mcoppock

Q: Calendar - Exchange sync issue

I'm having a problem with Calendar and Exchange syncing (my company uses Exchange 2010), with the following error:

 

"Calendar can’t save the event “Item title” to the Exchange server.

 

The account "Exchange" currently can’t be modified. To discard your changes and continue using the version of your calendars that’s on the server, click Revert to Server."

 

The options on the dialog box are:

 

Revert to Server

Try Again

Ignore

 

Syncing in general is working, i.e., items added in either system show up as they should. And, I'm not actually changing anything on the items on my MBA. The error pops up apparently randomly--so far, at least, I haven't been able to identify a pattern. I've checked credentials, which seem to be correct, and I've verified that time zone settings are turned on as I think they're supposed to be.

 

Any ideas?

MacBook Air (13-inch, Mid 2012), OS X Mountain Lion

Posted on Aug 3, 2012 12:42 PM

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Q: Calendar - Exchange sync issue

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  • by SmartPenwin,

    SmartPenwin SmartPenwin Oct 30, 2013 4:35 PM in response to SmartPenwin
    Level 1 (15 points)
    Oct 30, 2013 4:35 PM in response to SmartPenwin

    As stated by dagod, this is an issue since Lion, I remember working in my old white MB w/ Snow Leopard without a single problem within Mail, Address Book and iCal (back then) well, actually the only bug I remember was Mail saving a new version of a note at each update I typed so ending up with 30/40 notes of the same, yet it was easily workarounded by texting anywhere else (stickies, textedit, etc) and just pasting the text in Mail note.

     

    Real problem with this "cannot save to the server" issue is that makes Calendar practically useless when you sync to your enterprise Exchange server. Like Randall Blank I find Calendar great when working too, the new interface is much cleaner, data driven and simple, easy to use (this last is mainly why I have not got back to Outlook even because of this) that is why it is very sad we have to look around for alternatives.

     

    So, as posted before I tried with DAVMail which works very good but has the problem of integration  (ex. it has its own forms to send emails replying to invites) and also it can get very slow when using combined with Mail.app. BusyCal looks like a very good way to go, but it has a cost (not much fortuntately) but both are quite annoying when they cannot connect to the Exchange server (ex. when out of the VPN)

     

    So, I am filling out the bug fix form on the support at http://www.apple.com/feedback/macosx.html in an effort to raise the flag, I invite you all to do it again too.

     

    Regards!

  • by BUICKWILSON,

    BUICKWILSON BUICKWILSON Nov 1, 2013 1:03 PM in response to SmartPenwin
    Level 1 (0 points)
    Nov 1, 2013 1:03 PM in response to SmartPenwin

    I too have this problem.

     

    Prior to Maverick, Mail, Calendar and Reminders worked fine with Exchange.

     

    Upgraded to Maverick and Mail works fine, but Calendars and Reminders do not post new entries, yet my IOS devices continue to be fine with Mail, Calendar and Reminders.

     

    Also I tried another Mac running ML (and wasn't setup for my exchange acount). I added my exchange account to ML, and Mail, Calendar and Reminders work fine - - so it's not the exchange account info that I'm entering and not my exhange having a problem with the old way it worked.

     

    Something happened when Maverick loaded on my Mac Air that caused Calendar and Reminders not to sync with exchange.

     

    I sent a bug report to http://www.apple.com/feedback/macosx.html

  • by funkyputul,

    funkyputul funkyputul Nov 6, 2013 9:35 PM in response to vicko.arocha
    Level 1 (0 points)
    Nov 6, 2013 9:35 PM in response to vicko.arocha

    Same here! iCal is playing ghost with me, seems like it does something in the background but does show any calender entries.

     

    MBP, Exchange 2010.

  • by SmartPenwin,

    SmartPenwin SmartPenwin Nov 6, 2013 9:53 PM in response to mcoppock
    Level 1 (15 points)
    Nov 6, 2013 9:53 PM in response to mcoppock

    Hello all,

     

    Well, just to report that a new release of davmail came out and all became so reliable this time.

     

    Calendar and mail syncs great.

     

    Notes and reminders are not but for me it is not an issue as I use Evernote+Evermemo and Things for those.

     

    Used it for 2 weeks and not slowing down yet.

