Marco Lora
Level 1 (0 points)

Q: iCloud.com could not reset documents and data.

When I log-in onto iCloud.com => Account => Advanced => Reset Documents & Data, I get this message: Could not reset Documents and Data There was a problem performing the reset. Try again later.

 

I have tried several times but the message remains.

 

Thanks in advance for the support.


iCloud.com_Message.png

iMac, OS X Mavericks (10.9.4)

Posted on Aug 1, 2014 12:51 PM

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Marco Lora

Q: iCloud.com could not reset documents and data.

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  • by Jason L,

    Jason L Jason L Aug 3, 2014 7:14 AM in response to Marco Lora
    Community Specialists
    Aug 3, 2014 7:14 AM in response to Marco Lora

    Hi Marco,

     

    Welcome to Apple Support Communities.

     

    Try contacting iCloud Support, to resolve the issue with Resetting Documents and Data, as suggested in the article linked below.

     

    iCloud: Resetting iCloud Documents & Data service

    http://support.apple.com/kb/HT5824

    When you use an app that stores documents and data in iCloud, changes to those documents should appear on each of your other devices that use the app. If those changes don't appear on your other devices, you may need to reset iCloud Documents & Data.

    First try following the steps for troubleshooting Documents in the Cloud. If those steps don't work, reset iCloud Documents & Data as described below. These steps won't delete your documents and data or affect the changes you've made to them.

    1. If you have documents open on your devices, stop editing the documents and make sure that the edits you made on each device are saved to that device. (Refer to troubleshooting Documents in the Cloud if any of your apps report a document conflict.)
    2. On your computer, go to iCloud.com and sign in with your Apple ID.
    3. Click your account name in the upper-right corner of the page, then choose Account Settings.
    4. Go to Advanced > Reset Documents & Data > Reset Documents and Data, then click Reset and wait for the reset process to complete.
    5. When you're asked to restart your devices, shut down each device that is set up for iCloud documents and data, then restart.

    If you're unable to reset iCloud documents and data, contact iCloud Support.

     

    I hope this helps.

    -Jason

  • by aljawad,

    aljawad aljawad Aug 4, 2014 2:24 AM in response to Marco Lora
    Level 1 (0 points)
    Aug 4, 2014 2:24 AM in response to Marco Lora

    I have the same problem, and at the worst possible time as I'm away home and my main computer and  I need the Numbers / Keynote documents in the cloud and I can't do the reset. The documents - or some of them - appear in generic icons and the updates are frozen :-/

  • by aljawad,

    aljawad aljawad Aug 5, 2014 12:38 AM in response to Marco Lora
    Level 1 (0 points)
    Aug 5, 2014 12:38 AM in response to Marco Lora

    I have the same problem, and at the worst possible time as I'm away home and my main computer and  I need the Numbers / Keynote documents in the cloud and I can't do the reset :-/ The documents - or some of them - appear in generic icons and the updates are frozen

     

    UPDATE: By any chance, have you installed Yosemite (beta), or iOS 8 on any applicable devices? When you log into iCloud.com, are the applications (Numbers / Keynote / Pages) marked "beta"? When you click on any of them do you get the msg: "Sorry, you can't use (the application) with this account right now. You've upgraded this account to iCloud Drive. iCloud Drive will be complete with (the application) for iCloud later this year."

    I had a conversation with Apple support, and it appears that since I installed the public beta of Yosemite, my iCloud account has been upgraded to iCloud Drive, which is currently not fully active.

    I'll attempt to logout of iCloud on the Yosemite device and see what happens next.

  • by nagyattko,

    nagyattko nagyattko Aug 9, 2014 4:44 PM in response to aljawad
    Level 1 (0 points)
    Aug 9, 2014 4:44 PM in response to aljawad

    Same error here. I was a Yosemite beta tester, but as soon as I realized this error I quit. I still have the error... Now I am waiting for helpdesk to make a reset, that's my last hope...

