frustratedmacgirl

Q: Computer keeps restarting/sending error reports when on the internet

My macbook pro has been acting weird for a week or so. I'll be on the internet and then it will randomly shut down safari or google chrome and send an error report message. This also just started happening with my iPhoto and iTunes as well. Sometimes my computer will just shut off completely and restart with a message saying there was a problem and it had to shut down. It seems like there is some bug or maybe a third party add on I need to get off?!

Please help!!! Below I'll past the body of the error report when the computer shut off and said there was a problem with OS X.

Thank you!!!

MacBook Pro

Posted on Aug 24, 2014 9:19 PM

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Q: Computer keeps restarting/sending error reports when on the internet

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  • by frustratedmacgirl,

    frustratedmacgirl frustratedmacgirl Aug 24, 2014 9:20 PM in response to frustratedmacgirl
    Level 1 (0 points)
    Aug 24, 2014 9:20 PM in response to frustratedmacgirl

    Here is the contents of the error report:

     

     

     

     

     

    panic(cpu 0 caller 0xffffff80078526cf): "a freed zone element has been modified: expected 0xdeadbeefdeadbeef but found 0xdeadbeef9eadbeef, bits changed 0x40000000, at offset 448 of 512 in zone: kalloc.512"@/SourceCache/xnu/xnu-2422.110.17/osfmk/kern/zalloc.c:461

    Backtrace (CPU 0), Frame : Return Address

    0xffffff80a0ceb860 : 0xffffff8007822f79

    0xffffff80a0ceb8e0 : 0xffffff80078526cf

    0xffffff80a0ceb940 : 0xffffff8007851dc9

    0xffffff80a0ceba40 : 0xffffff800782aa3f

    0xffffff80a0ceba70 : 0xffffff8007c8642f

    0xffffff80a0ceba90 : 0xffffff7f891b41a8

    0xffffff80a0cebac0 : 0xffffff7f891c94bd

    0xffffff80a0cebb20 : 0xffffff7f891ca59a

    0xffffff80a0cebb70 : 0xffffff8007ccf9ca

    0xffffff80a0cebb90 : 0xffffff8007cd052e

    0xffffff80a0cebbf0 : 0xffffff8007ccdf7f

    0xffffff80a0cebd40 : 0xffffff80078b6998

    0xffffff80a0cebe50 : 0xffffff8007826bc1

    0xffffff80a0cebe80 : 0xffffff80078139c5

    0xffffff80a0cebef0 : 0xffffff800781e013

    0xffffff80a0cebf70 : 0xffffff80078c9b8d

    0xffffff80a0cebfb0 : 0xffffff80078f3f66

          Kernel Extensions in backtrace:

             com.apple.driver.AppleIntelHD3000Graphics(8.2.4)[2C12460F-E7CD-3459-A1B6-D62A54 9EC7C6]@0xffffff7f891ae000->0xffffff7f8920ffff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f87ebe000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f88700000

     

     

    BSD process name corresponding to current thread: com.apple.WebKit

     

     

    Mac OS version:

    13E28

     

     

    Kernel version:

    Darwin Kernel Version 13.3.0: Tue Jun  3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

    Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8

    Kernel slide:     0x0000000007600000

    Kernel text base: 0xffffff8007800000

    System model name: MacBookPro8,1

     

     

    System uptime in nanoseconds: 787307686140

    last loaded kext at 270710450912: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8817f000, size 65536)

    last unloaded kext at 331794656434: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f88475000, size 65536)

    loaded kexts:

    com.apple.driver.AudioAUUC 1.60

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.AGPM 100.14.28

    com.apple.filesystems.autofs 3.0

    com.apple.iokit.IOBluetoothSerialManager 4.2.6f1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleMikeyDriver 2.6.3f4

    com.apple.driver.AppleHDA 2.6.3f4

    com.apple.iokit.IOUserEthernet 1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.ApplePolicyControl 3.6.22

    com.apple.driver.AppleUpstreamUserClient 3.5.13

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1

    com.apple.driver.AppleSMCLMU 2.0.4d1

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleThunderboltIP 1.1.2

    com.apple.driver.AppleIntelHD3000Graphics 8.2.4

    com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4

    com.apple.driver.AppleBacklight 170.3.5

    com.apple.driver.AppleMCCSControl 1.2.5

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.AppleLPC 1.7.0

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.driver.AppleIRController 325.7

