LizT1976

Q: Bitdefender - how long does it take to scan entire system?

Been advised to do this, that's fine. It's been running half an hour. Does anyone know how long it'll take in total? I'm not a huge fan of leaving my Mac on overnight but I will if I have to. Any advice gratefully received.

MacBook Pro (15-inch Early 2011), OS X Mavericks (10.9.2)

Posted on Aug 28, 2014 11:17 AM

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Q: Bitdefender - how long does it take to scan entire system?

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  • by Csound1,

    Csound1 Csound1 Aug 31, 2014 1:49 PM in response to LizT1976
    Level 9 (50,412 points)
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    Aug 31, 2014 1:49 PM in response to LizT1976

    LizT1976 wrote:

     

    I'm sure I'll learn how to live with that. You've been pretty snarky toward me since page 1, unlike everyone else contributing to this thread. Not to worry though eh?

     

    This was your very first reply in your thread, not to me of course, you were 'snarky' long before that.

    LizT1976 wrote:

     

    Do you have a helpful suggestion, mr glass half empty?

    Good luck.

  • by LizT1976,

    LizT1976 LizT1976 Aug 31, 2014 2:03 PM in response to Csound1
    Level 1 (0 points)
    Aug 31, 2014 2:03 PM in response to Csound1

    I asked Linc if he had a helpful and constructive response and you will see that he immediately provided useful and brilliant information. As has MadMacs0. Both very helpful gentlemen employing the right tone.

  • by MadMacs0,

    MadMacs0 MadMacs0 Aug 31, 2014 3:12 PM in response to LizT1976
    Level 5 (4,791 points)
    Aug 31, 2014 3:12 PM in response to LizT1976

    LizT1976 wrote:

     

    MadMacs0

     

    ...I got MPlayer from the App store, which I thought was safe. I’ve gotten rid now, I don’t need it. If I need a simple file to play there’s always VLC.

    That's even more surprising then. I can't help but wonder why the latest version (1.0.22.1) isn't available there (they even posted that it isn't) but a the reviews are almost all very positive, with only a handful saying it crashed for them when playing certain media. I have VLC as well, but my media playing needs are minimal so QuickTime almost always takes care of that for me.

    do I need more AV software? Can one be too paranoid or overdo it? Which ones do you use?

    I doubt that you need more than one, especially if disk space is an issue, just make sure that only one is scanning in real time, and if that starts slowing your Mac I would adjust or disable that, as well. I currently have BitDefender, ClamXav, Dr.Web Light, MacScan, Sophos, VirusBarrier Express (still supported but no longer available) installed and I don't use any of them except for testing. I feel comfortable the the current threat and my personal computer practices don't require it and none of those apps has ever found anything that I didn't already know about (several test files, false positive phishing e-mail detections and an isolated collection of malware samples).

    I looked at the Spigot link and there’s nothing in Application Support (bc Safe Mac deleted it!) but there IS a lot of crap I don’t recognise. Not sure what to do about that. I've taken screen shots: http://tinypic.com/r/mm4j09/8http://tinypic.com/r/30m2vwi/8 Are either of these lists troublesome? Is there anything there that shouldn't be there?

    This is the primary location that Apple recommends all developers store extra files and I believe they demand that for AppStore apps, but now you've opened up another can of worms. I don't have time to research all of what I see right now, but feel I should start with some basics on how to uninstall software on a Mac. Simply dragging the app to your trash can should always be a last resort.

     

    Anything you download from the AppStore should be uninstalled in accordance with Apple's instructions in OS X Mavericks: Install, update, and uninstall apps:

    Uninstall apps

    • To uninstall apps you purchased from the Mac App Store, hold down an app’s icon in Launchpad until all the icons begin to jiggle. Click an app’s delete button (x).

    That should ensure that both the app and it's support files are fully removed.

     

    For all other third party apps, consult the developer for instructions on properly uninstalling their software. They are the only ones that are truly familiar enough with where they scattered files to tell you the best way to get rid of it all. Often they provide an uninstaller app or script, either with the initial download or as a separate download from their site. Sometimes they simply give you a list of where everything is and leave it to you to find and remove them all. Occasionally you can get away with simply trashing the app, which will leave behind some very small and inactive preference files that probably aren't worth searching for.

