a new phone. I've also reset my Airport Extreme base station and set the wireless network up again with a new name and password.

     

    I have a MacBook Pro, iPad and iPhone 4s that all connect to the network with no problem.

     

    The phone also won't connect to my work network. It sees the network then looks to attempt but I never get a blue tick next to the network.