     

    Apple should take a look on how this amazing open source works when talking to Exchange.

     

    Give it a shot.

  • by DowCo,

    DowCo DowCo Nov 16, 2013 2:20 PM in response to SmartPenwin
    Level 1 (0 points)
    Nov 16, 2013 2:20 PM in response to SmartPenwin

    Any luck syncing Exchange Notes with Apple Mac Notes on Mavericks?

  • by BenIbarra,

    BenIbarra BenIbarra Dec 18, 2013 11:32 AM in response to DowCo
    Level 1 (13 points)
    Photos for Mac
    Dec 18, 2013 11:32 AM in response to DowCo

    Check your time zone and location. That seems to fix mine.

  • by DowCo,

    DowCo DowCo Dec 18, 2013 12:43 PM in response to BenIbarra
    Level 1 (0 points)
    Dec 18, 2013 12:43 PM in response to BenIbarra

    You mean to make sure that both time zone and location are the same on both my Mac and the Exchange account?

     

    I also failed to mention mine is an Exchange hosted on the cloud, the Office 365 kind.

     

    Thanks for writing back.

  • by vicko.arocha,

    vicko.arocha vicko.arocha Jan 21, 2014 10:25 AM in response to DowCo
    Level 1 (0 points)
    Jan 21, 2014 10:25 AM in response to DowCo

    Have you had any luck fixing this problem?

    GPUOD (Gray Pop Up of Death)

     

    Regards,

    Victor

  • by shinynew,

    shinynew shinynew Jan 24, 2014 4:17 PM in response to vicko.arocha
    Level 1 (0 points)
    Jan 24, 2014 4:17 PM in response to vicko.arocha

    I stumbled across this thread after encountering this problem again and looking for a better solution. (I don't know if this solution has already. I didn't read all 9 pages of the thread.)

     

    I believe the problem is related to Apple Calendar being out of sync from the Exchange server. I think this happened when I deleted an invited Google calendar appointment in Apple Calendar. I think the appointment was orphaned since it no longer existed in the Google calendar prior to deleting in Apple Calendar. The problem described in the thread happens to me from time to time. I think it is unavoidable with using Exchange with Apple Calendar.

     

    In the past, I've gone through a multistep process to fix. I just went through a quick method and it appears to work. I believe there is no harm in trying this but I'm not 100%. I've done something similar before based the Apple solution here:

     

    http://support.apple.com/kb/TS2481

     

    1. Close Apple Calendar (click retry and quickly quit)
    2. Hold the Option key while clicking the Go menu in the Finder in order to select the Library folder.
    3. Open the Calendars folder.
    4. Calendar Cache files, including any that also display a -1 (or -2, -3, and so forth) directly after their filename.
    5. Open Calendar
    6. Calendar -> Preferences -> Accounts -> Exchange -> Enable Exchange Calendar
    7. Wait for about 5 minutes for it to resync

     

    I didn't disable the sync services (set the Apple solution) prior to the change so it is possible you could lose something if it happens during this change.

     

    If that fails then go through the full solution procedure.

     

    Good luck.

  • by svencito,

    svencito svencito Feb 26, 2014 4:58 AM in response to shinynew
    Level 1 (18 points)
    Mac OS X
    Feb 26, 2014 4:58 AM in response to shinynew

    All these solutions seem to be pre-Mavericks (incl. the links to Apple's support site). Deleting the cache files in the library and resetting the time zone doesn't do the trick with the exchange server under 10.9.x.

     

    Any help is greatly appreciated.

  • by rldonnell,

    rldonnell rldonnell May 17, 2014 1:38 PM in response to mcoppock
    Level 1 (0 points)
    May 17, 2014 1:38 PM in response to mcoppock

    This is really disappointing. Apple's lack of interest in dealing with this MAIL issue.

     

    I do have a fix....  switched to Outlook as an Exchange client - and shut off Calendar.

     

    That should do it...  but I would rather use MAIL.

  • by myshkin5,

    myshkin5 myshkin5 Aug 15, 2014 9:09 PM in response to rldonnell
    Level 1 (0 points)
    Aug 15, 2014 9:09 PM in response to rldonnell

    No replies here lately and I'm suffering from this bug lately... With a caution about drawing conclusions about cause when it might only be correlation, I did notice that some of my problems seem to be tied to the wifi I was on. I don't usually use my companies wifi but I did a few weeks back and that's about the time this bug popped up again. After suffering for a while, today I noticed that everything seemed to fix itself when I did another sync from the companies wifi. If anyone has seen similar, report back here to see if we can pin this issue down.

