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All replies
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Helpful answers
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Oct 2, 2013 12:08 PM in response to 9thomaby Stephisticated,I tried signing out, reboot, signing in. Did not work.
I tried resetting all settings as suggested. Did not work.
Setting the date a year ahead, signing in the app store and then setting the date back to the correct time WORKED. Simple. Thank you @9thoma!
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Dec 22, 2013 3:53 PM in response to bfewellby Capitalsforsizzlesam,Hi,
I had the same problem as you but I managed to fix it by doing the following:
1. Fully turn off your ipad
2. Turn your ipad back on
3. Go to settings> general> restrictions> at the top it will either say enable restrictions or disable restrictions - if it says enable restrictions you will need to talk to apple bout the code - if it says disable restrictions, click on it, type a pin code in, then re-enter the pin code so you will be disabling the restrictions.
After that it should work, if not please reply!
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Jan 30, 2014 11:48 PM in response to bfewellby Vahraz,I tried all above mentioned: reboot iPAD, remove VPN, reset all setting, changing date and time, restrictions on but nothing happened. "Cannot connect iTunes & App Store" still remains! Any other ideas?
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Feb 5, 2014 6:42 AM in response to Vahrazby AndreasMalthe,Hey Vahraz,
I have a sugestion if you have not already fixed the problem..
I had the exact same problem, just go to General - Reset and then Reset til Network conections.
Vola - problem solved (:
Regards M
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Feb 7, 2014 8:05 AM in response to AndreasMaltheby Vahraz,Merci bc AndreasMalthe for your suggestion.I resolved my problem, actually an app had hanged up when iTunes tried to update it before. I found the app, closed it and after that i could sign in to iTunes.
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Mar 19, 2014 6:09 AM in response to timothy.a.cliftonby VarunJaura ,Thanks Timothy , tried that but failed
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Mar 21, 2014 8:41 PM in response to 9thomaby sash68,It worked for me! Just changed the time/year. Thank you!!!!!
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Mar 28, 2014 2:10 PM in response to bfewellby 12glandick2013,All i done was reset my dateand time back to automatic and it worked. what I.O.S do you have on there
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Mar 28, 2014 2:12 PM in response to Minhfromnjby 12glandick2013,That is good.
NOTE!! If you are going to do that, backup anything that needs to be backed up
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Jun 28, 2014 7:55 PM in response to AndreasMaltheby Magneto21,Thanks, AndreasMalthe! Your solution finally worked for me.
I am using iOS 7.1.1 on my iPad. I was not able to connect to the App Store or iTunes. Here are all the steps I tried before yours worked:
1) I set the date forward a year then tried to sign into iTunes. I still could not sign in.
2) I set the date back to automatic. I still could not sign in.
3) I used Reset > Reset All Settings. I still could not sign in. NOTE: this still remembered my Wifi connection and password.
Then I read your post and used the Reset > Reset Network Settings. After my iPad restarted, I had to select my Wifi network and enter my password then I was finally able to login!
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Aug 22, 2014 5:04 AM in response to Capitalsforsizzlesamby olkon,Thanks Capitalsforsizzlesam, your suggestion worked fine for me!
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Aug 28, 2014 1:57 AM in response to bfewellby pkeller1,My story: unable to connect to iTunes Store from iPad or MacBook Pro. All the above suggestions failed to resolve the problem for the iPad. This was using my iPhone with WiFi Personal Hotspot as network. Because the Apple Knowledge Base article on the subject focuses almost exclusively on network issues, I decided to try our network at work, instead of the iPhone. And voilà! worked like a charm, on iPad as well as Mac. So apparently there's something squirrelly going on with the iPhone network connection -- even though all other types of network access seem to work fine.
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Oct 9, 2014 7:33 PM in response to bfewellby hilto3000,It's the date and time........ My GF plays candy crush and keeps changing the date forward.... Set it back to auto and you'll be fine guys.....
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Oct 22, 2014 9:19 AM in response to bfewellby Creeper1243,Plug your ipad into your pc and use the itunes store there worked for me