Q: I cannot get itunes to download on my pc

I CANNOT GET iTunes to install!!! I have followed ALL uninstall directions from the Apple site completely to remove all Apple items. I have an HP m8100n, 32 bit pc, running a Vista Home Premium OS, use Mozilla Firefox, have Avast and TuneUp utilities installed. When I go to the Apple site a click on download, my pc immediately changes the window and says "Thanks for downloading itunes." I go to control panel and check and nothing from Apple is there. I check task manager and there is nothing from Apple in the processes. PLEASE HELP!! I just got a new iphone 5c as well. itunes was working about 10 days ago. I have NOT tried a system restore yet. Should I do that now??? PLEASE HELP!!!

Thank you most sincerely,

peace

~~~tricia

i tunes music, Windows 8, from original windowsvista account

Posted on Aug 14, 2014 3:45 PM

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Q: I cannot get itunes to download on my pc

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by pedro d,

pedro d Aug 16, 2014 6:55 AM in response to gordon402
Community Specialists

Aug 16, 2014 6:55 AM in response to gordon402

Hello there, Tricia.

You may have to find the download folder for the browser you are using and launch the installer from there. Another option you may want to try is using another browser to download and install iTunes. The following Knowledge Base article offers up some steps for how to download iTunes using Windows Internet Explorer:

iTunes: Downloading iTunes for Windows using Internet Explorer
http://support.apple.com/kb/TS3212

Thanks for reaching out to Apple Support Communities.

Cheers,
Pedro.
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by gordon402,

gordon402 Aug 16, 2014 11:27 AM in response to pedro d
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Aug 16, 2014 11:27 AM in response to pedro d

OMG!!!! Pedro!!! After sitting here for hours...well iTunes installed thru I E!!!!!

Thank you so much! I hope it stays stable!!!

Thank you and peace
~~~tricia
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by pedro d,

pedro d Aug 16, 2014 11:47 AM in response to gordon402
Community Specialists

Aug 16, 2014 11:47 AM in response to gordon402

Hello again, Tricia.

You're very welcome! I'm glad the information helped you get your issue taken care of and iTunes installed.

Sincerely,
Pedro.
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