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StuFromTheFord
Level 1 (0 points)

Q: Downloaded album - not all songs will play correctly.

I downloaded an album recently from iTunes to my PC. Some songs always skip after playing for only a few seconds. Is there any way I can re-download the whole album? What is my recourse? I can't see a "returns" dept on iTunes!

 

NB I am playing them on the same PC to which they were originally downloaded.

 

Many thanks in advance for any assistance.

 

Stu

Windows 7

Posted on Aug 21, 2014 1:07 PM

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StuFromTheFord

Q: Downloaded album - not all songs will play correctly.

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  • Helpful answers

  • by King_Penguin,Helpful

    King_Penguin King_Penguin Aug 21, 2014 1:12 PM in response to StuFromTheFord
    Level 10 (135,224 points)
    iTunes
    Aug 21, 2014 1:12 PM in response to StuFromTheFord

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes

     

    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' page to contact iTunes Support

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • by StuFromTheFord,

    StuFromTheFord StuFromTheFord Aug 21, 2014 1:16 PM in response to King_Penguin
    Level 1 (0 points)
    Aug 21, 2014 1:16 PM in response to King_Penguin

    Thanks KP for such a quick reply! I already tried that, BUT with only one of the tracks... it still did not show up in the "Not in my library" section in iTunes. (I had closed iTunes previously to make sure the library file was updated).

     

    Perhaps I should try it with the whole album?

     

    NB I am in the UK

     

    Thanks again. Stu

  • by King_Penguin,Helpful

    King_Penguin King_Penguin Aug 21, 2014 11:01 PM in response to StuFromTheFord
    Level 10 (135,224 points)
    iTunes
    Aug 21, 2014 11:01 PM in response to StuFromTheFord

    Does the track show at all on the Purchased screen on the Songs view, and is the album still in the UK store ? If it is still in the store and doesn't show under the 'All' list on that screen then check to see if it's hidden : iTunes Store: Hiding and unhiding purchases.

  • by StuFromTheFord,

    StuFromTheFord StuFromTheFord Aug 22, 2014 6:38 AM in response to King_Penguin
    Level 1 (0 points)
    Aug 22, 2014 6:38 AM in response to King_Penguin

    Thanks for the additional reply - I just opened iTunes (the following day) and the song now DID appear as downloadable via the "purchased" section of the store. Downloaded and playing fine! So maybe it just needed some time?

     

    Anyway, thank you for your advice which confirmed I was trying the right things. Much obliged.

     

    Stu