Barbara225

Q: FaceTime will not ring on my Mac, but will on every other device

For some reason about a week ago, my Mac stopped ringing for FaceTime.  FaceTime will ring on every other apple device in the house, but not my Mac.  I've tried every setting change that seems logical, and nothing works.  I see from the forums that lots of other people have this same problem.  Can someone help?  Thanks.

MacBook Pro (17-inch Early 2011), OS X Mavericks (10.9.4)

Posted on Jul 23, 2014 4:16 AM

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Q: FaceTime will not ring on my Mac, but will on every other device

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  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jul 23, 2014 4:44 PM in response to Barbara225
    Level 10 (207,926 points)
    Applications
    Jul 23, 2014 4:44 PM in response to Barbara225

    Are the missed calls going to a phone number or to an email address?

  • by HV,Helpful

    HV HV Aug 19, 2014 6:59 PM in response to Barbara225
    Level 1 (30 points)
    Aug 19, 2014 6:59 PM in response to Barbara225

    I have this same problem too.  iMac and MacBook Air are NOW not ringing when someone is FaceTiming me, yet my iPad and iPhone do ring.  Everything was fine before.

  • by lriphd,

    lriphd lriphd Aug 22, 2014 3:00 PM in response to Barbara225
    Level 1 (0 points)
    Aug 22, 2014 3:00 PM in response to Barbara225

    I have the same problem. I have an iPad Air and and iPhone 5S ... both ring when someone is FaceTiming me ... and I have to run past my computer to grab one of them because I know I will have to pull up FaceTime on my computer. It's not recognizing incoming calls.

  • by BorzBX,

    BorzBX BorzBX Sep 2, 2014 7:37 PM in response to Barbara225
    Level 1 (0 points)
    Sep 2, 2014 7:37 PM in response to Barbara225

    I had been having the exact same problem for a while now. I eventually fixed it by going to System Settings > Sounds, and in the tab Sound effects checking the first box, which says 'Turn on sound effects from user interface' (roughly translated from my non-English Mac). I happened to have this unchecked, maybe you do too.

  • by HV,

    HV HV Sep 2, 2014 8:19 PM in response to BorzBX
    Level 1 (30 points)
    Sep 2, 2014 8:19 PM in response to BorzBX

    It isn't that I can't hear it.  It just won't register that a FT call is coming in.

     

    However, one thing I did do and NOW everything seems to be ok, is a)  log off iMessage and FaceTime from all your OS X and iOS devices, and then b) re-log in to them.  It resets something on the server end. 

     

    (A friend who had iMessage/Messages syncing issues was told to do this and it helped him.)

     

    This seems to have solved my issue.

  • by James Harris9,

    James Harris9 James Harris9 Jul 30, 2016 9:22 PM in response to HV
    Level 1 (4 points)
    Jul 30, 2016 9:22 PM in response to HV

    I and many friends have issues with facetime behaving inconsistently across multiple apple devices. We have tried all the solutions proposed here to no avail. Errors and issues with Apple software is the norm rather than the exception now.

  • by CrayonShinchan,

    CrayonShinchan CrayonShinchan Sep 8, 2016 7:25 AM in response to Barbara225
    Level 1 (4 points)
    Mac App Store
    Sep 8, 2016 7:25 AM in response to Barbara225

    I had this question for the past 9 months.  I have a MacBook Pro and an iMac, calls would forward to my MacBook Pro's FaceTime but not to my iMac, after spending frustrating months not being able to find an answer, I finally went to System Preferences, Notification and checked all the boxes for FaceTime along with banner and lo and behold I called my cell phone from my house phone and it forwarded to both Macs, so just go to System Preferences and have Notifications turned on for you FaceTime...