  • by diogofromportugal,

    diogofromportugal diogofromportugal Aug 12, 2014 7:22 AM in response to aljawad
    Level 1 (4 points)
    Aug 12, 2014 7:22 AM in response to aljawad

    I have that exact same problem. Did you resolve it after logout of iCloud on the Yosemite?

  • by nagyattko,

    nagyattko nagyattko Aug 12, 2014 8:03 AM in response to diogofromportugal
    Level 1 (0 points)
    Aug 12, 2014 8:03 AM in response to diogofromportugal

    Absolutely not! My iCloud account is locked and Apple support could not even help. Yesterday I had multiple calls with them. They said they are working on this to free it up and call me back. No answer in the last 24 hrs.

  • by diogofromportugal,

    diogofromportugal diogofromportugal Aug 12, 2014 12:47 PM in response to nagyattko
    Level 1 (4 points)
    Aug 12, 2014 12:47 PM in response to nagyattko

    Do you know if this issue is expected to be automatically resolved with the final version of Yosemite and iOS 8?

  • by nagyattko,

    nagyattko nagyattko Aug 12, 2014 2:05 PM in response to diogofromportugal
    Level 1 (0 points)
    Aug 12, 2014 2:05 PM in response to diogofromportugal

    They said yes, but I would not like to wait until October for a solution...

  • by blueleven,

    blueleven blueleven Aug 14, 2014 5:43 AM in response to Marco Lora
    Level 1 (0 points)
    Aug 14, 2014 5:43 AM in response to Marco Lora

    I have the same problem! Apple said I should try the dev support, but no chance there

  • by workmanlike,

    workmanlike workmanlike Aug 15, 2014 4:46 AM in response to Marco Lora
    Level 1 (0 points)
    Aug 15, 2014 4:46 AM in response to Marco Lora

    I have got same problem. I did upgraded to Yosemite and then downgraded to maverick. However I didn't upgrade my iCloud documents to iCloud drive, so I thought I won't have such a problem... :/

  • by cabavyras,

    cabavyras cabavyras Aug 21, 2014 4:28 PM in response to Marco Lora
    Level 1 (6 points)
    Aug 21, 2014 4:28 PM in response to Marco Lora

    **** me as well... anyone knows why?    

  • by Jacob Rosenfeld1,

    Jacob Rosenfeld1 Jacob Rosenfeld1 Aug 23, 2014 1:02 AM in response to Marco Lora
    Level 1 (5 points)
    Aug 23, 2014 1:02 AM in response to Marco Lora

    I cannot reset either.  I am having all kinds of iCloud sync issues at the moment.  A couple of Apps won't sync between iPad & iPhone or Mac... was hoping an iCloud [documents & data] reset would do the trick, but iCloud.com won't let me.

     

    I was running Yosemite for a brief period (3 days) and opted to go for iCloud Drive as well.  After 3 days, the bugs forced me back to a clean install of Mavericks.  I think that's when I started having sync issues.

  • by nagyattko,

    nagyattko nagyattko Aug 23, 2014 1:31 PM in response to Jacob Rosenfeld1
    Level 1 (0 points)
    Aug 23, 2014 1:31 PM in response to Jacob Rosenfeld1

    Guys forget it... I have talked to 3 different Apple support teams (normal support, developer support and iCloud support). Yesterday a senior iCloud member confirmed that if I have installed Yosemite and allowed it to use iCloud then there is no way to revert it and use it again with Mavericks. So we have to wait until Yosemite comes out and then we might have to call Support again to unlock our locked iCloud accounts to be able to use them again. That's not brilliant Apple... :-(

  • by Jacob Rosenfeld1,

    Jacob Rosenfeld1 Jacob Rosenfeld1 Aug 23, 2014 1:44 PM in response to nagyattko
    Level 1 (5 points)
    Aug 23, 2014 1:44 PM in response to nagyattko

    IS that to say that the only way I'm going to get iCloud to sync properly again would be to install the Developer Edition of Yosemite (again) and run the iOS 8 beta?

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