     

    DivX is one that included a "Uninstall DivX for Mac" app in /Applications/DivX/. Since you previously told us that the "Genius" with the advise was the one that got rid of it for you, I'm now in total agreement that he doesn't deserve the title. I can tell by looking at the Uninstall app that it would have removed the /Library/Applications Support/DivX/ folder along with several others elsewhere on your Mac that are probably still there. Here is a map to most of them:

    Screen Shot 2014-08-31 at 3.03.05 PM.png

    One last thing that I need to strongly encourage you to get rid of is CleanMyMac, if you haven't done it already. It can permanently damage both your OS and several applications if you don't use it properly. I realize you probably think it will help you with these current issues but believe me when I say it can cause more harm than good. You already know enough about cleaning things up without further exacerbating your problems with that. Developer instructions are to use the app itself to remove it as outlined in How To Uninstall CleanMyMac 2?, if that's the version you have, and I know from experience that it has worked for me, but others in this forum claim it didn't fully remove it, so you may have to conduct a search afterward, to be certain.

  • by LizT1976,

    LizT1976 LizT1976 Sep 1, 2014 5:47 AM in response to MadMacs0
    Level 1 (0 points)
    Sep 1, 2014 5:47 AM in response to MadMacs0

    First, I want to thank you again for being so very helpful. I felt like a fool last week and I’m trying to educate myself - just from chatting to you I’ve learned loads :-)

     

    Back from the Apple store - battery installed in an hour. Pleasing result!

     

    Disk space is fine - 311GB left out of 499. Loads of space. I got ClamXav - that seems to be the one whose name is coming up the most. I found more DivX stuff in Library/Preferences and deleted them. :-/

     

    In System Preferences I can see Java at the bottom (but I don’t have it!) and it won’t delete from the Preferences Pane, it says. What to do? Found these in Library/Preferences also:

    com.oracle.java.JavaAppletPlugin

    com.oracle.javadeployment

    net.java.openjdk.cmd

     

    Delete?

     

    As for CleanMyMac - I don’t have it in Applications or does it live elsewhere? There’s just this one folder in Application Support, should I delete that?

  • by Csound1,

    Csound1 Csound1 Sep 1, 2014 6:03 AM in response to LizT1976
    Level 9 (50,412 points)
    Desktops
    Sep 1, 2014 6:03 AM in response to LizT1976

    You can not remove CMM just by deleting the bits you can see, and it will not undo the damage that it has already done. The developer offers an uninstaller, but it is a fake, it won't properly uninstall. You have been scammed.

     

    Backup the Mac, then you can start searching for 'bits' of CMM to remove.

     

    In order to make this easier it is time for some hard information about what is actually running on your Mac. Download Etrecheck (please seek other opinions if you are worried about downloading something) it is safe and will tell us exactly how much your Mac has been 'modified'. (No personal information will be included in the report)

     

     

    Be prepared for a full erase, CMM does damage.

  • by LizT1976,

    LizT1976 LizT1976 Sep 1, 2014 6:22 AM in response to Csound1
    Level 1 (0 points)
    Sep 1, 2014 6:22 AM in response to Csound1

    EasyFind has, horrifyingly, found LOADS of DivX and CMM stuff, all now deleted. Incredible and insidious how this stuff gets into your Mac and sits there; most people have no clue about all of this crap, and neither did I til last week! :-/

     

    There’s tons of files in: Library/Application Support/Google/Chrome/Default/Pepper Data/Shockwave Flash/WritableRoot/#SharedObjects/459C3EQ6/macromedia.com/support/flashplayer/s ys

     

    Something to worry about?

     

    I am now free of CMM and DivX - anything else I should be looking for that’s damaging?

     

    Thank you :-)

  • by Csound1,

    Csound1 Csound1 Sep 1, 2014 6:37 AM in response to LizT1976
    Level 9 (50,412 points)
    Desktops
    Sep 1, 2014 6:37 AM in response to LizT1976

    You have not supplied enough info to know.

