denmcm

Q: When I open safari on my iMac I get a computer scan alert, browser cannot open.- Error codes 0x80070424 and 0x80070005  Call 24x7  Customer care 1-888-379-0514 (Toll Free)

When I open safari on my iMac I get a computer scan alert, browser cannot open.- Error codes 0x80070424 and 0x80070005  Call 24x7  Customer care 1-888-379-0514 (Toll Free)  Is this legit what should I do?

iMac, OS X Mavericks (10.9.4), Safari 7.0.6

Posted on Aug 29, 2014 5:06 PM

Close

Q: When I open safari on my iMac I get a computer scan alert, browser cannot open.- Error codes 0x80070424 and 0x80070005  Call ... more

  • All replies
  • Helpful answers

  • by Kappy,

    Kappy Kappy Aug 29, 2014 5:09 PM in response to denmcm
    Level 10 (271,291 points)
    Desktops
    Aug 29, 2014 5:09 PM in response to denmcm

    Helpful Links Regarding Malware Problems

     

    If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and The Safe Mac » Adware Removal Tool. Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.

     

    An excellent link to read is Tom Reed's Mac Malware Guide.

    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.

    See these Apple articles:

     

      Mac OS X Snow Leopard and malware detection

      OS X Lion- Protect your Mac from malware

      OS X Mountain Lion- Protect your Mac from malware

      OS X Mavericks- Protect your Mac from malware

      About file quarantine in OS X

     

    If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)

     

    From user Joe Bailey comes this equally useful advice:

     

    The facts are:

     

    1. There is no anti-malware software that can detect 100% of the malware out there.

    2. There is no anti-malware that can detect anything targeting the Mac because there

         is no Mac malware in the wild, and therefore, no "signatures" to detect.

    3. The very best way to prevent the most attacks is for you as the user to be aware that

         the most successful malware attacks rely on very sophisticated social engineering

         techniques preying on human avarice, ****, and fear.

    4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on

        your computer is intended to entice you to install their malware thinking it is a

        protection against malware.

    5. Some of the anti-malware products on the market are worse than the malware

        from which they purport to protect you.

    6. Be cautious where you go on the internet.

    7. Only download anything from sites you know are safe.

    8. Avoid links you receive in email, always be suspicious even if you get something

        you think is from a friend, but you were not expecting.

    9. If there is any question in your mind, then assume it is malware.

  • by denmcm,

    denmcm denmcm Aug 29, 2014 5:13 PM in response to Kappy
    Level 1 (0 points)
    Aug 29, 2014 5:13 PM in response to Kappy

    Hi Kappy,

    Thanks for the quick reply.   Once I open Safari this computer scan alert message shows and will not allow safari to open.  I can't even get select preferences.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 29, 2014 5:31 PM in response to denmcm
    Level 10 (122,417 points)
    Apple Music
    Aug 29, 2014 5:31 PM in response to denmcm

    If you have another browser installed ...

     

    Download and run the adware removal tool here >   The Safe Mac » Adware Removal Guide

     

    Easy, safe, and only takes a minute or two.

  • by Raindog2,

    Raindog2 Raindog2 Aug 29, 2014 5:57 PM in response to denmcm
    Level 1 (14 points)
    Aug 29, 2014 5:57 PM in response to denmcm

    Isn't it easy enough to check the Apple phone number  I always thought they haven't  changed their number.  When I had to call it was and still is 1-800-MY-APPLE.  Then you know you have a problem and it's a good idea to follow Carolyn's advice. 

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Aug 29, 2014 5:59 PM in response to denmcm
    Level 10 (207,995 points)
    Applications
    Aug 29, 2014 5:59 PM in response to denmcm

    It's not malware. It's a JavaScript scam that only affects your web browser, and only temporarily.

    1. Some of those scam pages can be dismissed very easily. Press command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.

    2. From the Safari menu bar, select

              Safari ▹ Preferences... ▹ Security

    and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.

    Close the malicious window or tab.

    Re-enable JavaScript and close the preferences dialog.

    3. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. From the menu bar, select

              Safari Preferences... Privacy Remove All Website Data

    to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

  • by MadMacs0,

    MadMacs0 MadMacs0 Aug 29, 2014 6:48 PM in response to denmcm
    Level 5 (4,791 points)
    Aug 29, 2014 6:48 PM in response to denmcm

    It's a hoax! Follow Linc's advise.

  • by MadMacs0,

    MadMacs0 MadMacs0 Aug 29, 2014 6:51 PM in response to Carolyn Samit
    Level 5 (4,791 points)
    Aug 29, 2014 6:51 PM in response to Carolyn Samit

    Carolyn Samit wrote:

     

    Download and run the adware removal tool here >   The Safe Mac » Adware Removal Guide

    That one won't help with this one. Linc has the right idea or refer them to thomas_r.'s FBI ransomware “virus” rampant.

  • by denmcm,

    denmcm denmcm Aug 29, 2014 7:16 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 29, 2014 7:16 PM in response to Linc Davis

    Thanks Linc,

     

    Everything worked just like you said.

  • by mikalmmd,

    mikalmmd mikalmmd Oct 5, 2015 6:41 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 5, 2015 6:41 PM in response to Linc Davis

    Linc, I'm really glad you included the tip about holding down the shift key while opening Safari.  Until then, I was unable to even access Safari's preferences.  Many thanks.  BTW, how does this spurious error message get generated in the first place?

    Michael

  • by MadMacs0,

    MadMacs0 MadMacs0 Oct 5, 2015 6:57 PM in response to mikalmmd
    Level 5 (4,791 points)
    Oct 5, 2015 6:57 PM in response to mikalmmd

    mikalmmd wrote:

     

    how does this spurious error message get generated in the first place?

    JavaScript on the site itself generates the pop-up window. I believe there were some changes made to Safari 9 giving you an option to prevent the window from returning, but there isn't much that can be done to prevent it from showing up initially.

  • by St.AuggieGeorge,

    St.AuggieGeorge St.AuggieGeorge Mar 25, 2016 10:04 AM in response to denmcm
    Level 1 (4 points)
    Mar 25, 2016 10:04 AM in response to denmcm

    Linc, you're a genius!  Thanks!