HT1339: Restoring iPod to factory settings

Learn about Restoring iPod to factory settings

blacksulayman solomon

Level 1 (0 points)

Q: red x on my screen

my ipod classic has stoped working and only red x appears on the screen and i don't remember my ipod serial no so what can i do?

iPod classic, Windows 7

Posted on Aug 18, 2014 5:51 AM

I have this question too

Q: red x on my screen

All replies

Helpful answers

by Jason L,

Jason L Aug 20, 2014 9:56 AM in response to blacksulayman solomon
Community Specialists

Aug 20, 2014 9:56 AM in response to blacksulayman solomon

Hi blacksulayman solomon,

Welcome to Apple Support Communities.

It sounds like your iPod is displaying the Red X icon and you're wondering what the options are. The first article below provides the possible resolutions for this issue and the second will help you find the serial number for your iPod.

iPod Displays a Red "X" Icon
http://support.apple.com/kb/TS1463

iPod: How to find the serial number
http://support.apple.com/kb/HT1459

I hope this helps.
-Jason
Reply options

Link to this post