     

    Please perform the investigative diagnosis I asked for, right now neither you nor I know what is running. Too much guesswork going on here.

     

    FYI: DIVX is in no way damaging, it did not need removal.

  • by LizT1976,

    LizT1976 LizT1976 Sep 1, 2014 6:47 AM in response to Csound1
    Level 1 (0 points)
    Sep 1, 2014 6:47 AM in response to Csound1

    Ah, understood - I didn't see that part of the post, sorry about that! (btw, since I deleted all of this stuff, the slowness that has plagued me for months is over. It's all running nicely now, at least I think so. You wrote this: "You downloaded any malware when you downloaded DIVX, it's a common technique, bundle something bad with something good and rely on the user not bothering to check (most don't)". So DivX, even if in itself is not trouble, it brings trouble!

     

    Here's the report:

     

    EtreCheck version: 1.9.15 (52)

    Report generated 1 September 2014 14:42:59 BST

     

    Hardware Information: ?

      MacBook Pro (15-inch, Early 2011) (Verified)

      MacBook Pro - model: MacBookPro8,2

      1 2 GHz Intel Core i7 CPU: 4 cores

      4 GB RAM

     

    Video Information: ?

      Intel HD Graphics 3000 - VRAM: 384 MB

      Color LCD 1440 x 900

      AMD Radeon HD 6490M - VRAM: 256 MB

     

    System Software: ?

      OS X 10.9.4 (13E28) - Uptime: 0 days 1:40:37

     

    Disk Information: ?

      Hitachi HTS545050B9A302 disk0 : (500.11 GB)

      S.M.A.R.T. Status: Verified

      EFI (disk0s1) <not mounted>: 209.7 MB

      Liz's Mac (disk0s2) / [Startup]: 499.25 GB (317.2 GB free)

      Recovery HD (disk0s3) <not mounted>: 650 MB

     

      MATSHITADVD-R   UJ-898 

     

    USB Information: ?

      Apple Inc. FaceTime HD Camera (Built-in)

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Inc. BRCM2070 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ?

      Apple Inc. thunderbolt_bus

     

    Configuration files: ?

      /etc/hosts - Count: 128

     

    Gatekeeper: ?

      Mac App Store and identified developers

     

    Kernel Extensions: ?

      [not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) Support

      [not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) Support

      [not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) Support

      [not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) Support

      [not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) Support

     

    Startup Items: ?

      ChmodBPF: Path: /Library/StartupItems/ChmodBPF

     

    Launch Daemons: ?

      [loaded] com.adobe.fpsaud.plist Support

     

    User Launch Agents: ?

      [loaded] com.adobe.ARM.[...].plist Support

      [running] com.amazon.music.plist Support

     

    User Login Items: ?

      None

     

    Internet Plug-ins: ?

      DirectorShockwave: Version: 11.6.8r638 Support

      o1dbrowserplugin: Version: 5.4.2.18903 Support

      Default Browser: Version: 537 - SDK 10.9

      OfficeLiveBrowserPlugin: Version: 12.3.1 Support

      AdobePDFViewerNPAPI: Version: 10.1.10 Support

      FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support

      Silverlight: Version: 5.1.30214.0 - SDK 10.6 Support

      Flash Player: Version: 14.0.0.176 - SDK 10.6 Support

      iPhotoPhotocast: Version: 7.0 - SDK 10.7

      CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 Support

      googletalkbrowserplugin: Version: 5.4.2.18903 Support

      AdobePDFViewer: Version: 10.1.10 Support

      QuickTime Plugin: Version: 7.7.3

      SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support

      JavaAppletPlugin: Version: Java 8 Check version

     

    Safari Extensions: ?

      AdBlock

     

    Audio Plug-ins: ?

      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

      AirPlay: Version: 2.0 - SDK 10.9

      AppleAVBAudio: Version: 203.2 - SDK 10.9

      iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins: ?

      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    User iTunes Plug-ins ?

      AudioScrobbler: Version: 3.0.4 Support

     

    User Internet Plug-ins ?

      fbplugin_1_0_3: Version: (null) Support

     

    3rd Party Preference Panes: ?

