Q: Mavericks Outlook 2011 Password Prompt (Solution)
I have a Macbook Pro running Mavericks. Outlook 2011 kept pushing the password prompt to the screen. I have searched and searched for a solution. I have seen the following solutions offered:
- Issues with Keychain corruption
- Outlook autodiscovery
- Deleting files
- Reinstalling Outlook
- Reinstalling Mavericks
I'm not doing any reinstalls because until I installed Mavericks I didn't have Outlook problems. So reinstalling Outlook and the OS was not an option for me because I do so much work on my Mac.
But I'm in IT so I decided to begin to dig deep into this because regardless of the proposed solutions offered there was still someone in the thread say, "I tried this but it didn't work for me." I too was one of them.
The distinction I needed popped into to my face looking at another thread but the user didn't answer the guys question. He simply asked the complaining user, "Are you on wireless, 802.1x?" That was it.
- I was on wireless 802.1x environment.
- Our wireless controller does authenticate to the Active Directory server.
- I did use the iPhone Configuration Utility to create my wifi profile.
- I did import the CAs needed for my profile.
- My profile does work.
- But what about the Exchange portion of my profile?
The Exchange portion of my profile was EMPTY? The password kept coming back because my user/machine level authentication was being managed by my wireless profile. Due to this my profile took responsibility for authenticating to my WIFI connection as well as my Exchange account. In the end the profile seems to takes precedence in the 802.1x authentication.
I went back the iPhone Configuration Utility, clicked on my profile, clicked on the Exchange and filled in my domain\username, my email address, my password and a few other boxes. I exported my profile to my desktop and clicked on it. Since my profile still had the same name I was asked if I wanted to "Overwrite" my existing profile to which I responded, "Yes"
Since yesterday I have not had anymore issues with Outlook or Office Communicator.
To add I still disabled App Nap.
I hope this helps anyone. If you have migrated from MLion to Mavericks running MS Office you will have this problem if you are working in an 802.1x wireless environment.
MacBook Pro, OS X Mavericks (10.9.4)
Posted on Aug 22, 2014 3:43 AM
