blackcomb greens

Level 1 (6 points)

iOS Apps

Q: iTunes error message "problems downloading some purchased items"

Every time I update my apps, I receive an error message:

The "11 total errors" increases but as I hit ok the number drops and the updating continues.

Any ideas as to how to solve this error? Thank you

iMac, Mac OS X (10.7.3)

Posted on Aug 20, 2014 4:41 PM

I have this question too

Q: iTunes error message "problems downloading some purchased items"

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by matt00,

matt00 Aug 22, 2014 9:05 AM in response to blackcomb greens
Level 5 (4,015 points)

Aug 22, 2014 9:05 AM in response to blackcomb greens

Hey blackcomb greens,

Thanks for the question. Let’s troubleshoot your iTunes Store connection by using the steps in the following resources:

iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/TS1583

Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368

Thanks,

Matt M.
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by blackcomb greens,

blackcomb greens Aug 22, 2014 4:06 PM in response to matt00
Level 1 (6 points)

iOS Apps

Aug 22, 2014 4:06 PM in response to matt00

I thank you for responding but neither resource helps:

(a) I am not receiving "Error (-50)"

(b) I am able to connect to the store to download apps, purchased songs, etc.

I attach an expanded view of the error message. These are the same 11 items that appear; as stated the number grows but reduces to these 11 as I hit "OK". None of the items identified are purchases that I have made.

Any ideas?

Thank you
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by matt00,

matt00 Aug 23, 2014 9:12 AM in response to blackcomb greens
Level 5 (4,015 points)

Aug 23, 2014 9:12 AM in response to blackcomb greens

Hey backcomb greens,

Thanks for the follow up. The following resource provides information on specific iTunes Store errors. If you are unable to locate the error message you are receiving, you can contact Apple for support:

iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297

Additional Information

If your issue is unresolved, contact Apple for support and to discuss your support coverage.

Thanks,

Matt M.
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by blackcomb greens,

blackcomb greens Aug 23, 2014 5:50 PM in response to matt00
Level 1 (6 points)

iOS Apps

Aug 23, 2014 5:50 PM in response to matt00

Thanks for the advice which led me toWhat is unknown error (8268) - songs will not download from iTunes.

Plainly the issue is a common problem and unresolved by Apple.

The suggested fix seems to have provided a solution; at least for me and for now.

Thank you
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