William Sturdevant

Q: Refund Quicken 2015 for Mac

I just purchased Quicken 2015 from the Mac App Store.  After it downloaded and installed, I opened it and started to look at the new features.  Suddenly, I wanted to know how I could run the new version and my old version (Quicken 2007) at the same time so I could carefully migrate.

 

So I went to the Intuit web site to try to find out how to contact someone.  It was there that I found out that the single most important feature I need in Quicken, paying bills from within Quicken, has been eliminated and I must "vote" to have it re-included!!!  The product is useless to me and I want to find out how I can get it off my Mac and get my money back!!!

iMac, OS X Mavericks (10.9.4)

Posted on Aug 24, 2014 11:31 AM

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Q: Refund Quicken 2015 for Mac

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  • by FoxFifth,

    FoxFifth FoxFifth Aug 24, 2014 1:41 PM in response to William Sturdevant
    Level 7 (26,330 points)
    iPhone
    Aug 24, 2014 1:41 PM in response to William Sturdevant

    The following quotation from Mac App Store: Frequently Asked Questions (FAQ) may help:

    What is the Mac App Store refund policy?

    If you experience a technical issue with an app, first contact the developer of the app for assistance. Their support contact information can be found on the app's page in the Mac App Store. If that does not resolve the issue, contact Mac App Store Customer Support.

  • by FoxFifth,

    FoxFifth FoxFifth Aug 24, 2014 1:49 PM in response to William Sturdevant
    Level 7 (26,330 points)
    iPhone
    Aug 24, 2014 1:49 PM in response to William Sturdevant

    Also, if you haven't already, you may want to take a look at iBank: http://www.iggsoftware.com/ibank/

    I moved to it from Quicken and like it. The major downside is that there is a definite learning curve if you are used to Quicken.

    They have a 30 day free trial at the link above.

  • by William Sturdevant,

    William Sturdevant William Sturdevant Aug 25, 2014 6:19 AM in response to FoxFifth
    Level 1 (5 points)
    Aug 25, 2014 6:19 AM in response to FoxFifth

    I really do not want to stop using Quicken, and probably will stick with Quicken 2007 until it will no longer run on my Mac.  I just wish Intuit will stop releasing new and improved versions of software that eliminate features!

     

    Out of curiosity, I did use your link and went to the iBank site and did a quick scan of the User Manual.  I did not see something I was looking for, so perhaps you could tell me how it is done:  How do I send an instruction to a bank to present a payment from one of my checking accounts, either in electronic or in paper check form, to a business I need to pay, on the date I want the payment to arrive?  Or, rather than "How do I", how about just "Can I"?

     

    The important thing is the electronic transfer or the paper check should arrive at the payee's location on the date I specify, just as if I sent a check in the mail and the mail arrived on exactly the day I intended it to.  The money should not be deducted from my account any time earlier than the date I specify.

  • by FoxFifth,Helpful

    FoxFifth FoxFifth Aug 25, 2014 8:26 AM in response to William Sturdevant
    Level 7 (26,330 points)
    iPhone
    Aug 25, 2014 8:26 AM in response to William Sturdevant

    iBank includes online Bill Pay. It is described beginning on page 179 of the user manual.

     

    No bill pay software, including Quicken, can guarantee everything you ask for in the last paragraph. Much of that is dependent on your particular bank. For example every bank does not process payments to every business electronically so they frequently use paper checks and the mail. I use Wells Fargo bill pay and for a large percentage of my payments Wells Fargo prints a paper check and mails the check. Wells Fargo bill pay allows me to specify a "Send On" date. The "Deliver By" date is estimated and in most cases is 2 days later for payments they process electronically and 5 days later for payments they send by mail. Money is deducted from my account on the "Send on" date. Again, that is Wells Fargo and your bank may handle bill pay differently.

     

    Following is an excerpt of iBanks manual from the Bill Pay section:

    "Next, enter a due date for the payment. By default, iBank shows the earliest date for which your bank can guarantee delivery. As long as you enter a date that is no earlier than the default, iBank will ensure that the payment is received on or before the date you enter. Enter a category for the transaction or click the “Add Split” button to split the transaction and assign multiple categories. Enter the payment amount and any notes you want to be submitted with the payment, then click “Continue” to proceed.

    "Each bank handles online payments differently. Some banks wait until the payment’s due date before withdrawing funds, some process the payment on the same date you submit it, and some choose a date in between. Contact your bank to learn more about how it handles online bill payments."

     

     

    I also just discovered that Quicken has an Online bill pay service for $9.95 a month. Not sure how that relates to bill pay features in their software and seems expensive for something most banks offer directly for no charge, although I guess it would save time if you didn't have software such as iBank and had multiple checking accounts.

     

    Related to your first post -- were you able to get a refund for your purchase?

  • by William Sturdevant,

    William Sturdevant William Sturdevant Aug 25, 2014 11:47 AM in response to FoxFifth
    Level 1 (5 points)
    Aug 25, 2014 11:47 AM in response to FoxFifth

    I know no software can "guarantee" what I was talking about, but Quicken working in conjunction with Wells Fargo comes pretty close, or at least close enough to satisfy me for quite a few years.