      Flash Player  Support

      Java  Support

      MacFUSE  Support

      Perian  Support

     

    Time Machine: ?

      Mobile backups: ON

      Auto backup: YES

      Volumes being backed up:

      Liz's Mac: Disk size: 464.96 GB Disk used: 169.55 GB

      Destinations:

      Time Machine Backups [Local] (Last used)

      Total size: 931.17 GB

      Total number of backups: 85

      Oldest backup: 2012-01-13 14:42:05 +0000

      Last backup: 2014-08-28 16:24:57 +0000

      Size of backup disk: Adequate

      Backup size 931.17 GB > (Disk used 169.55 GB X 3)

      Time Machine details may not be accurate.

      All volumes being backed up may not be listed.

     

    Top Processes by CPU: ?

          28% Google Chrome

          10% WindowServer

          4% Google Chrome Helper

          3% hidd

          1% iTunes

     

    Top Processes by Memory: ?

      176 MB iTunes

      168 MB Microsoft Word

      147 MB mds_stores

      147 MB com.apple.IconServicesAgent

      123 MB Google Chrome

     

    Virtual Memory Information: ?

      415 MB Free RAM

      1.54 GB Active RAM

      1008 MB Inactive RAM

      1.05 GB Wired RAM

      1.48 GB Page-ins

      320 KB Page-outs

  • by Csound1,Helpful

    Csound1 Csound1 Sep 1, 2014 7:07 AM in response to LizT1976
    Level 9 (50,412 points)
    Desktops
    Sep 1, 2014 7:07 AM in response to LizT1976

    So DivX, even if in itself is not trouble, it brings trouble!

    No, and you need to understand that you caused the download of any attached malware first by choosing to download DIVX from some 3rd party (CNET et al), and second by not reading the terms of the download. Had you downloaded it from an honest site (such as the vendors, divx.com) it would not have happened. The best way to stay safe is (no offence intended) to examine the choices you make or this will continue to happen.

     

    Before you download anything, know why you want it,, know how to remove it and read the download terms carefully, it takes less time than removing anything unwanted does. And only download from the vendors own website.

     

    Having said that your ET report is pretty clean, CMM is not running (even if there are bits left) and BitDefender appears to be inactive, but. MacFuse is not properly compatible with Mavericks, it should be uninstalled (and if you need the ability to write to an NTFS drive purchase a copy of Paragon NTFS) Chrome is using almost a third of your processor (32% including helper) an awful lot for a browser but that is Chrome. You could use an increase in your Ram, your Mac is swapping to disk (not a lot, yet) a sign that the Ram is being over used.

  • by LizT1976,

    LizT1976 LizT1976 Sep 1, 2014 7:18 AM in response to Csound1
    Level 1 (0 points)
    Sep 1, 2014 7:18 AM in response to Csound1

    Obviously, while I don’t remember when I downloaded DivX I did so from its website. I have never downloaded anything from CNet et al. You’re right about the terms - I can’t be the only person guilty of not reading small print, but lesson thoroughly learned now. I will not be downloading anything from strange sources again, believe me. Once bitten…

     

    How do I get rid of MacFuse? I found this https://code.google.com/p/macfuse/downloads/detail?name=MacFUSE-2.0.3%2C2.dmg&ca n=2&q= but that seems to put it on, not take it off. I have been considering getting 8 Ram, up from 4. I think the issue is how much to spend on a Mac I’ve had for 3 years that was refurbished in the first place. I'm very close to the 4GB tho - which is amazing really considering I use Chrome and Word and nothing else.

  • by Csound1,

    Csound1 Csound1 Sep 1, 2014 7:37 AM in response to LizT1976
    Level 9 (50,412 points)
    Desktops
    Sep 1, 2014 7:37 AM in response to LizT1976

    LizT1976 wrote:

     

    Obviously, while I don’t remember when I downloaded DivX I did so from its website. I have never downloaded anything from CNet et al. You’re right about the terms - I can’t be the only person guilty of not reading small print, but lesson thoroughly learned now. I will not be downloading anything from strange sources again, believe me. Once bitten…

    You're certainly not alone, we have all done it, until we learn not to

     

    How do I get rid of MacFuse? I found this https://code.google.com/p/macfuse/downloads/detail?name=MacFUSE-2.0.3%2C2.dmg&ca n=2&q= but that seems to put it on, not take it off. I have been considering getting 8 Ram, up from 4. I think the issue is how much to spend on a Mac I’ve had for 3 years that was refurbished in the first place. I'm very close to the 4GB tho - which is amazing really considering I use Chrome and Word and nothing else.

