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Q: Kernel panics when using office and an external monitor?

I have a one week old 15-inch, mid 2014 MBP with 2.2 GHz i7, 16 GB ram, Intel Iris Pro graphics, running OS X 10.9.4. I have Microsoft Office 2011 version 14.4.4 installed.

 

I've been having frequent kernel panics when the machine is hooked up to an external monitor with Microsoft Office running. It's happened with 3 separate external monitors, two of which were hooked up via a mini-displayport to VGA adapter plugged in to my thunderbolt port, and the 3rd with a mini-displayport to HDMI adapter plugged in to the thunderbolt port.

 

Almost always, this occurs when Office is running and I attempt to watch a video using the VLC 2.1.5 app. In fact, it's very reproducible and happens pretty much every time I try to watch a video with VLC while office is running and connected to an external monitor. However, it did happen once when VLC was not running (but still with Office running and connected to an external monitor).

 

If this is just an issue of microsoft office for mac being unstable when connected to an external monitor, I can live with that, but I never had this problem with my old 13-inch mid 2011 non-retina MBP. So if this is a hardware issue of some kind, I'm still within the return window, so I'm wondering if I should just return my machine and exchange it for a different one.

 

Here is a copy of the latest error report after the most recent kernel panic:

 

Anonymous UUID:   AC1EE30A-68DF-CF69-547E-2AB16D0C925A

 

Wed Aug 27 15:01:27 2014

panic(cpu 2 caller 0xffffff80114dc24e): Kernel trap at 0xffffff80114900c3, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000010, CR3: 0x000000015046107a, CR4: 0x00000000001606e0

RAX: 0x0000000000000000, RBX: 0xffffff8017e93798, RCX: 0x0000000000000000, RDX: 0xffffff8011ad0b30

RSP: 0xffffff81fde53890, RBP: 0xffffff81fde53930, RSI: 0x00000000ffffffff, RDI: 0xffffff8032180360

R8:  0x0000000000000001, R9:  0x00000000cccccccd, R10: 0xffffff8011ad1600, R11: 0x0000000000000006

R12: 0xffffff8032180360, R13: 0x0000000000000000, R14: 0x000000000000001a, R15: 0x0000000000000000

RFL: 0x0000000000010286, RIP: 0xffffff80114900c3, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000000000000010, Error code: 0x0000000000000000, Fault CPU: 0x2

 

Backtrace (CPU 2), Frame : Return Address

0xffffff81fde53520 : 0xffffff8011422f79

0xffffff81fde535a0 : 0xffffff80114dc24e

0xffffff81fde53770 : 0xffffff80114f3746

0xffffff81fde53790 : 0xffffff80114900c3

0xffffff81fde53930 : 0xffffff8011495c33

0xffffff81fde53960 : 0xffffff801148f39d

0xffffff81fde53990 : 0xffffff801148e5ec

0xffffff81fde539d0 : 0xffffff80114b0175

0xffffff81fde539f0 : 0xffffff8011418df1

0xffffff81fde53a40 : 0xffffff8011426dc2

0xffffff81fde53a60 : 0xffffff8011426bde

0xffffff81fde53a90 : 0xffffff80114139c5

0xffffff81fde53b00 : 0xffffff8011426ee2

0xffffff81fde53b30 : 0xffffff801145f0f1

0xffffff81fde53b70 : 0xffffff80118ba588

0xffffff81fde53ba0 : 0xffffff80118b460d

0xffffff81fde53c00 : 0xffffff7f92f531ea

0xffffff81fde53c20 : 0xffffff7f92f548d6

0xffffff81fde53c40 : 0xffffff7f92f771b1

0xffffff81fde53c70 : 0xffffff7f92f6ca8d

0xffffff81fde53ca0 : 0xffffff7f92f6dd41

0xffffff81fde53cc0 : 0xffffff7f92f6d190

0xffffff81fde53ce0 : 0xffffff7f92f6d236

0xffffff81fde53d10 : 0xffffff80118c9f14

0xffffff81fde53d40 : 0xffffff80114b14f8

0xffffff81fde53d90 : 0xffffff8011426bde

0xffffff81fde53dc0 : 0xffffff80114139c5

0xffffff81fde53e30 : 0xffffff8011426ee2

0xffffff81fde53e60 : 0xffffff801145f0f1

0xffffff81fde53ea0 : 0xffffff801141b3f6

0xffffff81fde53f00 : 0xffffff801141eb8d

0xffffff81fde53f40 : 0xffffff801141d42b

0xffffff81fde53f70 : 0xffffff80114c9b8d

0xffffff81fde53fb0 : 0xffffff80114f3f66

  Kernel Extensions in backtrace:
     com.apple.iokit.IOAcceleratorFamily2(98.22)[0EC64777-94B9-32E3-AC03-A2367895744B ]@0xffffff7f92f52000->0xffffff7f92fb6fff
        dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f91abe000
        dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9232e000

 

BSD process name corresponding to current thread: VLC

 

Mac OS version:

13E28

 

Kernel version:

Darwin Kernel Version 13.3.0: Tue Jun  3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8

Kernel slide: 0x0000000011200000

Kernel text base: 0xffffff8011400000

System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)

 

