TS2755: If you can't send or receive messages with your iOS device

Learn about If you can't send or receive messages with your iOS device
chas144

Q: pictures not coming through to either iPhone

My daughter can send pictures to everyone else but not to either iPhone 5s. SMS text is okay...no pictures. Which button do I push to make it happen?

iPhone 5s, iOS 7.1.2

Posted on Aug 30, 2014 8:34 AM

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Q: pictures not coming through to either iPhone

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  • by Allen A,

    Allen A Allen A Sep 1, 2014 1:11 PM in response to chas144
    Community Specialists
    Sep 1, 2014 1:11 PM in response to chas144

    Hello chas144,

     

     

     

    The troubleshooting steps detailed below can help get MMS messages delivered to the affected iPhones.

    1. Go to Settings and turn airplane mode off.
    2. Go to Settings > Messages and turn MMS Messaging on.
    3. Go to Settings > Cellular and turn Cellular Data on.
    4. Go to Settings > Cellular and turn Data Roaming on if you're roaming on a cellular provider network that is different from your billing provider's network.
    5. Make sure that you have a cellular data connection in the status bar of your iPhone.
    6. Go to Settings and turn Wi-Fi off. Open Safari and navigate to www.apple.com to verify that you have a data connection. Turn Wi-Fi back on to continue using Wi-Fi for other features. If your cellular data connection isn't available, follow these steps.
    7. Make sure that you can send and receive SMS. If you can't send and receive SMS, see the "Issues with sending and receiving SMS" section, above. MMS might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports.
    8. Restart your iPhone.
    9. Tap Settings > General > Reset > Reset Network Settings on your iPhone.
    10. Remove your SIM card and insert it again.

    If the issue persists, further troubleshooting can be found in the article linked below.

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/TS2755

     

     

     

    Cheers,

    Allen

  • by chas144,

    chas144 chas144 Sep 1, 2014 1:46 PM in response to Allen A
    Level 1 (4 points)
    Desktops
    Sep 1, 2014 1:46 PM in response to Allen A

    Thanks Allen

     

    I think I've tried everything on that list and maybe more.

    Her text messages come thru ok...she just can't send pictures to either of our new phones. I chatted with a Verizon rep and she sent a picture that came through fine.

    Apparently I can't send pictures to her either. I had iMessage on at the time, though I don't think it made a difference. My bubbles were green, not blue, there fore it was ams.

     

    What ever I do will have to wait until she's available.

     

    All she got at her end was 'message not sent'. I wonder if her pic files are too big. But the that doesn't explain why she's not getting the pictures I sent.

     

    Ah, well. I'll turn iMessage off the next time we try...if it doesn't work the hair you'll see flying in the wind is mine

  • by Allen A,

    Allen A Allen A Sep 2, 2014 9:17 AM in response to chas144
    Community Specialists
    Sep 2, 2014 9:17 AM in response to chas144

    chas144,

     

     

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

     

     

    All my best,

    Allen