robertfromdumfries

Q: Cannot find purchased ringtone in iTunes

My wife just upgraded her phone from 4s to 5s.  When I restored her settings and content to the 5s her ringtone that she had previously purchased a year ago was not transferred.  I checked her iTunes (windows) and the iTunes store and it is not listed as a purchase (even tho she did buy it).

 

How can we restore this ringtone to her phone without having to re-purchase the ringtone?  It's only 1.29 but there's a principle involved.

 

Thanks

Posted on Aug 31, 2014 7:24 AM

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Q: Cannot find purchased ringtone in iTunes

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  • by aprilshower2482,

    aprilshower2482 aprilshower2482 Sep 2, 2014 4:17 PM in response to ckuan
    Level 1 (0 points)
    Sep 2, 2014 4:17 PM in response to ckuan

    fwiw, your post is beyond unhelpful.

  • by ckuan,

    ckuan ckuan Sep 2, 2014 4:21 PM in response to aprilshower2482
    Level 7 (33,958 points)
    Sep 2, 2014 4:21 PM in response to aprilshower2482

    I was not trying to help you since you got the facts wrong on backups in the first place.

    Thread hijacking is not helpful either.

  • by aprilshower2482,

    aprilshower2482 aprilshower2482 Sep 2, 2014 4:51 PM in response to ckuan
    Level 1 (0 points)
    Sep 2, 2014 4:51 PM in response to ckuan

    Great news!  After working on this for more hours than I care to recall, I have located my missing ringtones.  I finally found my ringtones in a folder on my computer using the following pathway: Music --> iTunes --> iTunes Music --> Tones.  (Earlier, I had looked under Music --> iTunes --> iTunes Media --> Tones, but sadly only found the 3 ringtones that were already appearing on my iTunes and new iPhone 5s.  I have no idea why or how two different Tones folder were created and in two different locations.)  Anyway, I was able to copy all of my ringtones from this folder in Windows Explorer and then paste the ringtones into my iTunes Library in the Tones subdivision.  They easily transferred.  Now that I have synced “all tones” on my iPhone 5s, the ringtones also appear on my phone!  I am so glad! 

     

    I hope that this solution will work for you too or is at least helpful in some way, robertfromdumfries.

  • by ckuan,

    ckuan ckuan Sep 2, 2014 5:03 PM in response to aprilshower2482
    Level 7 (33,958 points)
    Sep 2, 2014 5:03 PM in response to aprilshower2482

    Nice to hear.

    I think the folder locations changes through iTunes upgrades.

  • by robertfromdumfries,

    robertfromdumfries robertfromdumfries Sep 3, 2014 3:04 PM in response to ckuan
    Level 1 (13 points)
    Desktops
    Sep 3, 2014 3:04 PM in response to ckuan

    II have to admit defeat.  Despite my search and examination of the hard drive, I simply do not have the ringtone anywhere, except on my iPhone 4s.  My wife will simply have to buy it again.

     

    thanks to all who offered suggestions.

  • by txearlybird,

    txearlybird txearlybird Dec 1, 2014 3:12 AM in response to robertfromdumfries
    Level 1 (0 points)
    Dec 1, 2014 3:12 AM in response to robertfromdumfries

    After much frustration, I found my ringtone by selecting Finder, then Owner and typing the name of my ringtone into the search field.

    Hope this helps.

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