System uptime in nanoseconds: 4698855548462

last loaded kext at 4254599054588: com.apple.driver.AppleMikeyHIDDriver    124 (addr 0xffffff7f934c7000, size 20480)

last unloaded kext at 3098001780732: com.apple.driver.AppleIntelMCEReporter    104 (addr 0xffffff7f934c7000, size 32768)

loaded kexts:

com.apple.driver.AppleMikeyHIDDriver    124

com.apple.filesystems.afpfs    11.1

com.apple.nke.asp-tcp    8.0.1

com.apple.filesystems.autofs    3.0

com.apple.driver.AppleUpstreamUserClient    3.5.13

com.apple.driver.AppleGraphicsDevicePolicy    3.6.22

com.apple.iokit.IOBluetoothSerialManager    4.2.6f1

com.apple.driver.AudioAUUC    1.60

com.apple.driver.ApplePlatformEnabler    2.0.9d6

com.apple.driver.AGPM    100.14.28

com.apple.driver.X86PlatformShim    1.0.0

com.apple.driver.AppleHDA    2.6.3f4

com.apple.iokit.IOUserEthernet    1.0.0d1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.2.6f1

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.driver.AppleHWAccess    1

com.apple.driver.AppleThunderboltIP    1.1.2

com.apple.driver.AppleBacklight    170.3.5

com.apple.driver.AppleSMCLMU    2.0.4d1

com.apple.driver.AppleLPC    1.7.0

com.apple.driver.AppleMCCSControl    1.2.5

com.apple.driver.AppleCameraInterface    4.26.0

com.apple.driver.AppleIntelHD5000Graphics    8.2.8

com.apple.driver.AppleIntelFramebufferAzul    8.2.8

com.apple.driver.AppleUSBTCButtons    240.2

com.apple.driver.AppleUSBTCKeyboard    240.2

com.apple.driver.AppleUSBCardReader    3.4.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

com.apple.BootCache    35

com.apple.driver.AppleUSBHub    683.4.0

com.apple.driver.XsanFilter    404

com.apple.iokit.IOAHCIBlockStorage    2.6.0

com.apple.driver.AppleAHCIPort    3.0.5

com.apple.driver.AirPort.Brcm4360    842.21.65

com.apple.driver.AppleUSBXHCI    683.4.0

com.apple.driver.AppleSmartBatteryManager    161.0.0

com.apple.driver.AppleACPIButtons    2.0

com.apple.driver.AppleRTC    2.0

com.apple.driver.AppleHPET    1.8

com.apple.driver.AppleSMBIOS    2.1

com.apple.driver.AppleACPIEC    2.0

com.apple.driver.AppleAPIC    1.7

com.apple.nke.applicationfirewall    153

com.apple.security.quarantine    3

com.apple.security.SecureRemotePassword    1.0

com.apple.kext.triggers    1.0

com.apple.iokit.IOSerialFamily    10.0.7

com.apple.driver.DspFuncLib    2.6.3f4

com.apple.vecLib.kext    1.0.0

com.apple.iokit.IOAudioFamily    1.9.7fc2

com.apple.kext.OSvKernDSPLib    1.14

com.apple.iokit.IOBluetoothFamily    4.2.6f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.2.6f1

com.apple.driver.AppleHDAController    2.6.3f4

com.apple.iokit.IOHDAFamily    2.6.3f4

com.apple.driver.AppleBacklightExpert    1.0.4

com.apple.driver.AppleGraphicsControl    3.6.22

com.apple.driver.X86PlatformPlugin    1.0.0

com.apple.driver.AppleSMC    3.1.8

com.apple.driver.IOPlatformPluginFamily    5.7.1d6

com.apple.driver.AppleSMBusController    1.0.12d1

com.apple.iokit.IOSurface    91.1

com.apple.iokit.IONDRVSupport    2.4.1

com.apple.AppleGraphicsDeviceControl    3.6.22

com.apple.iokit.IOAcceleratorFamily2    98.22

com.apple.iokit.IOGraphicsFamily    2.4.1

com.apple.driver.AppleUSBMultitouch    240.9

com.apple.iokit.IOUSBHIDDriver    660.4.0

com.apple.driver.AppleThunderboltDPInAdapter    3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily    3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter    1.4.5

com.apple.iokit.IOSCSIBlockCommandsDevice    3.6.6

com.apple.iokit.IOUSBMassStorageClass    3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily    3.6.6

com.apple.driver.AppleUSBMergeNub    650.4.0

com.apple.driver.AppleUSBComposite    656.4.1

com.apple.iokit.IOUSBUserClient    660.4.2

com.apple.iokit.IOAHCIFamily    2.6.5

com.apple.driver.AppleThunderboltNHI    2.0.1

com.apple.iokit.IOThunderboltFamily    3.3.1

com.apple.iokit.IO80211Family    640.36

com.apple.driver.mDNSOffloadUserClient    1.0.1b5

com.apple.iokit.IONetworkingFamily    3.2

com.apple.iokit.IOUSBFamily    683.4.0

com.apple.driver.AppleEFINVRAM    2.0

com.apple.driver.AppleEFIRuntime    2.0

com.apple.iokit.IOHIDFamily    2.0.0

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.sandbox    278.11.1

com.apple.kext.AppleMatch    1.0.0d1

com.apple.security.TMSafetyNet    7

com.apple.driver.AppleKeyStore    2

com.apple.driver.DiskImages    371.1

com.apple.iokit.IOStorageFamily    1.9

com.apple.iokit.IOReportFamily    23

com.apple.driver.AppleFDEKeyStore    28.30

com.apple.driver.AppleACPIPlatform    2.0

com.apple.iokit.IOPCIFamily    2.9

com.apple.iokit.IOACPIFamily    1.4

com.apple.kec.pthread    1

com.apple.kec.corecrypto    1.0

Model: MacBookPro11,2, BootROM MBP112.0138.B07, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.18f10

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)

Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256F, 251 GB

USB Device: Internal Memory Card Reader

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

MacBook Pro with Retina display, OS X Mavericks (10.9.4), 15-inch Mid 2014

Posted on Aug 27, 2014 1:36 PM

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