okhrim

Q: I got a message "You should down your computer because of a problem"

When I start Mac BookAir, each time I am getting a message "You should down your computer because of a problem". Although there were no problems at all.

 

Thank you,

 

Andrey

MacBook Air (13-inch Mid 2012), OS X Mavericks (10.9.4)

Posted on Aug 15, 2014 11:44 PM

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Q: I got a message "You should down your computer because of a problem"

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  • by baltwo,

    baltwo baltwo Aug 16, 2014 4:04 AM in response to okhrim
    Level 9 (62,256 points)
    Aug 16, 2014 4:04 AM in response to okhrim

    Guessing here, since the message doesn't appear to be complete.

     

    See

    About kernel panics,
    Technical Note TN2063: Understanding and Debugging Kernel Panics,
    Mac OS X Kernel Panic FAQ,
    Resolving Kernel Panics,
    How to troubleshoot a kernel panic, and
    Tutorial: Avoiding and eliminating Kernel panics for more details.

     

    iMac refurb (27-inch Mid 2011), OS X Mavericks (10.9.4), SL & ML, G4 450 MP w/Leopard, 9.2.2

  • by John Galt,

    John Galt John Galt Aug 16, 2014 8:25 AM in response to okhrim
    Level 9 (50,258 points)
    Mac OS X
    Aug 16, 2014 8:25 AM in response to okhrim

    After it restarts, does a dialog box resembling the following appear?

     

    Your computer restarted because of a problem.png

     

    • If it does, click the Report... button, copy the entire text of the report, and paste it in a reply.
    • If it does not, read the following:

     

    Find the Console app - it is in your Utilities folder and looks like this

     

    Screen Shot 2013-10-15 at 1.28.39 AM.png

     

    You can find it by selecting Utilities from the Finder's Go menu.

     

    Open Console.

     

    If the log list column on the left is not already displayed, show the log list by selecting Show Log List from Console's View menu. Click the "reveal triangles" adjacent to User Diagnostic Reports and System Diagnostic Reports.


    Select the most recent crash or kernel panic report. They have names ending in .crash or .panic, respectively. Copy and Paste the text of the report in a reply to this discussion.


    Most of the entries will be cryptic but will contain information you might consider personal such as your Mac's name. If you do not want that information to appear, delete or obscure it when posting your reply. Leave enough information so that the entries can be deciphered.