HT204233: Get help using Find My iPhone

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Richard Citron

Q: OK. Whoever stole my Macbook Pro on 1 August 2014 connected to the internet on 21 August at 12:11 PM according to an email message I received from Apple at 21:11 but no location was listed for the stolen Macbook. Why is not??

OK. Now what? Whoever stole my Macbook Pro on 1 August 2014 connected to the internet on 21 August at 12:11 PM according to an email message I received from Apple at 21:11 ... but no location was listed for the stolen Macbook. I thought that Find my iPhone etc would list the location. So did the police. When I did the police report of the theft they said to notify them as soon as I received the message from Apple with the location of the stolen Macbook Pro. Obviously without the location the information from Apple is useless them them I (and to me). Is there anyway I can have this information QUICKLY?  My Macbook Pro is model A1278, serial number C02HNGSEDTY3.

 

Stolen Notification.jpg

MacBook & eMac, Mac OS X (10.4.9)

Posted on Aug 22, 2014 1:22 AM

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Q: OK. Whoever stole my Macbook Pro on 1 August 2014 connected to the internet on 21 August at 12:11 PM according to an email message ... more

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  • by K Shaffer,

    K Shaffer K Shaffer Aug 22, 2014 2:27 AM in response to Richard Citron
    Level 6 (14,350 points)
    Desktops
    Aug 22, 2014 2:27 AM in response to Richard Citron

    Perhaps someone was able to boot the computer from an external

    drive or other device and erase it before going online, or disable

    the service from reporting a location.

     

    You should call Apple directly as you will unfortunately not be talking

    to them as a result of posting in these discussion forums online...

     

    Most participants of these Apple Support Communities are end users

    who volunteer time and effort, to varying degrees of success, to help

    (without compensation or expectation, without representing Apple) as

    best as possible. And some of us have more time than others to learn

    of new things and use later or more recent technologies from Apple...

     

    So while I understand the situation and sympathize with your plight,

    there is little to nothing from here that is likely to help resolve the

    issue of lost products & trouble in locating them; especially if it

    may already be hacked or somehow the Find My Mac disabled.

     

    What To Do If Your iDevice or Computer Is Lost or Stolen

     

    Contact Apple:

    http://www.apple.com/contact/

     

    You may already have done the equivalent of this: (site may be un-secure, btw)

    http://www.appleserialnumberinfo.com/Desktop/Stolen/report_stolen_eng.php

     

    Others may be able to post additional information or links to Apple

    Support articles, or the main contact Apple page link (on site)

    where phone numbers are located. I don't have it bookmarked.

     

    Good luck & happy computing!

     

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