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hey33brittany

Q: iTunes won't let me transfer some of my music

So I have music that I purchased on my iPhone and I want to transfer it to my iTunes on my computer. It will transfer almost all of my music, except about three albums. It keeps saying I need to authorize my computer, however it is already authorized.

 

I've already tried deauthorized and re-authorizing my computer and it still hasn't worked

 

 

Any help would be awesome!

Thanks

Posted on Aug 11, 2014 8:37 PM

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Q: iTunes won't let me transfer some of my music

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  • by pedro d,

    pedro d pedro d Aug 14, 2014 9:31 AM in response to hey33brittany
    Community Specialists
    Aug 14, 2014 9:31 AM in response to hey33brittany

    Hello there, hey33brittany.

     

    The following Knowledge Base article offers up some great recommendations for the issue you're describing:

     

    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

    http://support.apple.com/kb/TS1389

     

    Although all of the scenarios may be applicable, many folks find that the following section helps resolve their issue most often:

     

         Authorize using the correct account name

    The items you're trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:

    1. Select a purchased song in your library and choose File > Get Info.
    2. Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you'll need to use when authorizing your computer to play this purchase.

    Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.

    If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.

    If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.