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Helpful answers
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Nov 7, 2013 9:56 AM in response to ika66by John Galt,Check Safari's Preferences menu > Extensions pane for any extensions that you do not recognize or want. Uninstall them with the Uninstall button.
Firefox has an equivalent function.
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Nov 7, 2013 12:01 PM in response to ika66by Linc Davis,Please read this whole message before doing anything.This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.Launch the Terminal application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go â–¹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.Step 1Triple-click anywhere in the line of text below on this page to select it:kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -efCopy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.Step 2Repeat with this line:{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -efThis time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.Step 3{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -efStep 4ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -efImportant: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.Step 5osascript -e 'tell application "System Events" to get name of login items' | open -ef
Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.You can then quit Terminal. -
Apr 10, 2014 7:31 AM in response to Linc Davisby celtics3456,Hey, I'm not OP but I was wondering if you could help me with a similar problem. I'm experiencing something similar with his and ad's appearing on Google Chrome & Firefox, despite the fact that I have AdBlock & all the proper things are checked for no ads in both browser. So I took your advice and got screenshots of all 5 steps, maybe you can help?
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Jun 20, 2014 4:37 AM in response to Linc Davisby nay75,Hi, I followed step 1 and this is what the TextEdit window produced
com.AmbrosiaSW.AudioSupport (4.1.2)
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Jun 20, 2014 9:36 AM in response to nay75by Eric Root,Given the age of the original post, you might want to consider starting a new discussion. You can link to this one.
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Jul 9, 2014 4:51 AM in response to ika66by J1008,Hi, First time adding feedback but I bought a new mac only 2 weeks ago and this has been so persistent. I found this tip on another page of Apple support. HERE'S THE PAGE: Re: ads pop up in Safari - how to stop
I downloaded the file and have had no pop ups since.
ADWARE REMOVAL TOOL
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Jul 22, 2014 5:49 AM in response to Linc Davisby Joelle308,Hi, have exact same problem.
Following steps:
Step 1:
com.sophos.nke.swi (9.0.53)
com.sophos.kext.sav (9.0.53)
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Jul 22, 2014 5:52 AM in response to Linc Davisby Joelle308,step 2:
com.vsearch.helper
com.sophos.webd
com.sophos.sxld
com.sophos.scan
com.sophos.notification
com.sophos.intercheck
com.sophos.configuration
com.sophos.autoupdate
com.adobe.fpsaud
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Jul 22, 2014 5:53 AM in response to Linc Davisby Joelle308,Step 3:
com.google.Chrome.40864
com.vsearch.agent
com.sophos.uiserver
com.google.keystone.user.agent
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Jul 22, 2014 5:54 AM in response to Linc Davisby Joelle308,step 4:
/Library/Components:
/Library/Extensions:
ATTOCelerityFC8.kext
ATTOExpressSASHBA2.kext
ATTOExpressSASRAID2.kext
ArcMSR.kext
CalDigitHDProDrv.kext
HighPointIOP.kext
HighPointRR.kext
PromiseSTEX.kext
SoftRAID.kext
SophosNetworkInterceptor.kext
SophosOnAccessInterceptor.kext
/Library/Frameworks:
AEProfiling.framework
AERegistration.framework
AudioMixEngine.framework
NyxAudioAnalysis.framework
PluginManager.framework
SAVI.framework
SUMScanKit.framework
iTunesLibrary.framework
/Library/Input Methods:
/Library/Internet Plug-Ins:
Default Browser.plugin
Flash Player.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
flashplayer.xpt
nsIQTScriptablePlugin.xpt
/Library/Keyboard Layouts:
/Library/LaunchAgents:
com.sophos.uiserver.plist
com.vsearch.agent.plist
/Library/LaunchDaemons:
com.adobe.fpsaud.plist
com.gopro.stereomodestatus.plist
com.sophos.autoupdate.plist
com.sophos.configuration.plist
com.sophos.intercheck.plist
com.sophos.notification.plist
com.sophos.scan.plist
com.sophos.sxld.plist
com.sophos.webd.plist
com.vsearch.daemon.plist
com.vsearch.helper.plist
/Library/PreferencePanes:
Flash Player.prefPane
GoPro.prefPane
/Library/PrivilegedHelperTools:
/Library/QuickLook:
iBooksAuthor.qlgenerator
iWork.qlgenerator
/Library/QuickTime:
AppleIntermediateCodec.component
AppleMPEG2Codec.component
CFHDCompressor.component
CFHDDecompressor.component
/Library/ScriptingAdditions:
/Library/Spotlight:
Microsoft Office.mdimporter
iBooksAuthor.mdimporter
iWork.mdimporter
/Library/StartupItems:
/etc/mach_init.d:
/etc/mach_init_per_login_session.d:
/etc/mach_init_per_user.d:
Library/Fonts:
Library/Input Methods:
.localized
Library/Internet Plug-Ins:
Library/Keyboard Layouts:
Library/LaunchAgents:
com.google.keystone.agent.plist
Library/PreferencePanes:
Library/Services:
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Jul 22, 2014 5:59 AM in response to Joelle308by John Galt,Please start your own discussion: Writing an effective Apple Support Communities question
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Aug 9, 2014 11:26 AM in response to Linc Davisby susansells,iTunesHelper, TuneupMyMac, Dropbox, Mail, Google Drive, Spotify, AdobeResourceSynchronizer