     

    I interact with Wells Fargo directly from Quicken.  Quicken tells me I must schedule payments to be made from my checking account at least 5 days before the payment is due.  Generally, whether Wells Fargo makes an electronic payment or sends a paper check so it arrives within a day or so prior to the date I specify, and I always specify a date a couple of days before the actual due date, just to be sure.

     

    My concern is best illustrated with a relatively simple example:  Suppose I have $1,000 in my checking account on June 1.  I need to send a payment of $1,500 to someone with a due date of June 9.  I schedule the payment on June 3 to be presented to the payee on June 8.  I know I will be okay with Quicken/Wells Fargo because I have an automatic deposit of $3,000 coming in on June 6 which will be credited to my account in time for the payment on June 8 (which is one day prior to the actual due date of June 9).

     

    Some bill pay situations would have deducted that $1,500 from my account on June 3, causing me to go into an overdraft situation.  With those bill pay setups, I always have to be sure I have the money in the account 5 days before it is due, which makes controlling cash flow a pain.  (Before I started using Wells Fargo, I actually had a bank go from the scenario I prefer to the one where they deduct the money 5 days before without informing me they were changing their processing method and they bounced about 8 checks on me, causing a bunch of grief!  One of the payments was for my mortgage!)

     

    If iBank would let me continue to work with Wells Fargo the way I do today with Quicken, my bill paying concern would be handled acceptably.  I will look iBank over more thoroughly and possibly consider switching.

     

    Regarding my first post -- yes, the iTunes store will process a credit for the purchase price approximately 5 days from now.  I am quite satisfied.

     

    I am waiting for the answer to the second part of my question, though, and that is how do I uninstall the software without it screwing up the operation of my current version?  I have had a situation in the past where I used an uninstall for a newer version that assumed, incorrectly, that files common to both the new and the old version should be deleted.  It was quite a painful process to put things back the way they were before I installed the newer version.

  • by FoxFifth,Solvedanswer

    FoxFifth FoxFifth Aug 25, 2014 11:58 AM in response to William Sturdevant
    Level 7 (26,330 points)
    iPhone
    Aug 25, 2014 11:58 AM in response to William Sturdevant

    If you were OK with the way the Quicken/Wells Fargo bill pay worked, you will find that iBank/Wells Fargo work exactly the same way as far as the interface between the two and as far as how Wells Fargo handles the timing of the transaction.

     

    iBank software is very good. While the interface between iBank and Wells Fargo is the same as Quicken, it does however have significant differences in how it interfaces with the user. There is a definite learning curve for someone who is used to Quicken and it took me several months of light usage before I grew to really like it.

     

    I can't help on having 2 versions of Quicken installed and wanting to uninstall 1 while insuring no effect on the other. You may want to contact Quicken support.

  • by Dah•veed,

    Dah•veed Dah•veed Aug 25, 2014 12:56 PM in response to William Sturdevant
    Level 7 (34,741 points)
    Mac App Store
    Aug 25, 2014 12:56 PM in response to William Sturdevant

    Suppose I have $1,000 in my checking account on June 1.  I need to send a payment of $1,500 to someone with a due date of June 9.  I schedule the payment on June 3 to be presented to the payee on June 8.  I know I will be okay with Quicken/Wells Fargo because I have an automatic deposit of $3,000 coming in on June 6 which will be credited to my account in time for the payment on June 8 (which is one day prior to the actual due date of June 9).

    I use Wells Fargo Bill Pay and payments scheduled for JUN 3 will be deducted from the balance on 3 JUN, regardless of whether it's an actual check or an electronic transfer.

    As per the Wells Fargo Bill Pay Guarantee;

    "Send On (Date): This is the date that we begin to process the payment to your payee and withdraw funds from your account."

    https://billpay.wellsfargo.com/billpay/ws/howdoi/definitions.html#guarantee

     

    I am waiting for the answer to the second part of my question, though, and that is how do I uninstall the software without it screwing up the operation of my current version?

    The new version should be sandboxed and shouldn't have auxiliary files installed outside of the application bundle. You should be able to drag & drop the new version of the app into the Trash and if it's properly sandboxed it shouldn't have any effect on the older version.

  • by William Sturdevant,

    William Sturdevant William Sturdevant Aug 25, 2014 1:45 PM in response to Dah•veed
    Level 1 (5 points)
    Aug 25, 2014 1:45 PM in response to Dah•veed

    Regarding Wells Fargo Bill Pay, are you talking about Bill Pay on Wells Fargo's web site?  I am talking about scheduling a payment in Quicken and then sending that scheduled payment to Wells Fargo via Quicken's Out Box.  All I can say is payments get to my payees pretty close to the date I tell Quicken to tell Wells Fargo to have them there.

     

    Regarding uninstalling the new version, the operative phrase is "if it's properly sandboxed".  I am nervous based on previous experiences.  I think to play it safe, I will just compress the new app and forget about it.