     

    Thanks!

  • by SmartPenwin,

    SmartPenwin SmartPenwin Oct 8, 2014 8:04 PM in response to mcoppock
    Level 1 (15 points)
    Oct 8, 2014 8:04 PM in response to mcoppock

    Hi all,

     

    Now I can confirm this is time zone support related issue.

     

    After a while with Outlook, I decided to play around with many of the workarounds posted here and in other forums.

     

    Happens that, when using Mexico City's timezone, it always fails and console message actually *is* related to the TZ issue.

     

    1. If I select "Mexico City" or (of course) I allow Calendar to automatically switch, or disable TZ support, console shows:

    08/10/14 09:45:11.988 p.m. Calendar[1190]: WARNING: -[GEOTimezoneHitMap fileNameAtLongitude:latitude:] no time zone area found

    2. And as expected, creating/modifying an event throws

    08/10/14 09:45:47.564 p.m. CalendarAgent[260]: [com.apple.calendar.store.log.exchange.queue] [error = Error Domain=CalExchangeErrorDomain Code=-3 "Calendar can’t save the event “New Event” to the Exchange server." UserInfo=0x7fa575a72a70 {NSLocalizedFailureReason=There was an error attempting to send your changes to the exchange server., CalFailedOperationKey=<CalExchangeCreateCalendarItemOperation: 0x7fa575ac0ce0>, NSLocalizedDescription=Calendar can’t save the event “New Event” to the Exchange server.}]

     

    Same happens if I select LA, NY,

     

    08/10/14 09:48:46.171 p.m. Calendar[1190]: WARNING: -[GEOTimezoneHitMap fileNameAtLongitude:latitude:] no time zone area found

     

    But Denver, Ciudad Juarez, Memphis, Dallas, Boston. Do work.

     

    For me, Saskatoon don't solve the issue as I need CST, so I used Winnipeg instead. It's been 2 weeks in row with intense calendar working (dragging and dropping tasks from Things, Reminders, Mails) scheduling confcalls, inviting, reviewing availabilities, answering invitations. So far, so good.

     

    Try this and let me know if it worked for you:

         1. Enable TZ support (better w/long names enabled)

         2. Open Console.app and set a filter for "Calendar"

         3. Go to the TZ menu and select a location on your same TZ

         4. Check on Console, if "no time zone area found" appears, then try another location

         5. Once you have a location that works for you, try to start using calendar, it should sync to exchange.

     

    So, Apple, whatever your approach is to set the TZ automatically it is *not* working, and it looks like Exchange is rejecting to create/update/delete any record that lacks of TZ information. It may be using it as part of a key to locate the record. From my point of view this is totally on client side as it is not sending all information that customer needs to fulfill the request. I *do* expect this being solved in first update of Yosemite (or maybe in first release) as this shouldn't be much complicated to solve, its a missing parameter.

     

    Have good one all!!!

  • by Radar026,

    Radar026 Radar026 Oct 17, 2014 9:28 AM in response to mcoppock
    Level 1 (0 points)
    Oct 17, 2014 9:28 AM in response to mcoppock

    This simple fix worked for me

    To fix the issue, it is necessary to go to the Advanced tab of the iCal preferences (iCal -> Prefererences -> Advanced) and enable time zone support. I have OS X 10.9.5

    found at..

    http://sites.utexas.edu/glenmark/2012/02/07/issues-with-ical-saving-calendar-ite ms-to-exchange-in-snow-leopard/

  • by Pascal_Sartoretti,

    Pascal_Sartoretti Pascal_Sartoretti Oct 28, 2014 1:52 PM in response to Radar026
    Level 1 (0 points)
    Oct 28, 2014 1:52 PM in response to Radar026

    The "enable time zone support" did not solve the issue for me.

     

    However, the issue may be linked to time zones : I noticed that birthday events are displayed at the wrong date (1 day later). They are correct on iOS calendar.

     

    Did anybody also see errors with birthdays ?

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