Q: IPhone 4s crashes in 7.1 when trying to view photo from camera

My wife and I both have a Verizon 4s (16g and 64g), and we're both experiencing this problem, but only since the iOS 7.1.2 update. That's probably when the bug was introduced; I never had that problem before.

@Amish, it looks like you are now losing that bet as more users with the same problem are coming out of the woodwork!

Went through something similar on 7.0.4 and took it to the Genius Bar.

The attendant pulled put the phone in diagnostic mode, went through the logs and determined that was a corruption in the process.

We restored the phone and re-installed iOS. 20 minutes and not terribly hard to do and bring back if backed up.

Ran some more tests - it worked for a few minutes then the problem resurfaced.

He pulled more logs and saw there could be a possible hardware related issue as well.

Called Apple and they elected to replace the phone.

So, my advice - Restore and if not fixed, Replace..

But you see that it is not EVERY iPhone 4S that is having the problem.

I Just swapped out, under warranty, my 4s for problems with the phone acting dumb. Symptoms so dumb it was like it was possessed and I should have called the Vatican to do an exorcism. Two days into the "new" refurb phone and it's doing what the orig poster is describing. Here is the issue and why eventually all of us are screwed into buying an upgrade. iOS 7 is for 64bit iphones. 4 and 4s are 32bit. Can't play a ps4 game on a ps3 so why would we believe this iOS would work. Guess I will keep making them change phones till either an upgrade is given or...

My wife's  iphone is worse off, hers is a 4 though thankfully still unset warranty as well.

If you restored from a backup and it started doing the same thing, that means something in your backup file is corrupted, or one of your apps is causing the problem. Try restoring as a new device and see if the problems return.

Somebody mentioned the problem only happens when you open the camera from the screen saver; I beg to differ as I took about 400 pictures yesterday, the Apple photo app crashed several times on me in addition to not being able to ever view the photos from the camera app, I had to physically view the camera roll in its respected app each time I wanted to make sure the photos were correct.

Previous phone didn't have this problem. I unfortunately got a refurb that was probably turned in for the camera problem and they simply marked fixed and I got stuck with this worthless piece. Swap out tomorrow for phone number three that will likely have another problem. iOS 7 is not suited for iPhone 4 or 4s. Is simple and basic software that apple knows won't work entirely and I shouldn't have updated. Now I can't go back and apple will force me to either upgrade phones without my want or money to do so or I walk away from apple forever. They could upgrade in good faith but won't like the dogs they are And if a suit ever comes to light I will definitely join.

Hi,

I've also had this issue with my 4S 64GB.  Currently running on iOS 7.1 (didn't want to update to 7.1.2 after it completely crashed my partners phone, losing all her photos - yes she was stupid not to have a backup but a simple update shouldn't result in total loss of data!).

Anyway, I notice the same issue when the phone is locked or unlocked, doesn't always happen.  I'm not always the best at closing down apps, but I did also notice it happens more if I have left a lot of apps open / doesn't happen if there is only the 'desktop' running.  I also noticed that having left the phone for a minute or two, it seemed to sort itself out which to me suggests its a lack of system resources.

I too have only experienced this issue recently which suggests it could be either an app I have since installed or that indeed this is a sympton of the updated iOS.  I don't personally believe its hardware related.

Ben

I have the same issue as the original poster on my iPhone 4S 32 GB running 7.1.2. It seems to only happen to me from the lock screen AND if I try to view the photo immediately after taking it. I find that it's usually okay if I wait a few seconds (imagine, after the phone has looked up and recorded its location) after I take a photo before I view it.

Thanks Gary - I tried that by waiting 10sec after taking the picture, and it still froze.

And also same issue here. On my 4S and my wife's.

different Apps. Different use.

BOth running iOS 7..1.1

i wanted to try 7.1.2 but seems you also have the issue.

THe only possible link : they are both full of pictures. About 1GB left.

IT happens when locked and unlocked.

TOo bad, her iPhone is just 2 years and 1 month. After an unused AppleCare +.

(US phone that they would not repair here in Europe....)

I will restore mine and see if the problme is there when still empty from apps and from pictures.

same problem for me...  in lock mode activate the camera, take a photo then hit view -> hangtastic.

Possible to see or know if it's in the list of items being fixed? 

I'm having the exact same problem only from the lock screen. It completely freezes up the entire phone and forces me to do a "hard" reboot if I snap a photo and then want to view it. It does this close to 90% of the time.

It does sometimes crash just the app if the phone is unlocked, but that I can handle.

I am having the same issue.  Don't recall if it was after the most recent upgrade or the one before, but have had this phone (4S) just over a year and problem didn't happen originally - only started in the past 3 months or so.

Originally it would freeze for just a few seconds to a minute then allow me to view the photo.  Just this week it now completely freezes and requires a hard reboot.

If I go to the Genius bar - won't they charge me to diagnose?