Joetyn

Q: Unable to download Mountain Lion after purchase from App Store

Hi

 

I have purchased Mountain Lion from the App Store.  When I try to download i get a message stating that it cannot be downloaded.  My Mac Book Air has the correct specifications needed but Apple won't let me download the software.

MacBook Air, Mac OS X (10.6.8)

Posted on Sep 1, 2014 1:29 PM

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Q: Unable to download Mountain Lion after purchase from App Store

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  • by Kappy,

    Kappy Kappy Sep 1, 2014 1:36 PM in response to Joetyn
    Level 10 (271,760 points)
    Desktops
    Sep 1, 2014 1:36 PM in response to Joetyn

    You no longer can get Mountain Lion. It was replaced by Mavericks which you can download for free.

  • by Joetyn,

    Joetyn Joetyn Sep 1, 2014 1:50 PM in response to Kappy
    Level 1 (0 points)
    Sep 1, 2014 1:50 PM in response to Kappy

    Hi,

     

    I'm unable to download Mavericks either.  Both states that Mac Book Air is not compatible.  When i click 'Lean More' i seem to meet the specification.

  • by Kappy,

    Kappy Kappy Sep 1, 2014 2:03 PM in response to Joetyn
    Level 10 (271,760 points)
    Desktops
    Sep 1, 2014 2:03 PM in response to Joetyn

    Are you quite sure? Check your model identifier. If you have the first model released, then it cannot run anything past Lion. Be sure you meet ALL the requirements.

     

    Upgrading to Mavericks

     

    You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.

     

    Upgrading to Mavericks

     

    To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.

     

        OS X Mavericks- System Requirements

     

          Macs that can be upgraded to OS X Mavericks

     

             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later

             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later

             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later

             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later

             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later

             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later

             7. Xserve (Early 2009) - Model Identifier 3,1 or later

     

    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.

     

         Are my applications compatible?

     

             See App Compatibility Table - RoaringApps.

  • by Joetyn,

    Joetyn Joetyn Sep 1, 2014 2:11 PM in response to Kappy
    Level 1 (0 points)
    Sep 1, 2014 2:11 PM in response to Kappy

    Thanks for helping.......I have checked and the Model Identifier is 1.1, so Mavericks cannot be installed.  can i still install Mountain Lion?

  • by Kappy,

    Kappy Kappy Sep 1, 2014 2:20 PM in response to Joetyn
    Level 10 (271,760 points)
    Desktops
    Sep 1, 2014 2:20 PM in response to Joetyn

    No. That model can only install Lion. Unless you really need Lion, you will be better off sticking with Snow Leopard. Otherwise:

     

    Contact Apple to see if they can transfer your payment for a Lion download coupon.

     

    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

     

    To contact product and tech support: Contacting Apple for support and service - this includes

    international calling numbers..

     

    For Mac App Store: Apple - Support - Mac App Store.

    For iTunes: Apple - Support - iTunes.

  • by Joetyn,

    Joetyn Joetyn Sep 1, 2014 2:24 PM in response to Kappy
    Level 1 (0 points)
    Sep 1, 2014 2:24 PM in response to Kappy

    thanks for your help. :-)