Q: Kernel panics when using office and an external monitor?
I have a one week old 15-inch, mid 2014 MBP with 2.2 GHz i7, 16 GB ram, Intel Iris Pro graphics, running OS X 10.9.4. I have Microsoft Office 2011 version 14.4.4 installed.
I've been having frequent kernel panics when the machine is hooked up to an external monitor with Microsoft Office running. It's happened with 3 separate external monitors, two of which were hooked up via a mini-displayport to VGA adapter plugged in to my thunderbolt port, and the 3rd with a mini-displayport to HDMI adapter plugged in to the thunderbolt port.
Almost always, this occurs when Office is running and I attempt to watch a video using the VLC 2.1.5 app. In fact, it's very reproducible and happens pretty much every time I try to watch a video with VLC while office is running and connected to an external monitor. However, it did happen once when VLC was not running (but still with Office running and connected to an external monitor).
If this is just an issue of microsoft office for mac being unstable when connected to an external monitor, I can live with that, but I never had this problem with my old 13-inch mid 2011 non-retina MBP. So if this is a hardware issue of some kind, I'm still within the return window, so I'm wondering if I should just return my machine and exchange it for a different one.
Here is a copy of the latest error report after the most recent kernel panic:
| Anonymous UUID: | AC1EE30A-68DF-CF69-547E-2AB16D0C925A |
Wed Aug 27 15:01:27 2014
panic(cpu 2 caller 0xffffff80114dc24e): Kernel trap at 0xffffff80114900c3, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000010, CR3: 0x000000015046107a, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff8017e93798, RCX: 0x0000000000000000, RDX: 0xffffff8011ad0b30
RSP: 0xffffff81fde53890, RBP: 0xffffff81fde53930, RSI: 0x00000000ffffffff, RDI: 0xffffff8032180360
R8: 0x0000000000000001, R9: 0x00000000cccccccd, R10: 0xffffff8011ad1600, R11: 0x0000000000000006
R12: 0xffffff8032180360, R13: 0x0000000000000000, R14: 0x000000000000001a, R15: 0x0000000000000000
RFL: 0x0000000000010286, RIP: 0xffffff80114900c3, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000010, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff81fde53520 : 0xffffff8011422f79
0xffffff81fde535a0 : 0xffffff80114dc24e
0xffffff81fde53770 : 0xffffff80114f3746
0xffffff81fde53790 : 0xffffff80114900c3
0xffffff81fde53930 : 0xffffff8011495c33
0xffffff81fde53960 : 0xffffff801148f39d
0xffffff81fde53990 : 0xffffff801148e5ec
0xffffff81fde539d0 : 0xffffff80114b0175
0xffffff81fde539f0 : 0xffffff8011418df1
0xffffff81fde53a40 : 0xffffff8011426dc2
0xffffff81fde53a60 : 0xffffff8011426bde
0xffffff81fde53a90 : 0xffffff80114139c5
0xffffff81fde53b00 : 0xffffff8011426ee2
0xffffff81fde53b30 : 0xffffff801145f0f1
0xffffff81fde53b70 : 0xffffff80118ba588
0xffffff81fde53ba0 : 0xffffff80118b460d
0xffffff81fde53c00 : 0xffffff7f92f531ea
0xffffff81fde53c20 : 0xffffff7f92f548d6
0xffffff81fde53c40 : 0xffffff7f92f771b1
0xffffff81fde53c70 : 0xffffff7f92f6ca8d
0xffffff81fde53ca0 : 0xffffff7f92f6dd41
0xffffff81fde53cc0 : 0xffffff7f92f6d190
0xffffff81fde53ce0 : 0xffffff7f92f6d236
0xffffff81fde53d10 : 0xffffff80118c9f14
0xffffff81fde53d40 : 0xffffff80114b14f8
0xffffff81fde53d90 : 0xffffff8011426bde
0xffffff81fde53dc0 : 0xffffff80114139c5
0xffffff81fde53e30 : 0xffffff8011426ee2
0xffffff81fde53e60 : 0xffffff801145f0f1
0xffffff81fde53ea0 : 0xffffff801141b3f6
0xffffff81fde53f00 : 0xffffff801141eb8d
0xffffff81fde53f40 : 0xffffff801141d42b
0xffffff81fde53f70 : 0xffffff80114c9b8d
0xffffff81fde53fb0 : 0xffffff80114f3f66
| Kernel Extensions in backtrace: | |
| com.apple.iokit.IOAcceleratorFamily2(98.22)[0EC64777-94B9-32E3-AC03-A2367895744B ]@0xffffff7f92f52000->0xffffff7f92fb6fff | |
| dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f91abe000 | |
| dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9232e000 |
BSD process name corresponding to current thread: VLC
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
| Kernel slide: | 0x0000000011200000 |
Kernel text base: 0xffffff8011400000
System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)
System uptime in nanoseconds: 4698855548462
last loaded kext at 4254599054588: com.apple.driver.AppleMikeyHIDDriver 124 (addr 0xffffff7f934c7000, size 20480)
last unloaded kext at 3098001780732: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f934c7000, size 32768)
loaded kexts:
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.filesystems.afpfs 11.1
com.apple.nke.asp-tcp 8.0.1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleGraphicsDevicePolicy 3.6.22
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.driver.AudioAUUC 1.60
com.apple.driver.ApplePlatformEnabler 2.0.9d6
com.apple.driver.AGPM 100.14.28
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.6.3f4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleCameraInterface 4.26.0
com.apple.driver.AppleIntelHD5000Graphics 8.2.8
com.apple.driver.AppleIntelFramebufferAzul 8.2.8
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AirPort.Brcm4360 842.21.65
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.security.SecureRemotePassword 1.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.22
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IO80211Family 640.36
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro11,2, BootROM MBP112.0138.B07, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.18f10
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256F, 251 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
MacBook Pro with Retina display, OS X Mavericks (10.9.4), 15-inch Mid 2014
Posted on Aug 27, 2014 1:36 PM