    I am unsure, let me check, I believe that it is as simple as deleting the preference pane, but I'll verify that. 8GB is a nice spot, 4GB is (in the real world) very much a minimum.

     

    Chrome is a hog, an unruly, old, 32bit app running in a 64bit world, Word always used a decent amount as well. Put more Ram in if Chrome is your way.

     

    A quick look at that report that will show that even when you are 'only' running Chrome and Word, you are running a lot of other things too.

     

    So it's not quite as simple as I thought, but it's all done from the Preference Pane in System Preferences.

     

    Q 2.3. How can I uninstall MacFUSE?


    A: Launch the Mac OS X System Preferences application and go to the MacFUSE preference pane. Click on the "Remove MacFUSE" button. This will uninstall all MacFUSE components except the preference pane itself.

    You can keep the MacFUSE preference pane around should you decide to install MacFUSE again in the future. If you do wish to remove it, you do it just like how you would remove any other non-Apple preference pane: In System Preferences, control-click (right-click) on the MacFUSE icon and you will see "Remove ..." as an action.

     

    Only if you had the "Show Beta Versions" button checked in the MacFUSE prefpane, you'll have a property list (plist) file remaining at this point:/Library/Preferences/com.google.macfuse.plist. To remove it, you should uncheck the button before you remove the prefpane as described above.

     

    Note that an official (correct) MacFUSE installation will have a preference pane if you have MacFUSE 2.0 or later installed. If you have an older version of MacFUSE, you can post back and I'll look that up.

  • by LizT1976,

    LizT1976 LizT1976 Sep 1, 2014 7:46 AM in response to Csound1
    Level 1 (0 points)
    Sep 1, 2014 7:46 AM in response to Csound1

    It’s been a serious wake up call and has burst my arrogant ‘Macs are safe’ balloon! Word is horrible beyond words but I'm an editor/proofreader so 95% of my work is done through it.

     

    TSM didn’t find any trouble. ClamXav is running and taking forever, expectedly. I’m going to give going up to 8GB some thought; it’d fly along if I did that…

     

    Got rid of MacFuse (checked for more in EasyFind - loads, all deleted), ta for the info! What about the Java Preference Pane? I tried the normal Ctrl Click Remove action and it says an error occurred. It really doesn’t want to go. On that panel Flash Player is there (I need that, I’m sure) and so is Perian, whatever that is.

  • by LizT1976,

    LizT1976 LizT1976 Sep 1, 2014 7:51 AM in response to Csound1
    Level 1 (0 points)
    Sep 1, 2014 7:51 AM in response to Csound1

    As before, ClamXav is finding trojan infections in Mail/V2. I did as told last week and when I checked Mail (for that client) I deleted messages and then emptied the Trash. I know they're Windows trojans so not harmful but it's still jarring. Am going to post a screen grab when ClamXav is done.

  • by LizT1976,

    LizT1976 LizT1976 Sep 1, 2014 7:58 AM in response to LizT1976
    Level 1 (0 points)
    Sep 1, 2014 7:58 AM in response to LizT1976

    http://tinypic.com/r/1zz6grs/8

     

    It's not finished yet but you get the idea. All this crap living in V2. These emlx files - what are they? How can I (do I need to) get rid of them? 43 infections and counting :-/

  • by Csound1,

    Csound1 Csound1 Sep 1, 2014 8:14 AM in response to LizT1976
    Level 9 (50,412 points)
    Desktops
    Sep 1, 2014 8:14 AM in response to LizT1976

    An emlx file is an email, quite normally found in mail subfolders. Nothing on that list is any risk to you (this is why I don't recommend using any commercial AV software beyond that supplied by Apple) now your work will be affected by unfounded anxieties.

     

    Ignore it, remove clamXav

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