HT1926: Issues installing iTunes for Windows
Learn about Issues installing iTunes for Windows
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Helpful answers
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Aug 17, 2014 4:04 PM in response to charissafromnewtownby 6abrielle,What does the exact error message??
When you re-installed iTunes did you first uninstall iTunes following these steps ? :
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8 && Removing and Reinstalling iTunes and other software components for Windows XP
Here are a few articles if these are in fact the error messages or issues you are experiencing :
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install or iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
Look forward to hearing back!!