ahsobel

Q: I cannot sync songs to my ipod that have a circle with an i or exclamation point inside.  What is this and what can I do?

I can only sync part of my library to my ipod nano. Any song that is taggged with a circle with an exclamation point inside won't sync. What is this symbol and what can I do?

iPod nano (7th generation), Windows 7

Posted on Aug 22, 2014 12:37 PM

Close

Q: I cannot sync songs to my ipod that have a circle with an i or exclamation point inside.  What is this and what can I do?

  • All replies
  • Helpful answers

  • by Jason L,

    Jason L Jason L Aug 24, 2014 7:46 AM in response to ahsobel
    Community Specialists
    Aug 24, 2014 7:46 AM in response to ahsobel

    Hi ahsobel,

     

    Welcome to Apple Support Communities.

     

    It sounds like some songs have an exclamation point next to them and you aren't able to sync them to iTunes. The article linked below provides more information about the symbol next to the songs and help find the missing tracks.

     

    iTunes: Finding lost media and downloads

    http://support.apple.com/kb/TS1408

     

    I hope this helps.

    -Jason

  • by turingtest2,

    turingtest2 turingtest2 Aug 24, 2014 10:12 AM in response to ahsobel
    Level 10 (87,811 points)
    Apple TV
    Aug 24, 2014 10:12 AM in response to ahsobel

    The "missing file" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.

     

    Select a track with an exclamation mark, use Ctrl-I to get info, then say no when asked to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions. I can provide a step by step guide if you give me the two paths.

     

    In some cases iTunes may be able to repair itself if you go through the same steps and locate the lost track. It may then offer to attempt to automatically fix other broken links. Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.

     

    tt2