Blackpool1
Level 1 (0 points)

Q: I cannot send or receive pictures via iMessage data roaming enable 3G and cellular data all switched on

I Cannot send pictures or receive them via iMessage cella data ,data roaming and 3G all switched on

iPhone 4S

Posted on Aug 29, 2014 11:11 PM

Close
Blackpool1

Q: I cannot send or receive pictures via iMessage data roaming enable 3G and cellular data all switched on

  • All replies
  • Helpful answers

  • by pedro d,

    pedro d pedro d Sep 2, 2014 7:00 AM in response to Blackpool1
    Community Specialists
    Sep 2, 2014 7:00 AM in response to Blackpool1

    Hello there, Blackpool1.

     

    The following Knowledge Base article offers some great, in-depth steps for troubleshooting issues with sending MMS type messages with your iPhone:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/TS2755

     

    Start with these steps and then move down from there if the issue persists:

         If you can't send and receive MMS

    You will need these to send and receive MMS:

    • An iPhone 3G or later
    • iOS 3.1 or later
    • A cellular data connection (MMS isn't available if you're using only Wi-Fi)
    • A domestic MMS plan from your cellular provider. You might need an international messaging plan to send MMS to an international contact (Contact your carrier for more information.)
    • A roaming MMS when using a cellular provider's network that is different from your billing cellular provider's network (Learn more about roaming and contact your carrier for more information.)

         To resolve issues with sending and receiving MMS, follow these steps

    1. Go to Settings and turn airplane mode off.
    2. Go to Settings > Messages and turn MMS Messaging on.
    3. Go to Settings > Cellular and turn Cellular Data on.
    4. Go to Settings > Cellular and turn Data Roaming on if you're roaming on a cellular provider network that is different from your billing provider's network.
    5. Make sure that you have a cellular data connection in the status bar of your iPhone.
    6. Go to Settings and turn Wi-Fi off. Open Safari and navigate to www.apple.com to verify that you have a data connection. Turn Wi-Fi back on to continue using Wi-Fi for other features. If your cellular data connection isn't available, follow these steps.
    7. Make sure that you can send and receive SMS. If you can't send and receive SMS, see the "Issues with sending and receiving SMS" section, above. MMS might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports.
    8. Restart your iPhone.
    9. Tap Settings > General > Reset > Reset Network Settings on your iPhone.
    10. Remove your SIM card and insert it again.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.