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 35

    com.apple.iokit.SCSITaskUserClient 3.6.6

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.6.0

    com.apple.driver.AppleUSBHub 683.4.0

    com.apple.driver.AirPort.Brcm4331 700.20.22

    com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

    com.apple.driver.AppleFWOHCI 5.0.2

    com.apple.driver.AppleSDXC 1.5.2

    com.apple.driver.AppleAHCIPort 3.0.5

    com.apple.driver.AppleUSBEHCI 660.4.0

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 2.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 2.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

    com.apple.nke.applicationfirewall 153

    com.apple.security.quarantine 3

    com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

    com.apple.AppleGraphicsDeviceControl 3.6.22

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 10.0.7

    com.apple.driver.DspFuncLib 2.6.3f4

    com.apple.vecLib.kext 1.0.0

    com.apple.iokit.IOAudioFamily 1.9.7fc2

    com.apple.kext.OSvKernDSPLib 1.14

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.iokit.IOSurface 91.1

    com.apple.iokit.IOBluetoothFamily 4.2.6f1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.driver.AppleGraphicsControl 3.6.22

    com.apple.driver.AppleBacklightExpert 1.0.4

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMBusController 1.0.12d1

    com.apple.driver.AppleHDAController 2.6.3f4

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOHDAFamily 2.6.3f4

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.IOPlatformPluginFamily 5.7.1d6

    com.apple.driver.AppleSMC 3.1.8

    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

    com.apple.driver.AppleUSBMultitouch 240.9

    com.apple.driver.AppleUSBMergeNub 650.4.0

    com.apple.iokit.IOUSBHIDDriver 660.4.0

    com.apple.driver.AppleUSBComposite 656.4.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

    com.apple.iokit.IOBDStorageFamily 1.7

    com.apple.iokit.IODVDStorageFamily 1.7.1

    com.apple.iokit.IOCDStorageFamily 1.7.1

    com.apple.iokit.IOAHCISerialATAPI 2.6.1

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

    com.apple.driver.AppleThunderboltNHI 2.0.1

    com.apple.iokit.IOThunderboltFamily 3.3.1

    com.apple.iokit.IO80211Family 640.36

    com.apple.iokit.IOUSBUserClient 660.4.2

    com.apple.iokit.IOEthernetAVBController 1.0.3b4

    com.apple.driver.mDNSOffloadUserClient 1.0.1b5

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOFireWireFamily 4.5.5

    com.apple.iokit.IOAHCIFamily 2.6.5

    com.apple.iokit.IOUSBFamily 683.4.0

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 278.11.1

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.security.TMSafetyNet 7

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.DiskImages 371.1

    com.apple.iokit.IOStorageFamily 1.9

    com.apple.iokit.IOReportFamily 23

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 2.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0

    com.apple.kec.pthread 1

  • by griff w,

    griff w griff w Aug 27, 2014 8:57 AM in response to frustratedmacgirl
    Level 4 (3,496 points)
    Aug 27, 2014 8:57 AM in response to frustratedmacgirl

    HI there frustratedmacgirl,

     

    It looks like you may be experiencing kernel panics. You may find the troubleshooting steps toward the bottom of the article below helpful.

     

    OS X: About kernel panics

    http://support.apple.com/kb/TS3742

     

    Please keep this in mind:

    Troubleshooting a recurring kernel panic

    Diagnosing a recurring kernel panic can be difficult. If you would like to avoid this process, or do not know how to perform any of the following steps, consider bringing the Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for assistance. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).

    Hope that helps,

    Griff W.