panterra23

Q: Sound stops working when I try to run anything with audio

I noticed my sound wasn't working, so I did a restart. The "blip" sound when you adjust the volume using F11/F12 would play, but as soon as I tried to run something else (YouTube video, iTunes, etc.), that wouldn't play (just get stuck at whatever point I tried to start it). After that, the blip sound no longer worked either.

 

I have tried the following things already and none of them fixed the problem (all of them reset the "blip" sound, but it always went away again as soon as I tried to play anything):

- running Apple Diagnostics (no problem detected)

- resetting PRAM

- resetting SMC

 

I've checked things as suggested in other message boards … there's no red light in my headphone jack, nor is the sound muted under System Preferences. The problem persists whether headphones are in or not.

 

Thanks in advance for any suggestions!

MacBook Air, OS X Mavericks (10.9.4)

Posted on Aug 20, 2014 11:57 AM

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Q: Sound stops working when I try to run anything with audio

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  • by Linc Davis,Helpful

    Linc Davis Linc Davis Aug 20, 2014 3:33 PM in response to panterra23
    Level 10 (208,037 points)
    Applications
    Aug 20, 2014 3:33 PM in response to panterra23

    There are many possible causes for this issue. Take each of the following steps that you haven't already tried. Some may not apply to your model. Back up all data before making any changes.

    1. Start with the steps recommended in this support article. Don't skip any of the steps. It's the starting point for further efforts to solve the problem.

    2. Run Software Update and make sure you have a fully up-to-date installation of OS X.

    3. If you've installed an application called "Memory Clean" or any other third-party software that is supposed to "clean" or "purge" memory automatically, remove it according to the developer's instructions and restart. You should do that even if the software is not causing the problem, because it's useless.

    4. Other third-party software that has been reported to interfere with sound output includes "Boom" and "Samsung Kies." If applicable, uninstall according to the developer's instructions (not by dragging something to the Trash.)

    5. If an AirPlay device is selected for sound output from iTunes (or from other applications via third-party software such as "Airfoil"), deselect it.

    6. Launch the application "Audio MIDI Setup" by entering the first few letters of its name in a Spotlight search and selecting it in the results (it should be at the top.) Select Built-in Output from the list on the left. If the Mute boxes are checked, uncheck them.

    7. If a red light is visible in the audio-out port when sound should be playing, the internal switch is stuck in the position for digital output. You may be able to free it by inserting and removing a mini-stereo jack of the proper size. Inserting any kind of tool in the port may cause damage that won't be covered by the warranty.

    If there's no red light, the switch may still be stuck in the headphone position. Try to free it the same way.

    8. Disconnect all wired peripherals except keyboard and mouse, if applicable. If more than one display is connected, disconnect all extra ones. Restart and test.

    9. If you have a MacBook Air, turn off Bluetooth and restart.

    10. Start up in safe mode. Don't log in; just restart as usual when the login screen appears. When you do, make sure the words "Safe Boot" do notappear in the login screen. If they do, the system is still in safe mode and sound won't work.

    11. Reset the NVRAM.

    12. Reset the SMC.

    13. Triple-click anywhere in the line below on this page to select it:

    /Library/Preferences/Audio

    Right-click or control-click the highlighted line and select

              Services Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash. Recreate your settings in the Sound preference pane.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

    14. Reinstall OS X after backing up all data.

    15. Make a "Genius" appointment at an Apple Store.

  • by panterra23,

    panterra23 panterra23 Aug 20, 2014 5:05 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 20, 2014 5:05 PM in response to Linc Davis

    Thank you! This is much more thorough than other suggestions I came across by searching. In the meantime, my sound has mysteriously started working again. I have no idea why. But if it quits again, I'll be taking the steps listed above!