HT201363: About Apple ID security questions

Learn about About Apple ID security questions
krd2000

Q: Security questions?

I just got a new computer & I'm trying to purchase some songs for my phone but I forgot the answers to my security questions (I have 2) and it's saying I have to verify my questions since it's my first time purchasing on a new computer, but I forgot the answers to my security questions? I googled it and it said there's supposed to be a link to send an email to change them but I don't see a link? What do I do?

Posted on Aug 15, 2014 8:25 PM

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Q: Security questions?

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  • by ssschmidt,

    ssschmidt ssschmidt Aug 15, 2014 8:28 PM in response to krd2000
    Level 5 (4,798 points)
    Aug 15, 2014 8:28 PM in response to krd2000

    http://support.apple.com/kb/HT5312

     

     

    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)

     

     

    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.

     

     

    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security

     

     

    HTH